-
March 2024 by Crystal McLean
First and foremost, I always visit the Hope Mills location because it’s clean and amazing, however after eating next door we decided to stop in, walking in smelled like spoiled milk and and bleach which should have been my sign to walk out, however proceeded to order and the girl waited there looking at us but never saying she was ready to take our order. After asking her, she nodded her head, no “hello” “how can I help you” nothing. Proceeded to give my order and she had an attitude the entire time, gave me a small amount of the add ins, even though I’m paying .99 for each, didn’t speak throughout. Then when asked for a bowl, she rolled her eyes as if I was inconveniencing by merely being a paying customer. My husband and I were pissed with the quality of service, I wonder if the owner ever checks on this store as I see so many reviews like this on here. It definitely needs new management that is willing to train in customer service. I will NOT be returning and will gladly travel to Hope Mills when I want Coldstone in the future.
-
January 2024 by Baily
Horrible horrible service. I'll go just about anywhere then back here again.
-
January 2024 by Angel Johnson
Took my family here for the first time, as everyone was eating my husband took hair out of his mouth which resulted in everyone throwing their ice cream away.
-
December 2023 by David Payne
Hours posted show closing at 9:30. Arrived at 8:35p and the door was locked with the employees hanging out behind the counter.
-
November 2023 by Ariel Preslar
The place is not well taken care of. It took 15 minutes before we were taken care of. There was water all over the floor with no caution sign in site. The workers were cussing and yelling at each other in the back while they made us wait for any kind of service. My fiancé and I had seen people all over the store, but when we walked in they disappeared. As someone who has worked at cold stone before, it was very unprofessional. I do not recommend going to this location if you want good service and good ice cream.
-
November 2023 by alex henke
The first thing I noticed was that there was water all over the floor, with no hazard sign. There was one girl with pink hair who was running everything in front by herself. There was a bit of a line behind us and we could see and hear two other people in the back yelling and throwing things at each other. Shoutout to the girl with pink hair you deserve better lol
-
October 2023 by Got. Amina
Ice cream ?
-
October 2023 by Krystal S
Horrible service. Rude workers. Accused me of having fake coupons even tho they came from corporate that were requested by a higher up manager. Worker called someone which I assume is some type of supervisor or something and they told them not to accept it. The reason I got it was because this store is terrible. I was told I can use the coupons at any location. I only went there tonight because I didn't want to drive to Hope Mills. Hope Mills took my coupons without any issues a previous time. I will make sure I never go to this location ever again. Hope Mills will only get my business for here on out. I hope the owner of this location sees this and knows that your workers need to be trained or replaced. The attitudes and they way they talk to people is horrendous.
-
October 2023 by Caresse Oldenkamp
Go to literally any other coldstone. This place is not only not well taken care of, but the lack of care or concern for anything when you walk in is evident. They removed all chairs and tables and the bathrooms are permantly closed, forcing people to take their ice cream somewhere else.If you can go on post, highly recommend that cold stone over this one. The company itself is great but this location is just terrible.
-
October 2023 by Alayna Smith
We came to the store on the evening of 09/16 around 9 pm. There were 3 ladies working. We weren’t greeted at all or told that they’d be right with us. In fact, they were more concerned about divying up the tip money than waiting on the customers. 2 of the employees disappeared to the back to do that while a line of customers were waiting. We left without ordering and won’t be back.
-
September 2023 by Deja Stevens
September 25th 7pm The employees are always rude never greet anyone and completely ignore you then today their ice cream machine is broken how are you an ice cream store with no ice cream and why are the doors even unlocked the management is horrible
-
September 2023 by Michael Bathe
Will never go here again the ladies in there when my girlfriend and I went in there. There was a little Linda about 6 people in front of us we are next and they all disappear and don’t even say we will be right with you didn’t even look at us or acknowledge us utterly disrespectful people working in there.
-
September 2023 by Tyler B.
Store manager was very rude to me, acting aggravated that she had to deal with customers.
-
September 2023 by Zane L
This Cold Stone is ZERO star quality- this place is pure garbage and we are NEVER going back. We experienced the most terrible and rude employees. Firstly, they didn’t greet a single person who walked in and for us, we waited for over 10min and they basically ignored us, refused to even look at us, or take our order (there was only one other customer there in front of us who’s order was already taken when we walked in). There were 6 people behind the counter and after waiting for those 10+min, we ever even got our order taken. Eventually, others came into the store and they were greeted and attended to because they were friends with the employees (we still had not been acknowledged)- one employee began making ice cream for the people behind us - they were not made to pay because they free they were friends. Still we stood for several minutes after this AND STILL no one attended to us. We decided to leave without ordering anything. Will NEVER go back. Honestly, I was the only white person in the store during this entire event and I feel like this is why I was treated this way.
-
September 2023 by Nick B
?Worst ice cream store I’ve ever been to. Never coming back - Worst group of employees I’ve ever interacted with in ANY business - deplorable customer service. I’d advise anyone reading this to not waste their money or self respect by spending a second inside this establishment.