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February 2024 by ivy hunter
Goodmorning yes, this place is a scam they will take your money and will give you hard time. They are not polite at all, I recently had a situation, they added more money to my rent then they were suppose to because they claim I did not have renters insurance which was a lie and forwarded the documents to there email, 5 days went by they still had not solve my issue. When I went to confront them they locked me out the office and callled the police. the white lady is very much racist, and very rude, she inserted her self into the conversation me and the black lady in the office was having. She proceeded to tell me to get out, get out which was very rude and unprofessional. I will be contacting others and letting them know this is no the place to live. The police came to knock on my door harassing me as if I was criminal. I did commit a crime at all, I have the right to voice my opinion, I did not threaten her, I did not harm her in any way. This is the worst and rudest place to stay. They do not care about their tenants at all. They are very messy and I am so unsatisfied with the behavior. To call the cops on me was very disturbing but I will be spreading this to each and every person I know especially this summer! So thank you for your time if your reading this please know that I am 22 years old trying to survive and the people in the office have no remorse or sympathy for how they treat people. Please what ever you do please be careful where you choose to stay. Fayetteville has plenty of other options that will give you a better experience!
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February 2024 by Regina Deberry
Living conditions are very poor,bad customer service.Don’t recommend anyone to ever come live here.??????????????????????????????
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January 2024 by Michael Bridges Williams
Crystal Was Very Nice And Accommodating Really Swift As Well..!
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January 2024 by TaShawna Hill
Ms.Crystal is the best person ever. She really help me gain my faith back. An she put me into a place like she said she would. I was about to be homeless. But her an God really worked in my favor! I’m so excited! Thank you so much! You’re the best!
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January 2024 by Alisha Bridges-Williams
Crystal was very patient. She work very well with my family to get them situated for move in.
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January 2024 by D'Juan Rhames
Crystal Webb is the best leasing agent I ever met
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November 2023 by Ashley Brewer
If you ever have a problem. Call corporate directly. Per lease renewal letter. It says if you do not respond it serves as your 30 day notice. I called the office and they stating that I have to pay a month to month rate for an entire month of me NOT living there. Also, water and electricity has since been disconnected. AND every single post about CRYSTAL is a lie. Plus, she hung up on me because I was able to verify letters sent to me. Laquae. I appreciate your patience in the heat of frustration. ANGEL can you respond to the complaint. Corporate has been called and left multiple messages. Lease was up one day. Picture attached stated differently. MIND YOU. Another letter was sent after with another increase in rent. ARE YALL OKAY? Meanwhile. My apartment has mildew due to the MANY times my a/c unit has flooded. When I say many. I mean 12 times. And more maintenance. It’s not their fault. That’s why I called city hall multiple times to have it handle. :)I will tell everyone in this city not to rent from this apartment if I’m charged a month to month rate of rent (which I was told). Even though I have since moved out and disconnected my servicesUpdate: now they have since emailed me a bill for rent AFTER my move out for an additional amount of time. I moved out prior to my lease ending. I will be writing a review on literally every site possible
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October 2023 by Shequan Malloy
The staff is great. Kayak is very sweet and is always smiling. Laquae is super sweet I call her my cousin. Angel is simply that an angel. She has great customer service and has resolved any issue that I have ever had. Crystal is so down to heart and makes me feel welcome everytime!! She’s the bomb! They all are. Maintenance has always resolved any and every issue I have had very fast! I love it here!!
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September 2023 by Damen Fowler
Crystal, our Leasing Specialist, did a phenomenal job introducing me and my girlfriend to the world of apartment renting! Every step she took us through was clear and concise, and she kept smiles on our faces the entire time! The apartment was much nicer than I thought it’d be considering the price, I think we’ll really enjoy our time at the Cumberland Towers!
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September 2023 by Henry Bronson
Crystal was nice polite and very very helpful during the move in transition. She’s definitely a winner and she’s cool. She answered all my questions. I like my apartment also.
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August 2023 by Tae Godfrey
Everyone at the office is very friendly. When you call the office they do respond. Staff is on top of work orders and requests. Friendly neighbors and neighborhood. Clean and quiet
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August 2023 by Deivonte Davis
The staff here at Cumberland Tower have wonderful staff. They will work with you around for schedule and they will work to find the right apartment for you. Crystal was a wonderful leasing agent; she helped me find the right apartment for me till I was satisfied. This is a safe community and very friendly. It's always quiet around here and you don't get bothered by anyone. I recommend anyone to come here to live!
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August 2023 by Maddie Kruse
This was our first apartment living in Fayetteville and it was far below expectations. To keep things brief, when we moved in, the apartment was not cleaned well and we had to deep clean multiple times before even moving into our unit AND had leaky sinks the entirety of our lease but told we had no leaks. Parking is terrible. I had called multiple times about people parking in the middle of the street, making it hard to back your car out and nothing was ever done about it. Neighbors were loud and threw parties every weekend until 3 am.. loud enough to make the walls shake. Lastly, management is unorganized. We gave our 60 day intent to move out and received a different renter's contract with a different date to move out of our unit and took a few days for the correction to be made for us to receive our correct move out contract. The apartments are in a good location but I would not recommend this complex.
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August 2023 by Antonio Davis
This place is trash! Nothing works in this apartment. There was a leak, and got a a water bill for over a thousand dallors… one bedroom. Fridge leaks all the time… all they do is gas it!!! It leaks again. I just need to find an organization to report these things to. Zero stars. Roaches are also eating my friends alive. Run! Rent somewhere else. Not to mention, raising rent while doing no sort of upgrade. Not to mention the attitude in the office when u report these things.
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August 2023 by Mark Boyd
Cumberland towers has been an excellent choice for me. After moving to the Fayetteville area for work I decided to move into their apartments. They checked all of my boxes having washer and dryer, dish washer, short term lease and they allow pets.Their staff is extremely friendly and works hard to make the experience a positive one. Shout out to Crystal who was a massive help and had great communication with me throughout the process!
