American Eagle Outfitters in Fayetteville, NC is a brand that offers expertly crafted, high-quality jeans. The store is easy to navigate, with neatly folded clothes that make it easy to find the desired size. However, the only drawback is the wait to access the dressing rooms. Customers are advised to try on multiple sizes at once to save time. The staff at the Cross Creek Mall location provide exceptional customer service. Madison, in particular, is praised for her attentiveness, going above and beyond to ensure a great shopping experience. Customers appreciate the helpful and patient nature of associates like Yvone, Renata, and Tiowana, who assist them in finding the perfect fit. While the store layout could use some improvement, with too many aisles and a lack of Christmas decorations, the overall experience at American Eagle Outfitters is positive. The store's convenient hours and the brand's ability to cater to a wide range of customers make it a popular choice for shoppers in the area.
Over priced clothes if they are not on a sale. Returns are a hassle , they try to push a gift card on you and repeat
January 2026
Katie and Brianna were awesome!!! Excellent customer service, as Katie was patient and kind. She helped me find exactly what I was looking for and helped me find the perfect jeans. Thank you again!!!!!!
May 2025
The store was easy to navigate, the clothes were neatly folded so you could find the size you were looking for easy. The only drawback was waiting for an associate to let you into the dressing rooms. I suggest you get as many sizes as you want to try on and do it all at one time.
