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November 2023 by Sharon Crumpler
All of the employees are very helpful. I had a huge issue and they were all working on it diligently until they solved it. Very very nice staff.
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July 2023 by Rhonda Jordan
I got in and out very quickly. Christina was friendly and professional.
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June 2023 by Brenda Tucker
Quick and easy @ the drive thru
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April 2023 by Michele Faulkner
If there is ever someone committing fraud or stealing from you or a loved one this is not the place you would like to have your money. They did absolutely nothing the response time was horrible. The person stealing from my father was allowed to do so. He is in the hospital I made several people at this bank aware of his situation several times. They didn’t stop the person from cleaning out his bank account but they did tell me they wouldn’t and couldn’t give me any information about his account and to the person that was stealing well there was nothing they could do about that either. I pray that no one ever has to experience their loved one losing everything while they are in the hospital at the end of life the people at the bank had no sympathy. They said they were sorry but that’s false because they helped the person stealing. There is a special place for evil people. The people that stole his account aren’t the only cruel and heartless people it’s the people at the bank too There are plenty of banks choose another one this company is horrible.
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March 2023 by Laverne Robinson
Went in to open a business account. I sat there and was ignored and had the pleasure of listening to the random conversations of the tellers. The lady in the office that says 'leader" saw me, never said anything and just sat at her desk. I walked out, went to the branch downtown and received customer service promptly.
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October 2022 by Casey Crystal
I banked with BB&T originally and stayed with it after the merger. Still pleased with their customer service.
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October 2022 by James Kerley
Took great care of me fast service excellent people here. Great place to bank
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August 2022 by John Montgomery
I've been using this Branch for going on 30 years and now ever since truest took it over they've changed the staffing the tellers will sit there and hold conversations with each other look right at you and not take your deposit make you wait it's just ridiculous drive-thru is supposed to be speedy service.
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July 2022 by Al Taz
Friendly helpful staff! They take good care of us senior citizens!
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September 2021 by Adam B.
Had an issue with a large check which the Morganton Rd branch refused to help with, even suggesting actions they knew weren't in accordance with bank policy. Went to the yadkin Rd location and was helped by Glenda and Rahman. The difference was palpable and very rarely have I seen so much effort put into a solution, and I'm not even a bbt customer. These two should be commended for their outrageously effective, efficient and overall professional approach to help anyone in the building. The ambition and perseverance in these two absolutely amazed me. Thank you so much!
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February 2021 by Kiddlaos
Waiting for anyone to talk about a auto loan we needed, two ladies in the break room continues to talk. We're waiting here for almost kinda 20 to 30 minutes. We're in a hurry before auto dealership closes.
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September 2020 by Slevin Kelevra
The workers were very condescending and one even laughed in a very condescending manner while I was conducting business at that branch. I would rather bank at any other branch than Yadkin. I’d rather an honest banker than a fake nice, condescending one.
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January 2020 by Morane Whyte
The SLOWEST branch of all times. I hate having to come in. It instantly irritates me.
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January 2019 by Z's Matting and Framing
Great bank! Wonderful customer service. Our neighborhood and business bank. Thank you Yadkin Rd. BB&T
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November 2018 by Joycelyn Cisco
They charge you $8.00 to cash a BB&T check! Do not ever leave that bank without checking your money. Twice in three months, I cashed a check and I was given the wrong amount of money and had to go back to the teller. One teller put my money in an envelope, closed it and handed it to me. I'm so happy, I opened it and checked my money because again, my money was short. I do not trust this bank, I should say the tellers. Seems to me that a couple of thieves may be employed at this bank!
