February 2023 by Amber T.
This is a pharmacy review only. No problems with the retail store. Today at the pharmacy everyone seemed new - I didn't recognize a single face, and things were moving very slow at 9:15 am. I picked up my daughter's prescription and was given the wrong milligrams. I knew as soon as I got home, the pills were much smaller than normal. The directions for dosage had not changed. So I immediately drove back, waited in line for a half hour, and explained what was wrong. The lady at the register listened, gave it to the pharmacist and explained. I waited to be acknowledged, but never was. I continued to stand and wait. No one ever came over to tell me anything, apologize, or give me the time of day. I finally sat down. Then I received a text message telling me my prescription was ready, and they called her name. Still no apology, simply that the 5 mg pills had been replaced with 10 mg. In fairness to the pharmacist, it was probably someone else's mistake, I refilled it a few days earlier. However, that's a pretty important oversight that someone should have acknowledged and apologized for! Lots of people wouldn't have even noticed the error.