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April 2024 by Michele Kurtz
First words out of the teller’s mouth were “ I really don’t want to do them.” I was cashing in savings bonds. Her second words were “I always mess them up.” Came on a Tuesday because they told me not to come on Monday or Friday.
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March 2024 by Sarah Sanders
Horrible!!! They know nothing. Long waits with no employees and desk or stations.
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November 2023 by Bruce Mozingo
A long wait to get to the teller.Yes, singular… why?
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July 2023 by Ross Hayat
I would never go inside, they only care about the drive thru speed. I waited 20 minutes while they helped at least 8 cars. I was inside with 4 other customers behind me in line.
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April 2023 by Amy
Rarely a wait inside. Staff is friendly and helpful.
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March 2023 by Kayleigh Marie
I had the best experience here today. The assistant vice president Franklin was beyond helpful. He was so personable and helped me with everything I needed. He made the process of opening an account go so smoothly!
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February 2023 by Rebecca cruz
I am one of those customers that does everything online or through the atm. I never go in a branch unless I absolutely have to. This is my home branch where I opened my accounts. I came into this branch and asked a teller if there was a notary she said yes and take a seat. After waiting I found out there was none and was told to go to quik & ship where they charge. Came back about 2 months later for the same thing. This time the notary sitting in her office acted like I was bothering her. After she notarized my paper there was no thank you have a nice day. My husband came in to open a business account 10 minutes before they were closing and was told sorry but it’s too late. As a bank manager myself for over 10 years and a notary I never let anyone walk out of the bank that wanted to open an account. And I didn’t treat my notary customers like they were bothering me seeming this was a service to our loyal customers. Absolutely hate going inside this branch for anything.
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October 2022 by Don Gilmore
The people at the branch are super !! Leasia & Cunningham are the Best on the Planet !!
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May 2022 by Connie Ingle
Horrible service, the customer service is a joke, they act pure clueless. I miss BBT never had this issue. Blamed me for some stuff 9n a report I call none of it was mine, there not there to help you just eat and chair to sit in. Back to the credit union they care about there customers. Truist just tries to find fees to charge you!!!!!! Glad to be gone!!!!!
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November 2021 by Gina Odom
Absolutely the worst bank on the east coast! Nothing but problems constantly with my business account. Long lines, never return telephone calls, even charged me $400 to make a large deposit!!!! Go Go somewhere else customer service is a joke! I have been the phone all day trying to make a wire transfer. Started at 8am this morning, its now almost 5pm and I still have not been successful. Everyone has been too busy to return my calls.
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July 2021 by james flood
ATM was out of money. Went thru the drive thru. No problem...
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May 2021 by Stuart Poynter
BB&T has got bad over the last few years. Service has gone downhill and speed is horrible. Been with them for almost 20 years and am seriously considering changing to another bank. It’s always the same excuse as to why they are slow. And they have never done anything for me except keep my money. I would seriously do my homework when choosing a bank as this one might not be the best choice. I will say Crystal did make an effort to speed things along but it goes way past this one service experience.
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March 2021 by Christina Barbeau
The service is GREAT but the one to two hour wait in line is freaking ridiculous!
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February 2021 by Destiny Weaks
Mrs. Krystal Cunningham Was Awesome Knowledgeable And Full Of Energy! She Was A Breath Of Fresh Air. It Means So Much To Know That Your Staff Truly Care! God Bless You ❤
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November 2020 by Kaye Wheeler
The absolute slowest bank. Been in line at the drive thru for 42 minutes and there were only 3 cars ahead of me!!! Beyond ridiculous.