-
November 2023 by Cali
My husband was just in the same store last week and spent over $700. He recommended I go to purchase a pair of boots for myself. I was very disappointed in the customer service. I was in the store for over 40 minutes and no on greeted me nor did they ask if I needed any help. I watch them greet other customers as they came in. I put my boots back because I couldn't figure out the right size, so I proceeded to leave the store then I was asked. Oh, you didn't like the boots. You Was the first person that said anything to me. As I explained to her what just happened and the response I received was. Oh i'm sorry have a nice day. SMH do better
-
November 2023 by Wayne Owens
I am a huge fan of the Boot Barn but I am a little disappointed after my purchase at the Fayetteville, NC location. I normally shop the Jacksonville, NC store. I stopped in to purchase a new pair of work boots. I was back and forth between a size 11 and 12. The lady came over and asked if I needed help. I said yes, I do. She had to stop mid stride as she was not expecting me to need any. I explained to her that the size 11 was a little short and I was concerned that the 12 would start flopping on me. I asked if these boots came in a 11.5 and she said “once you get up to 11, they only come in whole sizes”. She said she could stretch the instep of the 11 but that would not do my toes any good. She also noted that the 12 should not stretch out and become floppy. Based on her recommendations, I purchases the size 12 and after wearing them for 8 hours they began to flop and are now very uncomfortable. I decided to go on the Boot Barn website and search for these boots and guess what, they come in a 11.5. I’m not sure if this woman need to make a sale or just did not want to take the time to help me but now I am stuck with a $200 pair of boots that I can’t wear. Very disappointed.
-
September 2023 by Hope Ahearn
Great selection of boots for men, women and children. The women’s clothes were beautiful and comfy. My husband loved all the hats. The employee, William was a great help and very knowledgeable about the boot sizing, stretching, and ordering. We will be back for sure!
-
July 2023 by Terry Barlow
They don't seem to have anything in size 13
-
April 2023 by Pat Belskie
David at the Fayetteville NC store personifies Customer Service. He spent an incredible amount of time patiently assisting me to ensure I got the right boot. And he was so polite. Thank you David!!
-
March 2023 by Michele B.
I love love love this store! The staff is so helpful, even with the craziest of questions. They even enjoy a friendly "banter" back and forth. I definitely will be back! For a first time shopper they really went all out in customer service!!
-
March 2023 by Daphne coleman
Great staff very friendly
-
February 2023 by Matthew Madewell
Omg this place is awesome. Got me and the wife new shoes here.. best pair I bought in ages. Photos are of my Twisted x and hers Ariat
-
February 2023 by Susan Q.
The store is clean and bright. There is a large selection of items to choose from but mainly for men. We were walking around and killing time waiting for a table for dinner nearby. We looked at boots and clothes and hats. A male employee spoke to us about some work boots and was trying a little too hard to sell a particular brand. My Husband wears cowboy boots on an everyday basis, and also steel toed ones for work, so I know we will be in again at some point.
-
January 2023 by Carolyn Bradley
The store is big and has a wide selection. Boot selection isn't great nor the best brands. Boots don't come in a box like any other store. Wanted to charge $1.50 for a box that some other boots came in. Ridiculous! It's not Walmart. $200 plus boots should have a box included.
-
December 2022 by Josh Mckenzie
Black Friday sale on everything but what you want. No sale on work boots.
-
December 2022 by Finus Hrd
Crazy how fast the prices went up.
-
December 2022 by bubbabigshow sharp
Good western wear store
-
October 2022 by Brandy Butler
I have been looking for a pair of boots to fit right since becoming disabled and today a young lady by the name Amanda was able to help me find the perfect pair of boots for me she'll have to stretch them but that's ok she was incredibly patient while helping me find the right pair..... thank you Amanda
-
October 2022 by danielle E
They don’t follow return policy even if you do , you just end up with a gift card or check by mail . I paid cash I expect cash back ! Store response was ( no one pays with cash anymore so we don’t keep cash) yeah ok ? last time I paid in cash and the little girl broke out some change so I know.
