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February 2024 by Debresia Jones
Never ever ordering online to do a store pick up ever. Received an email stating my order was picked up and I did not pick my order up. Somebody did not do their job correctly.
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February 2024 by isael rubio
Pants last 2 months and rip :/
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December 2023 by Gail Hester
Too many Isle set ups. Not enough Christmas Decorations. Store hours are not good. I wish the mall opened earlier especially on weekends.
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October 2023 by Anthonette M Soto Figueroa
Everyone was very helpful and patient with me to get the perfect fit.Yvone, Renata and Tiowana helped me today with my purchase.
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March 2023 by Don Miller
Main manager had an attitude seemed like she didn’t want to be there. Everyone kinda feed off of her attitude. That’s terrible for business makes it unprofessional.
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September 2022 by Nicodemous
Nice store but lacking alot of sizing options.
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May 2022 by James C.
Cashier rang me out for the wrong product, didn't remove the security tag, and I was given attitude by the staff when I went to correct this mistake. This is why I prefer to shop online
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March 2022 by Susan
I had a very good experience where the young sales girl I couldn't find what I wanted online so I had to call and ask her she asked me my waist size and I told her. She suggested the pair of stretch jeans that I was looking for but could not get online so I thought she went above and beyond to help me.
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February 2022 by Brittany Jackson Lockamy
I haven’t shopped at American Eagle in several years until yesterday and I’m so glad I did. David is such a gem and helped me until I found the perfect items. He was honest and extremely helpful. Because of David, I will be back very soon! Thank you! (I especially love this new shirt he gave me the confidence to try on and buy—2 kids later and I’ve bought my first crop top!)
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January 2022 by Jordan Kuemmel
Usually don’t leave reviews, but had such a great experience from the friendly and helpful staff, I decided to write one. Went to take the wife shopping, and the staff helped her a lot with their recommendations and we ended up not needing to go elsewhere to finish shopping because she got all she needed there. Just a Fantastic experience.
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January 2022 by Kayla Maslo
I love coming here. The staff are always so polite and helpful. It’s so nice to see stores actually working to ensure covid safety.
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January 2022 by Crystal Anakwe
Went on a random Tuesday and they are closed at 1030am. Just drove 30 mins to return an item and they are closed for no reason without updating the website. Ridiculous!!Can’t respond to the companies response but it was American eagle that stated it was open not the mall hours. I looked up the store itself not the mall. Regardless it doesn’t take back for my 30 minute drive and inconvenience . Just a apology works instead of an excuse and making the customer more upset for the excuse. When I did get the chance to return there were tons of employees just starting at customers in line and while there was only one cashier behind the counter. Customer service was ridiculous and I had to tell the gentleman how to do my return. I’m from fayetteville and have been shopping here for 30 years. I miss the old employees.
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January 2022 by Sandra Murphy
Love my pink Aerie sweatshirt with “Pockets”!!! My military discount made this purchase even sweeter.
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January 2022 by Jennie Jones
Some of the staff need a serious attitude adjustment. Son goes to the waiting room looking for a empty room. I follow him later and ask if he got a room. Attendant completely ignoring us. Finally I ask her. And she states he walked past me…so. So what? He’s 15 and didn’t now. Don’t have to be such a rude b$&@;!!! Kindness goes a long way.
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December 2021 by Lynn Buie
Spent over an hour in store with my daughter picking out things to try on. Store very busy and crowded. It was Saturday 7pm. Went to fitting room and sign said temporarily closed. Approached 3 employees that had been standing in same spot forever talking and asked if we could try on. Told No. really wanted to buy my daughter clothes. Probably would have spent $500 easy. So rude and just sad. Was told to just buy take home and try on and return. Really…So we left.