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July 2022 by Madison Syracuse
I booked an appointment at the store a couple of weeks in advance and sent an email to ask if they had a specific gown by Maggie Sottero in stock. I have called them 4 days in a row with no answer (granted, I found out that they’re closed on Tuesdays and Wednesdays so I can’t fault them for 2 of those days) and left a voicemail. They have not replied to my missed calls, voicemail, or email. I’d like to cancel my appointment due to the huge red flag that this kind of customer service puts up but I can’t get them to pick up the phone to do so. I have called at least 8 other bridal shops and all of them have answered on the first call. I’ve looked at other negative reviews here and I understand that awful communicative skills may “truly not be our [their] intentions” but after so many people have complained about customer service their mistakes are no longer mistakes.
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April 2022 by Nina Vispetto
I could not be happier with my experience with Blush Bridal! I drove from the Raleigh area after hearing great things about this beautiful shop. First, I love historic houses, so naturally I loved their location! Second, I loved that my appointment was private with my own personal consultant, Jessica. It was the first time I really felt like a "Bride!" I needed a second trip to decide and Candice was kind enough to accommodate my same-day late afternoon request. She and Jessica stood in front of that giant mirror with me on both my trips and gave honest, helpful opinions that helped make my decision and made me feel confident I chose the right dress! I would highly recommend this shop for Brides all around the NC area. I'll definitely be going back to pick out a belt to go with my dress!! Thank you Jessica & Candice!!
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January 2022 by Nana and Jessie Christian
Great great experience Candice helped me with everything I needed she worked with me financially and all I sent her the dresses I wanted to try on and she had them ready for me the dress I ended up picking wasn’t even a dress I sent she picked it for me and it was perfect thank you so much I highly recommend this place it’s professional and so cute inside prices are great.
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October 2021 by cassidy horne
I cannot say enough good things about Blush Bridal and my stylist Rachel! Rachel was so professional and listened to all of my wants and was so encouraging and kind. I felt so comfortable the entire time. I definitely recommend Blush Bridal!
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May 2021 by AdrianaJoy -
My sister made an appointment for today at 3:30. She made the appointment over a week ago. We showed up today just for them to turn us away at the door and ask us to come back two hours later instead. The woman said that there was a mix-up with the scheduling, but it sounded very insincere. She said this as soon as she opened the door and saw us...which tells me she knew about this beforehand and could have called us before we drove all the way to the shop. It was extremely unprofessional and again, it didn't sound like she was genuinely apologetic. We will not be returning.
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April 2021 by Daisy K
My experience with Blush Bridal was complicated. The store is small but has a beautiful selection of dresses. They’re an appointment-only salon, so you receive very personal attention during bridal appointments. I worked primarily with Candace, who is incredibly knowledgeable about the bridal industry. I was very grateful for her help and expertise when I initially purchased my gown.I do think Blush would benefit from improving their timeliness and communication with clients. At the time of purchase (end of December 2018) I was given a delivery window of late May/early June. My dress didn’t arrive until mid-July 2019. I understand that bridal salons are at the mercy of designers and overseas’ manufacturing, so timelines are temperamental. Regardless, I do wish they had been more upfront about my dress delays — when I first followed up at the start of June (6/5), I was told it would be shipping out in the next two weeks. Two weeks later (6/19), I was contacted and told the “dress should be here by the end of next week”. I followed up on 6/28 to ask if the dress arrived, and a few days later I was told it hadn’t even arrived at the designer’s warehouse in Texas. Long story short — my dress didn’t arrive until 7/11.Then, when I promptly picked up my dress on 7/12, I ordered my veil. I waited to order it because that’s what they had advised when I ordered my dress, claiming veils only took a couple weeks to arrive. At the time I ordered my veil, the stylist (not Candace, another woman) told me it should arrive in 2-3 weeks. Of course, it arrived 7 1/2 weeks later, exactly 3 weeks before I’d be leaving for my destination wedding. When I picked it up, it wasn’t the right veil. The veil I ordered was fingertip length, soft ivory/candlelight, with a simple hemmed edge. The veil that arrived was an ivory, cathedral length veil with a blusher and thick trim (I tried on two veils in total, neither was even remotely close to this). The stylists scrambled to figure out a solution — fortunately, the veil designer had my veil in stock and available for shipment. A little over a week later, the correct veil arrived. However, the salon offered little more than a mumbling apology. I had to inquire about the price difference in the veil (the correct veil was more than $100 less than the veil I was initially charged for), otherwise I don’t believe I would have been refunded.The most baffling part of the entire experience (besides the salon ordering the wrong veil) was how irritated the stylists seemed by me. I was very mindful to never tip the scales into confrontational, as I know how hard customer service can be; however their communication was curt, and at times dismissive and rude.I honestly think my situation was a worst case scenario — I don’t believe any business could survive if my experience was the norm. However, based on my experiences, I cannot recommend this salon. Poor communication and customer service. I can honestly say the only regret I have regarding my wedding is buying my dress and veil through Blush Bridal.
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March 2021 by Makenna Cooper
Lori was amazing! A complete sweetheart! The bridal boutique is gorgeous and they have many many different options! When I was stuck between two dresses she helped me pick the one! I highly recommend this bridal shop!
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March 2021 by sierra britt
Jessica was an absolute angel throughout my whole process. I never expected to find my dream dress so fast but dreams come true! 10/10 service and will recommend to all my friends. Thank you, thank you, thank you!!
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March 2021 by Sidney McKarns
Soo fun here Jessica Valiani was so helpful and fun to be around she really helped me open up to have fun trying on!
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January 2021 by Carlin Tuton
I had an amazing experience at Blush Bridal. Jessica is wonderful! She is so sweet and very personable. She took her time with me and was very patient (I had no idea what I was really wanting in a wedding dress). I would recommend this place to other brides & definitely ask for Jessica.
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August 2020 by Katie E.
I had such an awesome experience dress shopping here. Jessica was absolutely amazing and such a sweetheart. I couldn't have asked for a better person to help me. She went above and beyond for my mom and me. And of course with her help, I said yes to my dream dress!
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July 2020 by sarah funk
Jessica was my bridal consultant and made me feel so welcome and beautiful during the whole process. I loved the store, it was probably the most free-spirited bridal shop I've ever seen or been into. I FELL IN LOVE with my dress and was so so so happy that Jessica was there to be with me during the process and I really feel like she made the whole experience stress free and it just felt fun the whole time. Thanks again Love Blush Bridal!
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July 2020 by Mandy Lunn
Such a gorgeous bridal boutique in Fayetteville!! Jessica was amazing and helped me find my dream wedding dress!! So many gorgeous gowns to chose from and they only book one bride at a time to ensure 1on1 consultation. 2 hour time slots which makes you feel like you aren’t rushing to try on a variety of dresses. Highly recommend this bridal shop to any bride!
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July 2020 by Brooke Benfield
I had such a great experience at Blush Bridal. They’re consultants were accommodating and helped me find my perfect dress! Specifically, Candice and Jessica helped me and they were fabulous to work with. I would recommend any bride shop here!
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July 2020 by Tiffany Smith
One of Fayetteville's best kept secrets. The gowns, experience and stylists are amazing here. Would recommend to anyone getting married.
