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March 2024 by Kahtana L.
Anthony Hill at Ramsey Street enterprise was amazing! He made sure that everything I needed was accommodated. When I got there , it was a slight inconvenience with them not having any cars available at my reservation time. Anthony made sure he made my day by using all of his on hand resources to make sure I was able to recieve a rental for my trip to Atlanta to see my family. Anthony definitley earned his Branch Manager Title. Thank you Anthony!
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January 2024 by Magne
Awful place! Completely ruined my travelling schedule, which is apparently something they are good at judging from these reviews. They don't seem to understand what the word "reservation" means, at all.
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January 2024 by Iris Murray
Everyone I had contact with was very courteous and provided excellent customer service.
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December 2023 by The Taylor Family
Always great service even when there is an inventory shortage or maint issue.
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November 2023 by patricia white
I am not sure how they got a 3.9 but if I could give zero stars and leave a review I would. I made reservations to pick up Thursday Oct 5 around 3pm return Sunday Oct.8 around same time. Made reservations 2 weeks in advance. These people call me the day of; 2 hours before pick up, to tell me they are trying to find me a SUV. Then tell me NOBODY in the city has a SUV and kept trying to put me in a car. Then called me back to tell me the person who had rented the SUV had plans on keeping it for the weekend. Why are you making reservations for SUV's when you only have one on the lot.cost me 248.00 because I had one day tickets to Bush Garden and didn't have vehicle to take the kids. Never again
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July 2023 by Jessica P_Cook
Reserved a month in advance just for them to call a day before to make sure my payment was the same then I get there and they don't have a vehicle to accommodate all my passengers! They sent me somewhere else who wanted to upcharge me! Terrible experience and nobody ever called me to apologize never again!
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June 2023 by shamyla christmas
I reserved a suv over a month ago. I arrived to pick it up a little after 9am and I didn’t get taken care of until 12:30pm. Then they told me (after serving 8 other customers. Some who came in after me) they don’t have a suv all they had available was a car. I explained it 4 adults and a car seat. The manager asked if I can change my reservation for my air B n B till tomorrow because they should have a suv by then.I explained to the manager, it doesn’t work like that. I can not get my money back.He told me all they can do is rent me the charger.I had to squeeze everyone into the this car. Very uncomfortable drive for 8 hours.I looked at my receipt and notice they charged me $69 for gas.By the time I got to my air b n b it was 10pm we lost an entire day that we paid for because of the ball being dropped at enterprise. Not to mention we was traveling to prepare my grandmother funeral.This whole experience was a disasterHeart broken and frustrated
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June 2023 by Loren Fennell
Michelle & Anthony were extremely helpful in swapping out my vehicle after being in a wreck with a dump truck while traveling! Thanks Enterprise for being the #1 car rental service since I was 15!!! Glad to be an elite member?
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June 2023 by l tay
Friendly, quick and competent! Love these in town locations and a bit shoutout to Chris L. for taking care of me on such short notice!
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May 2023 by S. G.
They rented us a car with no gas in it! Who does that? I have never rented a car on empty thanks god there is a gas station 500 yards away! Take a pic of your tank when you pick it up so you have proof, and tell them! Thank god we were not in a rush but our party was set very behind by their lack of attention and notification of details. All I can say is they are lucky we made it to a station!
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May 2023 by Lou Lon
This location didnot allow me to rent a car bc my address did not match my drivers license. What does my address have to do with me renting a car. The first time I came to this location which was last year I was not asked to provide a utility bill showing my address. I even provided my registration that clearly shows address. I will never come here again.
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April 2023 by Rose Townsend
The reservation for a 15 passenger van reserved over a year prior to the date and confirmed twice that same week before the pickup time to be ready for a group vacation. On the morning when I arrived to pickup the van, I was told that they did not have an available van or comparable vehicle and reservations are not gauranteed. No one called befrore hand to inform that the van had been rented out to someone else. This inconsideratation left a group of disappointed people without transportation as there were no other vans available in the city to accomodate the group size at that time. I have rented from Enterprise many, many times and an Enterprise Plus member, yet was not treated as a valued customer, I feel. So lesson learned, when making a rental reservation with them, although "reserved", its not a gaurantee that you will receive a rental, no matter how far in advance you make the reservation. I can no longer Trust Enterprise for my car rentals as they stated although reserved, a rental vehicle availablility is not a gaurantee. Plus a lack of courtesy. Last question, what's the definition of "reserved"? (kept especially for a purpose or person) I will utilize another rental company who understands this definition and adheres to it.
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April 2023 by Janie Hess
This location on Ramsey Street does a great job in making sure you are happy with your rental car experience. Mr Anthony Hill and a new guy in training both were very polite and professional.
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April 2023 by Latrice Pack
My review is long overdue??.So, I was hit in December and put in a rental from here. I lost the card with the names of the two men that helped me, but the process was easy got into a car I really liked. Then basically the same day I was hit from behind in the rental hadn't even had it for a week. Drove the car back and was put into a really nice 2023 Camry the car selections are very nice. Everyone was very professional and polite answered any and every question I had.They also aren't very bad on answering the phone which is a plus. The black man that gives out the rides is pretty cool as well as the manager. If you're on Ramsey side and need a rental I do recommend coming here. Had the last rental for I think a month and a half might've been longer.
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March 2023 by Charlene Tanner
Always get me in & out no hassle. Very great team !! And thank Anthony he always makes the process easy for me. The cars are always clean and ready to ride ! Thanks everyone
