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June 2022 by Michael K.
The business isn't even located at this this address. I have no idea where it is. There's a National Auto, Jeep dealer, and Cadillac dealer on that corner, but no business with Budget truck rentals. Get your act together, Budget!
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May 2022 by Carolyn I.
We had a reservation to pick up the truck at 9am and he left a voicemail at 8:33am saying that he didn't have a truck for us. We were already traveling from an hour away to pick it up when we got the message so I called him right away and he was an absolute j*** about it. I told him that we hired movers to show up and he said there was nothing he could do about it. Very unprofessional and was self righteous because he said he left a voicemail a few minutes before that.
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March 2022 by A T
I wanted to save money on my move so I went with this company and location as they were about a hundred dollars cheaper than U-Haul. I got a call 30 minutes before I was supposed to pick up the truck stating that “Per corporate they don’t have any trucks available and the closest pick up location is Wilmington” which is 2-3 hours from where I stayed. I booked it a week in advance. I should have read the reviews prior to choosing this location and company. The guy that called said he was going to cancel my reservation otherwise I’ll be charged a cancellation fee. When I asked if I will receive a confirmation email he stated “I wanna say yes but I’m not sure”. I cancelled myself, this whole situation was just too shady for me. I went with U-Haul who luckily had a truck available for me last minute. Thanks to this, my move was delayed by 5 hours and I’m out of more money! I definitely learned my lesson.
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November 2021 by Marian Belcher
Made a reservation a month ahead of time and got a call saying they did not have the truck I was asking for just 2 hours before the pick up time. They said they would call me back, and they never did. Reported to the BBB.
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September 2021 by Brittany Clark
They do not accept returns on Budget Trucks!!! They send you to their second location where they will answer the phone but keep the doors locked. Theres a little mail slot that says to drop the keys in there. Theres no way of them knowing what time you returned the truck. Took photos with time and date stamps just in case. Stay clear of returning your truck to Auto King
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July 2020 by Catherine Lijewski
Owner did not show up at all for scheduled pick up. When called he said he was sick and forgot to call. We had to go to a different location to pick up the truck with no compensation or additional assistance. Would not recommend using this service.
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August 2019 by John W
It's called Budget for a reason.
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June 2019 by Alexandria Wright
This place was horrible, horrible, horrible! Zero stars! I reserved for a 9AM pick up, the guy calls and is a smart a**, very rude to find out if I was on my way because the 12 ft truck I reserved was not available and all he could off me was a van. I told him I did not reserve a van because a van won't work. They wouldn't be able to accommodate me for another couple hours and my movers were waiting. I ended up going to U-Haul instead, which was great, And they were fast and understanding. Now reviewing my bank acct, i see that have a pending $50 charge from Budget ! For what, I DO NOT KNOW. They will get my phone call in the morning. Trust me. Never use this location! Horrible. And that guy that I spoke with needs to be fired for such poor customer service!
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January 2019 by Ken Mcintosh
Excellent customer service
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November 2018 by Alma TapatÃa
Non existent
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April 2018 by Stan Jasiurkowski
Never use this location or Budget. I have had the most horrible experience dealing with returning a Budget truck. When I picked up the tuck on Saturday in Raleigh, I was told to drap the key into a box at this location. Upon arrival, I did not find the box; therefore, I called their national line and asked what to do and if I can return the truck at a different location. I was told no and to leave a truck on the parking lot and come back next day to return the key. I came on Sunday, but the place was closed (no business hours on the display). Came again on Monday, the place is still closed, but I called the number and someone answered the phone and told me tha he does not accept inbound trucks, but he said that will come to take the key from me. I'very been waiting for 45 minutes and he is still not here. I will never ever use Budget for renting a vehicle.