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September 2023 by Chasity Long
Everyone is so friendly, quick and helpful every time I come here. I really appreciate them
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July 2023 by 감자
Matt is super helpful and friendly. Very patient and answered all our concerns & questions that we had.They get a lot of clients and certain services takes some time so preferably be there early!10/10 experience
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June 2023 by Sarah Hines
They were pleasant professionals and let me in at 4:05 after closing
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May 2023 by Erin Campbell
Every time I go into Bank of America on Village Dr they don’t have working drive thrus even though online it says they do….today the lady told me the drive thru windows haven’t been open in years!!! The line inside is always out the front door and only 1 teller working at the windows….they always have more available but they’re ALWAYS busy doing something else rather than helping customers at the window! Every time I go thru the atm one of the atms is down…..one actually ate my card and my deposit and it took aver 10 days for a response and for me to get my money back! I am very very disappointed…..still deciding if I want to take all my money out, close my accounts and go somewhere else!! Ridiculous!!!! So frustrating!!
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March 2023 by Carlo
Very friendly and accommodating staff, had a very pleasant experience.
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March 2023 by Celicia Rosario
I decided to visit this branch despite the low rating but was pleasantly surprised by the service! While there was only one teller and a little line, the wait was not bad and every other staff member was helping a customer. The staff was very nice and helpful and they were able to help me with two of my concerns effectively and respectfully. I’d visit again.
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October 2022 by norma deaver
My Daddy has account with Bank of American Im not sure how long he’s had the account but He just now got a statement saying he has 216.00 in the account and they are taking $12.00 service fees! I brought him to North Carolina from Florida 4 months ago so they have taken 12.00 every month and he forgot about the account, there know telling how much more money they have taken from him. Is this how Banks make there money now taking a from older people that can’t remember things?
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October 2022 by Megan Schultz
Valerie was very respectful and helped us out with our banking needs. Great location with nice employees.
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July 2022 by Paula Manggau
I visited this branch Village Drive despite all the poor reviews but to my surprise I experienced the opposite, excellent customer service from the time I entered the bank till the process of opening the new account completed. Mr Kim (financial center manager) and Ms Latia Cater (Associate) have done the great job assisting me and answering my endless questions especially as a newbie with foreign passport holder I opened the account and apply for credit card with ease. Ms Carter also returned my call when I needed some clarification. I'm very happy banking with this branch
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July 2022 by oshea 2k
I was promised half of a deposit next day and the rest Friday, today is the next day…I have important stuff to take care of and no funds available … Any BOA branch I go into the tellers are rude and misleading after Friday I will close my account and never return
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June 2022 by Martina Matthews
Not enough staff and unfriendly. One teller in the inside with 10 people in line. Marisol and J are rude to customers and very unprofessional.
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March 2022 by Nichole Rivera
Deserves 0 stars LAZY PEOPLE they could have cashed my check but sent me out the door because they were TOO LAZY to call the number on the check!
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February 2022 by Janet Little
They have one teller and no drive thru. There were 6 other employees at the bank and not a single one went to help the 1 teller, even though the line was outside the door. I understand if they are understaffed, but there were plenty of employees available. I have been waiting in line for 30 minutes already and I’m still only second in line.
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January 2022 by Eddie Vinson
I hate this bank and especially this branch. The bank of america on Ramsey Street which is permanently closed still has atm and it ate my card and wouldn't give me any of my money. So I went to this branch about 230pm and employees were inside but said they're closed because of bad weather although roads were clear with no precipitation. So I have no access to my money because i don't have atm card. One day the whole outfit will go out of business and I will laugh because they brought it on themselves with poor customer service and greed.
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September 2021 by Daniel Tyler
What's the point of being a bank when you can't cash your own check. 5000.00 is nothing to a bank but yet it's past the limit that they can cash. They need to close the doors
