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April 2024 by Rose Harris
I have opened 3 bank accounts with First Horizon Bank in Fayetteville NC. The staff is very friendly and greets you when you come into the bank. The also acknowledge you when you leave. Mr. James Johnson has been very thorough while opening the bank accounts. If he is not sure of a procedure, he will call the corporate office to get guidance.
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April 2023 by Expect Fairness
Poor customer service. Teller was very rude. The new staff functions under an atmosphere of apathy since Horizon took over.
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October 2022 by robert b
This bank is horrible, close your account and watch them have you sitting around trying to wait you out. Not to mention return your funds in a check addressed to a child.
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August 2022 by T L
Poor customer service. Teller was very rude. The new staff functions under an atmosphere of apathy since Horizon took over.
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June 2022 by mememe High
Very unprofessional attitudes, they lose paperwork, their copier breaks, and they're slow. If I could go back, I wouldn't have ever bothered with this bank. I'm sure that the employees are overwhelmed, overworked, and short staffed but never have I felt like a "Karen" and I feel like I'm considered one every time I go here and that makes me uncomfortable. I avoid having to as much as possible. 2 stars because you can tell they're trying. However, i'm definitely switching banks.
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October 2020 by Samantha Monroe
They can be slow at times but other than that I've had a pretty pleasant banking experience with them.
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July 2020 by Daren Christie
I have had an account here for 2 years. Very friendly tellers. The only reason I gave 4 stars instead of 5 is that they are closed on Saturday.
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June 2020 by Carla Parker
Not a good service. I wish I hadn't have account with you all. You all scammers and attitudes over the phone.
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March 2020 by Clayton Brewer
I have had several pleasant experiences with this bank. The two ladies that work the counter are always nice and greet you when you walk in. The manager will usually come out of his office to greet you if he does not have a customer in his office. I am not sure why some people have said it is a bad bank. I guess some people are just going to be miserable no matter what you do. You could give away free money and somebody is going to complain.
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October 2019 by deandra yvonne
The people there can be very rude and for no reason.
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December 2017 by steve smith
Got to be the worst bank I've ever seen I'm rather get pinkeye then come back at us bank
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August 2017 by Dumb People
Extremely nice people at this bank
