-
April 2023 by Jessica Bizzell
We stopped at Buy Buy Baby today to check out the stroller selection. This is our first child so we were clueless on the different car seat/stroller options. Tony was very very nice and knowledgeable with all the brands and options. He went over how they broke down for easy storage in the car and removing the different pieces. Some places you feel like you can’t ask employees questions because it seems you’re bothering them but Tony answered every question we had and was happy to assist! I would definitely recommend this store and the assistance of Tony to anyone! Thanks Tony!
-
December 2022 by Gabby Gab
I purchased a Graco Turn2Me carseat online and received a defective item. The carseat rattles on its base which causes major concern. What’s extremely irritating is that I now have to lug this gigantic box back to the store or to a Fedex location to return it. Being 7 months pregnant and having a back injury, this is literally impossible for me. Why can you not offer a better system for returns?
-
December 2022 by Kate Hamlin
We were in town and decided to stop in to look at and test strollers. Tony was an AMAZING helper and was so knowledgeable. He was extremely patient in showing me the ins and outs of the car seats and strollers and encouraged me to walk around and be a little messy with them to see how they work. If you’re in town, go see Tony and he will make stroller shopping easy!
-
December 2022 by D.J. Johnson
Samantha was polite and helpful. Above and beyond in customer service!
-
October 2022 by Tonya Mitchell
I don't write reviews but I felt like that in hopes to help someone else have a better experience this may help the employees. I have worked with the public for over 12 years so I know that there are good and bad days. I am 39 weeks pregnant, my husband and I went in excited to visit a store we had never been to. We were not greeted and one of the employees walked all around us passing out coupons and not once asked if we needed help. I didn't pay It any attention until we got to the register and there was 5 employees, not 1 asked to check us outFinally someone went to a register, we checked out. As we left out I asked my husband what he thought, he said he felt like everyone avoided us. I will be taking my purchase back I am just disappointed in the whole experience. I hope the employees have better days.
-
August 2022 by zac yarbrough
We had a good experience here before but today we went in and it was aweful. We had a coupon for 20% off and when we got to the register the lady said the company had made a mistake sending the coupon out to the emails and they wouldnt accept it. So I guess the company makes a mistake and then decides to make it a inconvenience for the consumer. Then the people there act like theres nothing they can do and they wont just honor it. They are basically just like yea the company messed up but go f yourself. Its ok, there are plenty more stores to shop at that have baby stuff besides here. Terrible customer service imo.
-
February 2022 by Ashley McGee
I NEVER write reviews and that's not exaggeration, usually people complain about dumb stuff and I know the customer isn't always right. However, I'm still waiting on a $600 piece of furniture that I ordered this past summer (so over 6 months). I was told it would arrive in August, when I called in August I was told November, when December came around I was told January, just called again and now its the end of February. I get this feeling I'm never getting the piece and the one missing is the reason I ordered the set in the first place. I will never order baby furniture or register here again for my future children. My baby is 4 months old and she's missing the biggest storage piece in her nursery and im out $600. Nobody can tell me where it is or what the delay is.
-
April 2021 by Michelle Pencola
Super friendly staff who assisted with any questions or needs! Couldn’t find the correct size nipples for my avent or nuk bottles but finally found them here! A bit more expensive then shopping at other stores for baby products but I got a super cute diy photo frame for handprints and I love it!
-
December 2020 by Michelle Revelo
Super friendly staff who assisted with any questions or needs! Couldn’t find the correct size nipples for my avent or nuk bottles but finally found them here! A bit more expensive then shopping at other stores for baby products but I got a super cute diy photo frame for handprints and I love it!
-
September 2020 by Lauren Gibbs
Shout out to Shae for the great customer service today!! Thank you for going above and beyond for me!
-
August 2020 by Michelle R
Super friendly staff who assisted with any questions or needs! Couldn’t find the correct size nipples for my avent or nuk bottles but finally found them here! A bit more expensive then shopping at other stores for baby products but I got a super cute diy photo frame for handprints and I love it!
-
July 2020 by Roanny Gueits
I’ve been here a couple of times and the store is always nice and clean. Most importantly, the staff is very helpful. Usually Tony or Malcolm are on the sales floor. They’re more than happy to answer all of my questions. Today I feel they went above and beyond by taking down a stroller from the shelf and checking if the adapter I was going to purchase worked with the car seat we brought into the store. They gave good insight into the products my husband and I had been looking at.
-
June 2020 by Amber Davis
I love this buy buy baby. They always have everything I need and they price match too!
-
June 2020 by Kale Frann
Don't believe the one star reviews for this place. The staff is absolutely fantastic, so helpful and knowledgeable. Offered their help, but didn't hover. If you have questions they had very specific information to divulge. Having my first baby soon and everything needed is so overwhelming, but the staff here made gathering supplies the least painful it could possibly be.
-
June 2020 by Bryce Glasspoole
Decided to close their store randomly on a saturday making it impossible to get the bottle pouches i needed. Will not be shopping at buybuybaby ever again