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December 2022 by Ivan Ruiz
Amazing service, thanks for helping to solve mi problem..RUAL TRUCKING INC.El Paso Texas.
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November 2022 by Michael Heidinger
You know Eric McPeters is a super friendly guy to your face and acted like he cared but I had a fairly awful experience. For some reason he can’t keep help, as his two main guys quit during the middle of my repair, and his guys before them quit too. No big deal, I get it, but it took another 6 weeks to fix my truck despite the fact that it was nearly the only truck sitting in his shop. Seems as though he gives his attention to his roadside jobs which didn’t seem fair but whatever. I was VERY patient with this guy and he just kept putting me off despite the fact I spent I spent hundreds of dollars in rental vehicles to get me around while he took his sweet time fixing my truck. Then, the truck was returned with an improperly installed clutch. No big deal, returned it to him and he fixed it, weeks later. STILL DONE WRONG. I had to take it somewhere else to have the clutch taken out a third time and it finely worked properly. Even if the clutch had been installed properly the second time, the rear main seal that he put in was leaking too so had to have everything taken out again anyway for that. Maybe I caught him at a bad time but he definitely did not make this right. My main issue is that he ghosted me after all this. I was never rude. I was never threatening. I just wanted everything done right. All said and done I spent an additional 1500 to fix what should have been done in the first place, months ago. Plus my hundreds of dollars in rental car fees. I should not have had to wait two months to get my truck back. It was always, “it will be done next week, it will be done week” blah blah blah. Still bitter about this place. Over $2000 in completely avoidable costs on my end.
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April 2022 by Kristina Kaniecki Snow
So grateful to Philip and Eric for great customer care interactions, prompt service, quality work and reasonable price. A friend and I needed our camper serviced and tires rotated on a Friday afternoon and we felt so lucky and well cared for. We want to thank these young men for being kind, courteous and respectful.
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April 2022 by Thomas Jacob Folmar
Wonderful crew of mechanics who went above and beyond expectations to get me rolling again. I had a blown turbo in my Freightliner and within 12 hours of being towed in had me on the road again.
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August 2021 by Kelly Sanders
These guys were awesome and would highly recommend. On a road trip to Pigeon Forge our front end on our motor home had to be serviced and they worked extremely hard to find the correct parts and get us back on the road. Thanks to Eric and his team we had a safe trip.
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August 2021 by Terry Schroeder
Great folks and wonderful service. I had issues with 2 tires on my motorhome and they got us in, diagnosed the problems quickly, replaced 2 valve stems sent us on our merry way. Thanks Eric and staff for a terrific repair experience. Leaving a recommendation at the desk at the KOA!
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August 2021 by Azea Gafford
The guys here are fabulous. Blew out the manifold on my pony motor. They ordered the parts and got me back together. Very happy with the results and extremely pleased with the customer service.
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January 2021 by Douglas Helbig
That driver was AWESOME! Down to earth and easy to work with!
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December 2020 by kjrsten letourneaux
Eric is awesome!! He is honest, respectful, prompt and hard working!! He knew exactly what was wrong with our Prostar and diagnosed our issue within 5 minutes of getting to us. He even unhooked our driveshaft for us so the tow truck driver didn’t have to do it! We are on our way to his shop to get fixed up. My husband and I HIGHLY recommend Ace Roadside Service. We’d give 10 stars if it were an option!
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July 2020 by Jodyand Diane Bartlett
They have had my truck for 4 weeks and to date still have not went and picked up my transmission and can not get a confirmed answer on when they will go pick up transmission or when truck will even be ready. For the past two weeks we have been told they would go pick up transmission. Have been calling them and no answer. I had to drive out there to check the status on my truck. So now I have to drive to Charlotte to go pick up the transmission since they can't seem to do it and keep their promise and on top of that being lied to. I have lost 4 weeks of wages due to the lies and the unreliability of this company. Would not recommended them at all!!!!!!!!!
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November 2019 by Adam Fisher
Good service
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October 2019 by Caitlin Dronen
I went last week to get the fender on my company's trailer securely reattached. I've gone to other mechanics that communicate about their work with a condescending tone - there was none of that here. Eric was helpful, informative, and listened to questions I had regarding the trailer. He did it quickly on a Saturday and even took the time to check out the tire and wheel that has recently gone flat. Fingers crossed I don't have any more mechanical work needed on our fleet, but if I do I'll send future vehicles here.
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July 2019 by Justin Wechter
Ace is the best of the best around. They've worked on my trucks for a while now and every time they go in there for some work it comes out above and beyond what I expected. They make sure your trucks are road ready when it leaves there shop. They make the whole process easy from the drop off of the vehicle to the payment.
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January 2019 by PapaBear Larry Gabbard
Best diesel road service in WNC.
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September 2017 by George Hale
Had a service call at the weight station. They came fairly quickly. Did a good job at a fair price. Thanks guys.
