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February 2024 by Roberto Rojas
Arguably the best Enterprise location I have ever rented from. Mr. Duncan continues to go above and beyond to provide outstanding customer service.
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February 2024 by lana b
So the customer service is actually great, but the exorbitant deposit is ridiculous. I am a frequent traveler, and I fly into JFK, and other International airports on a regular basis, and this has to be the highest deposit for a day rental that I've ever encountered. I just rented a car there in Nov or Dec and it as a $300 deposit, I rented a car this weekend and now the deposit is $400? For what? It just seems off brand especially if I'm already giving you a premium major cc.
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January 2024 by Gilbert Fru
Good rental car ? services ? ? ?
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January 2024 by Jessica Nicole
I had the pleasure of working with Kia(: for my rental both pick up and drop off. What an absolute pleasure she was ! Polite, attentive, fast working, and definitely made renting with enterprise something I’d look forward too again!
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January 2024 by Leslie Leslie
I flew in after midnight on Monday Dec. 11 expecting the car I had reserved to be there. As a single woman traveling at night, it was unacceptable to not have a car or notification about you all not having vehicles. I had spoken to your agents as late as 10 PM EST and at no point did they mention “they ran out of cars”. That is verbatim what one of your agents told me. He also informed me that they knew it was 4 planes landing after midnight, and there was nothing else he could or would do for me. I asked him why they did not notify people that there was no cars available, and he told me “ what you wanted me to call you on the plan or something we don’t do that”. What kind of business all you all running? What was the point of them standing up there just to tell people we do not have cars?It took me an hour just to get to my hotel! May I reiterate I was a single woman traveling in the middle of the night to a town that I had never been to!
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January 2024 by The Adventurous Mom
Excellent customer service. Super helpful and kind.
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January 2024 by NICOLE Sampson
I HATE ENTERPRISE. This company deserves NEGATIVE 1,000 stars!!!!!!!!!!! THIS COMPANY IS THE WORST RENTAL CAR COMPANY I HAVE EVER RENTED FROM! 11/1/2023 at 3:15pm, I took an UBER to the Fayetteville Airport Enterprise location. This location is the worst of all the locations in Fayetteville, North Carolina!!!!!!!!! This place waited to inform me when I got there that they didn't have any vehicles available. This is after I made reservations at 2 other Enterprises (Ramsey St. and Skibo Rd.) and was told they didn't have any vehicles either. I reserved in advanced at 4 different Enterprises and each one waited to the last minute to inform me they had no vehicles available when I arrived at each one!!!!!!!!!! I finally was able to rent a vehicle at the Raeford Rd. location. When I arrived at the Raeford Rd. I still was treated horrible. I was told they had only pickup truck. This location lied to me. They had 1 small compact car available. The employees at this location didn't want me to rent the small car. The employees want to rent it to an elderly couple. But the couple told the employees they didn't want the compact car. They wanted a SUV. The employees went out their way to get the elderly couple exactly what they wanted. But not me. ENTERPRISE SERVICE IS TERRIBLE AND HORRIBLE!!!!!!!!
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January 2024 by Sophia Dickerson
They were very professional and polite. They made us feel comfortable about the rental experience. The rental car was very nice and clean, we had a great time.
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December 2023 by Cody Randolph
I always get a great vehicle from Enterprise! I hardly want to return my cars because I enjoy them so much.Customer service is great too.I’ve had excellent service from the Fayetville Regional Airport (NC), the Hopkinsville, KY location & O’Fallon, IL.All the staff has been thorough, pleasant, professional & helpful.At the Hopkinsville location, one of the staff pulled my car up to the door and popped the trunk for me because I had a lot of luggage. And she wasn’t even my rental agent :)I will always use Enterprise for my rental needs if its available!
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December 2023 by Misty Bacote
Had a smooth pick-up and drop-off. Staff was there to immediately assist me. I did have some issues with the navigation system during my travels. Upon return to drop-off, Duncan and Janiah both assisted with rectify the problem. When you're hundreds of miles from home the last thing you want to worry about is having car issues and having to change. Thank you both for understanding my hesitations to call in during the trip. Thank you for assisting me and keeping great attitudes upon my return! ?
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December 2023 by Paul Szafranski
I received prompt, friendly service and my rental rate was very competitive. Additionally, the the car I rented was immaculate and in excellent mechanical condition. Enterprise, at the Fayetteville Airport, is my go to car rental agency when I fly into Fayetteville.
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November 2023 by Sean Martin
This location was great. JuNiya Jones was the manager at this location, and she was great, very helpful and knowledgeable. She made the process easy and got me out as quickly as she good. I have always rented with Enterprise, and I will continue to do so as they have good customer service and can be very accommodating.
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November 2023 by Barb Allen
We were stranded with only the clothes on our backs…4 of us, including 2 teenagers and an 81 year old great grandpa! We contacted enterprise and each agent was so kind and so understanding!!! They did not have any cars available but they were actually concerned about us and tried so hard to help! As soon as a car came in, the agents seemed even more excited than we were! Shout out to the young men at the Fayetteville, NC airport desk!!! And a huge THANK YOU!!!
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November 2023 by Christie Heinlen
Jordan was a great help to my daughter! We thought her rental reservation was cancelled (and no car available) but he was able to work things out and set her up with a vehicle! We are very grateful!
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October 2023 by Rhonda Snyder
Awesome Jeep Compass. Super clean. Drove great. Excellent customer service from a young lady named Kia.
