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November 2023 by Terri Faison
My vehicle was covered in salt from riding the ferry from Ocracoke to Hatteras. Kia and Cam gladly pressure washed my vehicle before going through the car wash. Great job ladies!!
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November 2023 by Damiyah Phillips
I love coming here to get my car washed, it’s affordable & convenient. The young woman in the front, Kia is always so welcoming and friendly she has great customer service.Service: Polishing
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November 2023 by kaiti brower
Kia is the most outgoing and driven workers I've ever seen. She dedicates herself to building a positive rapport through her personal interactions through all of her customers, she is truly a breath of fresh air! I've recommended her to my entire agency here at State Farm! I just love her and she keeps me coming back!
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November 2023 by Pam Wilson
I just spent $30 and ran my car through twice and STILL have bugs on my vehicle. Very disappointed.Never coming back. After sending my husband in search of a manager, the kid at the gate did hand wash the front of my vehicle.
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November 2023 by Sandy Winslow
Very disappointed in TW. The last 2 times I visited only 1 side had vacuums working & even then you had to share a vacuum with the car beside you. There were NO towels in the bucket, there were used towels underneath & no dirty towel bin available. Trash cans were running over with trash. Also the cap on my back window wiper is missing & I'm pretty sure it happened there. I'm going to cancel my membership soon!! It's a shame bc it used to be such a great car wash.
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October 2023 by J Tyshon L
Okay when I initially came to tidal wave out here I had just left Walmart I just wanted to vacuum my car and it wasn't interested in buying a membership as I do my own detailing as well as mobile detailing. First time I came here I spoke to I believe his name is Garrett and he explained to me the benefits of actually getting a membership opposed to just doing a one time vacuuming here and there, what he said made loads of sense but me being stubborn I told him no thank you and continued on vacuum my vehicle. But what he said stuck with me till. Last week I went to the store and of course my car needed cleaning as my three children rode in the car earlier and I also carpooled for my daughter's friends the day before. so I went across again and because of what was told to me before when I seen Garrett again I immediately decided to sign up when he encouraged me to do so, not just because it was a great deal but he remembered my name and kindness went above and beyond. I went ahead and signed up after he explained the plans to me and I only sign me up he explains to me the different types of plans you guys had and his customer service all around was extremely respectful and friendly and not only him but his co worker Joshua as well. They both make me feel welcome after a long day of work when I come to take care of my car. I have an establishment like this one about 5 mins from my home but I'm willing to drive the extra 15 min because of the awesome customer service. This evening when I came Joshua and Garrett although extremely busy still took their took time to greet me and ask me about my day.after exiting the car wash I noticed they had one side of the vacuums was being clean so was temporarily closed down and when I clean my car I like to have you know a little bit of space I asked if I was allowed to go ahead and move a cone and vacuum by myself not only did he tell me it was no problem Garrett sent Joshua over to go ahead and remove the cone for me and asked me if I need any help whatsoever and engaged in a conversation with me that made me feel as if I wasn't just a customer but as if I've been coming here for years. There customer service is what's going to have me continue to come here and to continue to use your services you guys seriously hired the best guys and are lucky to have them on your team!!! Bradley the team lead runs this sight as if it is his own personal business with respect and care if he wasn't already employed and seemed to be lovinghis job I would try to to recruit him into my business. Again thanks guys for your awesome service!!
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October 2023 by Melissa Deal
Great car wash! Love the rags and glass cleaner they provide. My car looks wonderful. They also have a monthly plan so you can keep your car looking great all the time!
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September 2023 by Will Weimer
Go to Green Clean Express. Tidal Wave is a huge, greedy corporation with poor process control and zero answerability to longtime clients. They do not care about you or your car; the bare minimum is better than they can do.You will spend an hour to get your car washed. Five or six cars cause a 20 minute backup at their frequently broken gates. If there’s a problem, you will be in line for as long as 40 minutes. Spend another 30 minutes at the vacuum and suddenly that closeness to the freeway isn’t such an advantage.Most of the employees are friendly and helpful. However, there are people that have to pre-wash your car because their carwash machine is not effective. Unfortunately, the employees are spread so thin, they can only sometimes prewash, and when they do, they don’t try very hard to remove all the bugs. And then the wash machine doesn’t remove them either. You better keep your mouth shut when you’re around the manager - Corey McArthur ? doesn’t like anyone to tell him he didn’t do a good job. Even if you’ve been a longtime member for years, you’ll get treated like an idiot and your membership canceled because you expect an excellent wash. Like I said, go to Green Clean Express. Their washing machine is much better and they have crevice vacuums and blow nozzles plus the normal free vacuums. And their vacuums are twice as powerful.
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August 2023 by Measly Bend
Didn’t come in in July they charged my account. Saw a charge was to be posted for August asked them to refun it they said they couldn’t told them to cancel me after August went back 2 day’s later they wouldn’t wash the car . I paid 55.59 no washes
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August 2023 by R Hart
I visited for the first time this morning and used a gift card I received from my daughter. I noticed the attendant only washed one mirror and part of the bumper. I was happy with the car wash, but left with bugs on my mirror. Was not a good first impression.
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August 2023 by Penny Reynolds
We're regular customers here. They do a great job of washing our car and provide cloths for drying and wiping down our car's interior and exterior. Their location is convenient and even when they're busy, it doesn't take long for us to get our car washed. All of their employees are polite and helpful.
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August 2023 by Deb Adler
I'm new to the area and have been 3 times now...I don't know if young people in this area are just overly nice and polite or what, but the service from these kids at this car wash is amazing! Kudos to all of them. Great job to whomever is in charge of training, it shows
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June 2023 by The Robertsons
first off let me say that there are delicate hands working here. Kia was very helpful with assisting me and she was very sweet and resourceful. she is a wonderful asset to your team and if she wasn't working here I more than likely wouldn't come back lol
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June 2023 by Paul Lira
I can't remember the last time I went there and all of the equipment was working. It's been a long time. And at the end of the wash, the big drying/buffing roll never actually buffs the car. It kinda plays that annoying "I'm not touching you" game older brothers do to pick on their younger siblings. With that said, it does a decent job of cleaning my car. I just feel like if I'm paying full price for a monthly membership I should be getting the benefit of the equipment being fully functional AT LEAST most of the time. Not just referring to the buffing wheel.
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June 2023 by Cheyenne Eckenrode
The beautiful girl at the entrance, Kia makes my day everytime I go get my car cleaned. I never expected such great customer service at a car wash!!
