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February 2024 by Allure Aesthetics
Guys, If you own a business, or need a personal bank, this is the bank for you! They are hands down the BEST BANK in TOWN! They have that hometown feel that you just can't get with the large corporate banks. Jim Sebring is a gem. He has helped me with several loans in the past and my huge remodeling venture. But today, he went above and beyond. Not only did he answer some questions about my SBA Loan, but he helped me with some QuickBooks issues I was having and he helped with a charge I couldn't quite figure out on my account. His witty personality and ability to keep me laughing made the experience even better.Everyone at that bank is welcoming, friendly and helpful. Thanks Kim, Andrea and all the rest of you guys for doing such a stellar job!Connie Brooks MD
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August 2023 by Tammy Chalmers
Best Bank in the Fayetteville...No long waiting . very fast service professional and friendly staff ready to assist with all your banking needs...I recommend this bank to branch to anyone that's in need of professional banking services
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May 2023 by Ellen Harris
I opened a savings account and a safety deposit box at this bank. I placed money in the savings account in order to pay for the safety deposit box given I was only going to temporarily be in Fayetteville for short time. I kept very valuable items in the safety deposit box and when I moved the next year, I went into the bank and closed my savings account and the safety deposit box and took all of my valuables. I was one key short (gave to my son who had already left) and was told that I had to pay a fee for the key. I paid the teller cash for the fee. I thanked them and literally flew out that day. A few months later I get a call from a representative at the bank stating that I still have the safety deposit box and need to pay the annual fee. I explained the above to the representative. To no avail, the representative literally let me talk and when I was finished went back to saying I had a safety deposit box and the keys. I am so frustrated with this bank and If I could give them zero stars I will. I even recommended that they review camera footage. Still her main object was to make sure I understood that I still had a safety deposit box and needed to pay the measly $55.00 annual fee.
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August 2022 by Jessica Leggette
If I could give this place zero stars I would. The staff appears to be that fake nice. There is nothing genuine about the staff except one person. If you are not the right color or have the right amount of income DON'T BOTHER WITH THIS BANK!My fiance warned me after I had already opened the account that he had a racial discrimination suit against Fidelity when the bank was located in Philadelphia years ago. *Lesson Learned. You've been warned.
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August 2021 by Kevin Dibb
Love Fidelity bank of NC.
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March 2021 by Marge Betley
Wonderful customer service! My husband and I have lived in a lot of cities and have rarely had such consistently excellent customer service. Informative, helpful, and always willing to go above and beyond. Everyone there is terrific, with a special shout out to Jessica and Andrea.
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January 2021 by Edward Gaines
I love my Customer Service Agents at Fidelity Bank (Village Drive, Fayetteville, NC. Kim was my agent and working with her has made my banking financial matters smooth and a very good experience. She went above and beyond to ensure I had all the information required to make the right right decisions in by banking matters. All other agents are very friendly, upbeat and professional as Kim. I would have to give my experience with Kim and associates a five star.
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October 2020 by Solomea Peldiak
Wonderful customer service! My husband and I have lived in a lot of cities and have rarely had such consistently excellent customer service. Informative, helpful, and always willing to go above and beyond. Everyone there is terrific, with a special shout out to Jessica and Andrea.
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October 2020 by Vimal Sodhi
Most outstanding customer service. I wish they could pay some interest too! Great bank. Everyone there deserves six stars
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September 2020 by Robert Gantt
They treat you like family!
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July 2020 by Sherry Melvin
The previous reviews were NOT wrong. Went in to open a new account. Jessica was quick, professional and so very friendly. Glad I chose Fidelity Bank!
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May 2020 by Michelle Sessoms
By FAR the BEST bank! I have been with the Fayetteville branch since 2017 and I have never been disappointed! They truly care about their customers and always go above and beyond to help me. Hard to find customer service like this in today's environment!
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May 2020 by Connie Brooks
Fidelity Bank is definitely the BEST bank in town! I have done business with many banks in this town over the years but none can measure up to the superb excellence that this bank has demonstrated. From the front to upper management, they all go the extra mile to make the customer feel special. I have 2 businesses in this town and when this pandemic hit and we could apply for the CARES ACT Jim and Kim were quick to expedite my applications and the the funds were deposited into my account within days. I have other colleagues that are dealing with “other” banks and they have yet to be funded! To the awesome team at Fidelity in Fayetteville, thanks for being the best bank in town. Please don’t ever change! I love you guys!❤️Connie Brooks-Fernandez MD
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April 2020 by christina godfrey
Not enough stars for this branch! Their customer service, loyalty, dedication, hospitality are impeccable. Always a smile.They are not an average bank. They know you by name, they know what you need, and they call you when something may be beneficial to you. I have been with this bank for many many years, gone thru a few financial situations and they have always been there for me...guiding and advising. Thank you all at Fidelity Bank, Village Dr Fayetteville NC. You are the best and much appreciated. May God bless you and keep you safe and healthy.
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April 2020 by alana miller
This bank shows what good customer service is supposed to look like! I was so upset with my bank that I opened a new account with Fidelity. Jim Sebring helped me get a new account set up in the middle of a COVID pandemic. They I needed help applying for the small business load. They looked over my paper work, got it submitted and in less than 24 hours I was approved and the money in my new account. AMAZING!! Super nice people! I highly recommend them!!
