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March 2024 by Vern Hall (Black Sheep 252 Reactions)
Awesome place to shop with great service
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March 2024 by Andrea Smith
Brandon belongs in service; he provided me with the information I needed to decide which phone would best suite my personal needs while also being fast, thorough and very friendly. He is an asset to this company
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March 2024 by richard wheeling
Excellent service,
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March 2024 by Chantel Freshwater
Bridget was amazing ! She went above and beyond to help me and my husband with our upgrades and add ons. Got everything set up and made sure we had the best deals available. This is why I keep Verizon they appreciate your business and it shows.
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February 2024 by Shawna Sykes
I went in this store to purchase a phone and was told by Brandon that I HAD to pay $250 out of the door which included the taxes on the phone, a setup fee, phone case, screen protector and an extra charger. This was because they are an authorized retailer and are held to a higher standard. I was told that if I didn’t do that then I could just go order online or go to a corporate store. In my situation I could on order online and do an in store pickup due to my phone being an early upgrade so if I could, I absolutely would have. While I understand not letting “naked boxes” go out of the door (I used to work for Victra (Verizon) ) you simply cannot FORCE someone to pay for a bundle!! I asked him to call his manager and he barely let the phone ring 3 times. After this he told me that I had to go somewhere else because he was now refusing to sell me anything. While I may sound intimidating because I’m confident and I know what I’m talking about, I was not nasty, used profanity or degraded this man in any way. Mind you this was all before I was even asked my name, had my account looked at or anything. I had just purchased 2 other phones and insurance but the store I went to did not have the phone I wanted. To top it all off, there was a horrible smell in the establishment that reminded me of feces. I’ve heard this same employee get MANY complaints. He is not good for your business!!
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February 2024 by Jackie Crabtree
I upgraded my iPhone today and we so much appreciated all the assistance and vastKnowledge Austin provided to us today. He is a very patient person dealing with the elderly. I have gone into the Ehringhaus St store previously needing assistance with my phone or to buy new accessories and probably the entire staff on Ehringhaus has helped me at one time or other and all have been super nice and helpful. This is one of the reasons I wanted to make sure I bought my new iPhone from them. They give Verizon a great name!
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February 2024 by Sally Kish
Phone cords weren't charging properly. Will checked all of them and corrected the problems.
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February 2024 by Kevin Floyd
Great service!
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February 2024 by John Gaughan
Bridget was very nice and knowledgeable. We got 2 phones and 2 watches, in and out in less than an hour!
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December 2023 by Albert Del
Melissa Merritt was great. Professional and friendly, she was very patient and helpful during the entire process.She has a lot of knowledge about the process and the products!
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October 2023 by Rich
Brandon has excellent customer service and a great attitude. He Helped me replace my lost phone, get a new case, screen protector and my apple account transferred over in no time. Also took the time to show me how to report my phone being lost and I already have it being returned to me, thanks to him. Great conversation, few laughs. Bing, bam, he had me setup and on my way with a new phone and all my info. Best experience, hands down I’ve ever had in a version store.
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October 2023 by Tiffany Houlroyd
Brandon waited on us. I was apprehensive about buying a new phone, but he was super friendly and sold me on a new iPhone. Verizon has a great asset to their team with him as a salesperson.
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October 2023 by John
Excellent customer service! Very helpful, informative and accommodating!
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October 2023 by Carolyn Jones
Being helped by a knowledgeable representative cannot be more important in your business. Thank you Brandon!
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August 2023 by Marty Farmer
Awesome experience!! Staff was friendly and helpful. Very knowledgeable too !!
