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April 2024 by Daniel Plainview
Summary: Purchased Speed Queen washer and dryer set. Sales staff was helpful and items were delivered on the promised date. Unacceptable delivery and installation. Rude delivery staff refused to install dryer and then installed washer incorrectly. Despite a $170 delivery charge while competitors offer free delivery, you will install appliances yourself to ensure it is correctly done. You deserve better.Received quotes for a Speed Queen TC5/DC5 washer/dryer set from Badcock and three other retailers. Of the four retailers, Badcock offered the best price overall after including two discounts.Kendrick ensured washer and dryer delivery. Installation promised with delivery. Purchased installation kit from Badcock. Delivery completed on date that Kendrick promised. Delivery staff called one day before delivery with 4-hour window. Delivery on time. Washer and dryer seemed in good condition.Delivery team said they did not bring tools, so I let them use my tools. My wrench was not returned, so I lost my wrench.Delivery staff refused to install the dryer. Delivery lead insisted that the dryer was missing three screws to install electric cord; the screws were already included in an installation packet. For cover, the delivery lead said his supervisor agreed that dryer installation was my problem and I should contact Speed Queen.Delivery staff quit on the dryer installation and refused to connect the electrical cord with the included screws, or the exhaust duct. Staff did not level the dryer.Delivery staff then installed the washing machine. The included rubber washers were not installed on the fill hoses, causing a leakage issue. The drainage hose was not correctly secured and the drainage hose adapter was not affixed.Delivery staff did not level the washing machine, and included protective rubber cups were not placed on the leveling legs. Upon task completion, the delivery lead then said it's not his job to test the washing machine and to call Speed Queen for problems (we never asked - he was aggressively candid about what he would not do, throughout the delivery).In summary, the installation was worse than useless. First they refused to install the dryer, then the entire washing machine installation was done incorrectly (edit: they did correctly plug in the machine).I installed the dryer myself because Badcock refused. Upon inspection, the installation kit that I purchased from Badcock did not include the dryer cord strain relief clamp, a required part for safety. I made a special trip to the hardware store to purchase the clamp.I then uninstalled the washing machine, to re-install it correctly. I leveled both units myself because that was not done either.I have never installed a washer or dryer before, just I read the included installation guide. If I could do it, why wouldn't Badcock? It appears that the delivery team never intended to install anything.If installation is not included with delivery, then don't offer to install the appliances. If installation is included, do it right.This was a total and complete failure by Badcock. And give me back my wrench.
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January 2024 by Cynthia Johnson
I’ve been a Badcock customer for years and never had a bad experience. This place has pretty much furnished my home. I recommend them
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September 2023 by Eather Mitchell
Exceptional Service and Staff
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July 2023 by jeremiah leach
THIS COMPANY IS THE BEST YOU SHOULD SHOP HERE AND NOT RAMSEY ST
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July 2023 by Wade&Stella Baker
Wonderful experience Thank you badcock&more in Fayetteville NC right off of cliffdale rd
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June 2023 by Bridgette Hudson
Badcock furniture was very helpful in helping me too get a couch I needed so bad and also got 2 lamps thank you so much.i will be coming back and sending all my friends there .
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June 2023 by Tinorah Phillips
Shanna was very knowledgeable about everything on the floor. She gave her honest opinions on the washer and dryer and didn’t push me to get the most expensive. Her approach was very genuine and I knew I was in good hands. Her recommendations were spot on. I’d recommend this store to anyone looking for items to make their home complete.
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April 2023 by alexa gayle
Mrs. Tonia is amazing she was the one that helped me get my credit line and she is the one that I am always pleased to encounter any I go to badcock. She is very knowledgeable and comforting.
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April 2023 by Alicia Aponte
Horrible experience It’s like they only care about selling but if you need servicing you can forget about it. I know it’s not the front desk ladies fault this location actually has great customer service but the company is disorganized and if they do not come out on the 28th for my service appointment being that they missed the first one it will be a big issue.
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November 2022 by Annette Roach
I am so happy with my purchase for the price ☺️ and the staff was extremely helpful.
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October 2022 by Alzy Diamond
We had problems, but it was resolved and the sales person went out of her way to make sure we get another kitchen set!
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September 2022 by Pamela Harrelson
Awesome Sales Person. We did not have to wait to be helped. She came to us instead of us having to seek out help! She was helpful in getting permission for us to purchase store stock. She helped us in picking out new recliners. Very knowledgeable in sales. She made a two Veterans feel important. Highly recommend this store and sales staff!!
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May 2022 by Pam Harrelson
Awesome Sales Person. We did not have to wait to be helped. She came to us instead of us having to seek out help! She was helpful in getting permission for us to purchase store stock. She helped us in picking out new recliners. Very knowledgeable in sales. She made a two Veterans feel important. Highly recommend this store and sales staff!!
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March 2022 by Donated 500 dollars
All they care about is getting your money!!! I made a purchase over $700 and a 4 YEAR WARRANTY!!!! as it is time to use the warranty(AFTER 1 year) they won’t honor it saying between the store, customer service, and the warranty people Nobody knows whose suppose to solve my issue they pointing fingers doing the blame game EVERYONE on their end sees the WARRANTY but nobody will fix it!! Currently waiting on YET ANOTHER CALL BACK!! Worst experience!!! AND this was my one and only time ever shopping with BADCOCK!!! Stay away! Take ya MONEY and TIME elsewhere!
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December 2021 by tweedlealice
They have a wide variety of furniture in various styles to meet the customers preferences. The prices are reasonable. I’d buy from there, again.Alice Regan
