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January 2024 by Danielle Hurley
We have been with Charles Oxendine State Farm for years. They provide friendly, personal customer service, and know who we are every time we call in. Denise Baker was especially helpful when I called in Friday afternoon with lots of questions on a home owners policy quote on a new property. Denise gave me great attention and answered all of my questions. I was able to send her pictures of the property and within an hour I was all squared away with a binder. Denise was amazing and made the process easy and less intimidating. Thank you, Denise!
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November 2023 by Gregory Freeman
If you can get them to return or answer their phone, they would be good.
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November 2023 by Christopher Dillard
Was back in the market for insurance again so I said why not try Charles again he always been so,I’d but what sold me was Denise she was professional and woman of her word and followed through on getting back to me in a timely manner and her patience was top notch..! Denise it was a pleasure working with u n if anyone who sees this ask for Denise at Charles Oxendine insurance she’s the best..!??
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October 2023 by Shana Martin
My husband and I never seem able to get in touch with Mr. Oxendine. We call the office and he’s not there and they tell us he will call us back. He doesn’t. We call a mobile number listed on the website. He angrily says to call the office and hangs up. We will wait days to get anything done and many insurance matters are emergent and need to be handled immediately. We always have the absolute worst customer service here.
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August 2023 by Charles Igno
Not even two months and I had to switch agent and location due to bad service. Their agent made mistakes and now im paying more because of it. They can't fix and didn't try at all. The new agent is now fixing the issues they made like my deductable is not what they told me and lied to me. I ask why my policy went up and they dont know why other than underwriter changed it and thats all i got from them. Save time, money and go to the location that has the highest reviews and that actually knows their policies and treats their customers right. Switching location just saved me tons of money that this location made mistakes on my policy.
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April 2023 by Al Taz
Best insurance agent in Fayetteville! Great rates friendly helpful staff!
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December 2022 by Liz Kepic
I would like Mr. Oxendine to know that his office staff is very customer friendly. I've been a bit of a pain in their behinds this past year but never once were they rude to me on the phone. Brittany is the one I talked to the most. My requests were handled quickly and efficiently. I will always be a State Farm Customer thanks to Brittany and the others at this office who answers the phones.
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July 2022 by Aniyah ReNae
from my experience I was dropped from my insurance without notice. Also I didn't know at the time that each time I used towing it counted as a claim and made my policy increase.
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July 2022 by Mary Kepic
I would like Mr. Oxendine to know that his office staff is very customer friendly. I've been a bit of a pain in their behinds this past year but never once were they rude to me on the phone. Brittany is the one I talked to the most. My requests were handled quickly and efficiently. I will always be a State Farm Customer thanks to Brittany and the others at this office who answers the phones.
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May 2022 by shawntay mayes
Absolutely amazing! Jake has saved me so much money from car, motorcycle, life and home owners insurance you've got to reach out to him and see if he can save you as much as he did me. I'm go greatful to have been referred to him. He is so professional and informational and will respond and communicate in a timely manner. Call him today!!!!!
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February 2022 by Dylan Robbins
A fantastic insurance company I've worked with since I got my license perfect for first-time drivers all the way up to experienced drivers works with you very well!
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February 2022 by Val Mckoy
Love this guy he works with you to find the cheapest insurance that you can have love State farm
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January 2022 by Shalisa Anderson
Shortly after I started my coverage I received a letter stating that my comprehensive and collision coverage would be removed because they needed to verify my NC residency because I didn't have a NC license. I have had a NC license for 12 years and even sent in pictures of my license. I spoke with the state farm and they were able to transfer me to the office and they said they would add it back after verifying my license. 1 week later I received a refund check and a cancelation letter for the same reason of not being able to verify my NC residency. I called multiple times and never received an answer or a call back. Very unprofessional.
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January 2022 by Chase Walker
Very Clean and friendly Establishment/office! Jake Davis was also really helpful in answering every single question I had for him. He helped saved me a nice chunk of change! Very squared away individual! My business will stay here.
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January 2022 by Tamara Jones
All I can say is Charles needs to keep Brittany and is a jewel. She is just so amazingggg, she is always so professional and just a pleasure to deal with!