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February 2024 by Bobby Underwood
Always excellent service and customer service
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January 2024 by Angie Barefoot
Always great service. Appointments stay on time....
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January 2024 by Yvonne Booth
Great work on my vehicles—Christopher, Professional service rep.
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January 2024 by Sierra Bravo
They used to have wifi available for the customers. It hasn’t been in place for quite some time. The router is hanging on the wall, the lights are blinking indicating it’s “on” yet, when you inquire about it, all you ever get told is…”they took it away”. Why is that?? It would be nice again to be able to be productive while one waits on the service to be completed.
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January 2024 by Julie Buch
We bought our vehicle in for a front end alignment. Although we did not have an appointment, our vehicle was ready for pickup the next day.
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January 2024 by Antonio Brown
Customer service was horrible at checkout. Employee had an attitude
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January 2024 by Ashley Brigman
The service was excellent, everything was explained to the best of my knowledge. I highly recommend Firestone by the mall to anyone who needs their vehicle serviced. It, feels good to know The Firestone family cares about my family and my vehicle.
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January 2024 by Matt Tyrna
Setting an appointment is total bull… when you have sit there for three hours.
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December 2023 by Chad Beasley
Their customer service was impeccable.
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December 2023 by Hairologist76
Mike & Chris are polite as can be. Quick service; patience while conversing; clean atmosphere (for a garage); reasonable prices. I trust my car only with Firestone.
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December 2023 by Damein Woods
Walk into this place and you know you dealing with professionals. Love coming here when I need service.
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November 2023 by RCC
I scheduled an appointment for a tire rotation and alignment the day before I was set to travel to Alabama for my Cousin's wedding. Chris Horton took the time to explain and show me that my wheel bearings need to be replaced. He advised it may not be safe to drive the car the nine hour trip to Alabama. I really appreciate Mr. Horton's patience and concern. I definitely would not want to be stranded out of state. Thankfully, I was able to find a rental car at short notice and attend the wedding.
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November 2023 by O Stewart
Brought my company vehicle in after noticing an oil leak. Previous repair shop did not perform the oil change correctly. Donald and Chad took care of me and had me back on the road in no time. Thank you! Will definitely be back.
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October 2023 by margaret montilus
Beware of this business!!! Do not bring your car to them as they don't take responsibility when their employees do less than optimum work.They did not reattach my oil pan after an oil change which caused it to drag. I brought my car to another mechanic to get an honest view of what happened as this is the second time this has occurred. I also bought 4 new tires and less than 2 weeks after placement one deflated.
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September 2023 by Stephen Lambert
I called this Firestone location at 10:45 am and asked about some tires and when a good time would be for me to come in to have them installed. I was told to come up there right away, as if they were waiting on me with the tires ready to go directly on my car. When I showed up no more than 15 minutes later, the service manager that I talked to asked if I had an appointment and I informed him that I did not. They took my keys and information and said they would get to it shortly. Fast forward to 2:09 pm, I finally get word that the two new tires are installed. Prices were decent and the facility was nice, but these guys aren't in a hurry about anything. I value other peoples time, so it would be nice for a company to value the customers time.
