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January 2024 by Linda Davis
Great customer service, very friendly and helpful!
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January 2024 by Alba Navarro
Awesome staff specially Ms Condence Ramsey street Fayetteville NC28311
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October 2023 by nancy e
What a terrible store! Ty was unhelpful, and generally just pretty rotten to deal with. Do it yourself a favor, and drive the few extra miles to go to the Santa Fe Advance, where they are friendly and helpful and provide awesome customer service. If that's too far, there's an O'Reilly and a NAPA and an Auto Zone that are closer...but definitely avoid this Advance! Fyi, the people at the Santa Fe Advance are utterly fantastic, and of course Advance tends to have good batteries.My vehicle broke down on a trip from Nags Head, and the nearest Advance Auto parts (Edmonton) was 30 plus miles away, so well over an hour round trip, and my friend turned around and got me and drove me there and back. The employees there were friendly and helpful and fantastic. I was uncomfortable with the size of the recommended battery, so with their assurances that Advance has a no hassle return policy at any Advance, and that I could return the unused battery and also my core at any Advance, I purchased the recommended battery and a larger battery and the tools with which to install them. After I got to Fayetteville, I have my car worked on, and then I went to the Ramsey Street store to return my core and the unused battery...where Ty informed me that he doesn't take unused battery returns "because once they're out the door they're considered installed" in spite of the fact that he informed me that Advance sold me the wrong battery (the smaller one that they recommended, that I was uncomfortable with, but I don't know how he would know that because it's not like he looked on the computer to check) AND he wouldn't take my core and refund me the core charge because "it's not the core that was on the receipt"; I have no idea what core is on the receipt, as they never saw the core because it was in my broken down car, but it was the core from my car, and an Advance battery to boot, as they're good batteries, so that's what I generally buy, and in my entire life of buying new batteries I've never had a problem returning any core, ever. I asked him to explain to me how they would put a specific core on the receipt when they never actually saw my battery, and he just kept saying that they sold me the wrong battery and that my core was different and he finally said he didn't know how else to explain it. It all felt pretty scammy. So at this point, I'm stuck with an unused, Advance recommended battery that I purchased after ensuring that I could return it to any Advance, my dead core Advance battery, and I'm out the money as well for BOTH the core charges that I had to pay to buy both batteries. I called the Edmonton store where they put me through to John, who told me to go back and if I had any more issues to have them call him and he would take care of it (thank you John, and the Edmonton store where the employees and particularly Larry were awesome!); I wasn't about to step foot back in that awful Ramsey Street store after my earlier experience with unhelpful Ty, so I went over to the Santa Fe Drive store, where I had an entirely different experience from the Ramsey Street store; the guys there were awesome and helpful and they truly do have a no hassle return policy at that store. Thank you Lollis and Johnston, for being awesome, and giving me a hassle free and stress-free experience-very much the kind I was used to at the terrific Advance Auto on Murchison road before they closed. I'd like to mention that the other interactions I observed in the Fayetteville Santa Fe Drive store were also pretty fantastic; the guys at the Santa Fe store, unlike Ty at the Ramsey Street store, really do seem to try hard to be helpful to their customers.I'm very pleased with the battery I'm keeping and the tools I purchased.
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August 2023 by Daphne coleman
The person I had was amazing he helped me out so much !!!!! Awesome job hiring him
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August 2023 by Amy
Very helpful staff, clean, and well organized.
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June 2023 by Anila Ashraf
I get that it’s Saturday morning and you’re sleepy but you don’t have to roll your eyes whenever someone asks for a battery test. Worker was pretty rude and I just felt like I was inconveniencing her the whole time while I was just staying nice.
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June 2023 by Judith Gilli
Nice employees and very helpful.
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May 2023 by jason cole
20may2023 thank you ms.jaye your courteous and professionalism helped me find the rear wiper blade I needed.
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May 2023 by omar chaman
liars and bad costumer service go to auto zone.
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April 2023 by Corrennia Thomas
Came in to get some brake shoes yesterday and when I got ready to put them on they had the wrong brakes shoes in the box called the store to to let them know and to have them order my brakes from another store and I was suppose to pick them up today get to. The store today to get them they never ordered them so I ordered them will I was there the lady that was helping me told me I could pick them up at five it was about 2:30 pm and with in talking to her I said ok I could pick them up at five smfh then she tells me to call first about four thirty to make sure but at the end of the day I still got to wait another day abig inconvenience
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March 2023 by Katrese S.
Rude employees placed a curb side online order. Very rude when picking up and stated I had to come in the store. But I thought it was curbside?!
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December 2022 by Diane Cunningham
Josh and the other young man tonight was a great help. My car was running hot and they went out their way. Thank you
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August 2022 by Ashely Clark
Had an excellent experience at this location! Was in and out with a new battery in no time. Jaye and company were provided great customer service. Highly recommend!
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July 2022 by Bryanna Lyons
Thank you to Fredrick for your help getting the correct bulb (as well as the other cashier, but I didn’t get his name!) It’s crazy how Autozone couldn’t do something so simple, thank y’all for coming in clutch!
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May 2022 by Courtney Gower
Weebie at Ramsey Street Autozone was incredibly helpful, professional and patient during my visit today! Thank you so much for top notch customer service.
