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December 2023 by Blaine Susan
Good and friendly people work here. I usually do it all online. But when I do need to come here, they are very nice, but not always everything is going smooth.
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November 2022 by Patricia Murphy
Run Far away from this bank. If you place a deposit thru the atm or even with a teller they are going to put a hold on it! They Don't tell you at the time of the transaction that there is a delay. You get a letter a week later after the "hold" is lifted. And if your counting on next day funding like they have been doing your going to be upset! While doing so if you write your checks out and if they hit before this supposed hold is up they hit your account with fees.. I would not recommend this bank at all.. We are putting a complaint in with the FDIC to look into this practice!
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November 2022 by Wild Iris Florist
Do not use this bank… we have a business account and in the last few months they have made holds on deposits… we not talking 200.00 we are talking thousands.. then while they are holding deposits there racking up fee.. then after a week of them doing this you get the letter that they held the money… after your used to getting your money next day… and in the last 4 years you got it next day…
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August 2022 by To Miy
Stephanie provided me 5 star service during my recent visit! This team always friendly and professional.
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April 2022 by Jaxx Skyy
I opened my very first bank account with FC in 2008. I have been with them since. They have always provided me with amazing customer service whether it be in person or via phone. I would highly recommend them to anyone!
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February 2022 by Benne Lovett
I have been banking here for the last year and working with Sherri Turner personally. I usually don't write reviews, but I read the horrible feedback written below, and I can personally tell you that it's far from the truth. Sherri and the bank have gone above and beyond what they've needed for my business needs. I'm a very skeptical person, so I don't expect much from people, but I've been blown away by the service I've received. I pride myself on being a well-versed person, and Sherri's knowledge has floored me. I also understand when it comes to money, people are hard to please when things don't go their way, so I took it with a grain of salt. Anyway, I just wanted to take the time to thank Sherri and her team publicly for everything they've done, and I'll be banking here for the long term.
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January 2022 by D S
An awesome bank! Sherri, Curtis, and Jasmine have helped my business move forward so much. I could not have improved at all levels without their help. Very down to earth and upfront. No smoke screens at this bank! I highly recommend to any business owner!
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September 2021 by Kaitlyn Woodrow
this branch has some of the most helpful people I have ever met in my life.every time I have had financial concerns they have always been so kind and so helpful. if you have a first citizens Bank account and have personal banking needs I highly suggest going here!
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September 2021 by Soul Man
The entire staff at Westwood are always helpful, and nice.
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June 2021 by jeff turner
THE BELOW REVIEWS ARE COMPLETELY FALSE!!! SHERRI AND HER TEAM ARE AWESOME. Great customer service and very helpful. So patient her dedication is unreal and only unmatched by her passion to help others. She has single handedly transformed First Citizens. She ranked in the top 5 of the entire company for the past few years. They deserve more credit than they have been. Sherri and your team keep up all the awesome work.
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January 2021 by John Lingle
I recently made the mistake of opening accounts with First Citizens and it has been a thoroughly horrible experience. Sherry Turner (the "branch manager") of the Westwood Branch is incompetent and refuses to fix mistakes that happen within her branch. As an added bonus, after she completely screws up anything she touches, she will then begin to stonewall and refuse to speak with you when confronted about what has happened.It's hard to say for sure, maybe she's just suffering from a total inability to function in her job, but I think perhaps something more sinister is going on here, such as outright theft from this branch's customer base. Either way, I would avoid this branch, and really First Citizens as a whole, at all possible costs. If you want to donate your hard earned money somewhere, there are much more deserving places than First Citizens or Sherry Turner!
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June 2020 by Matthew Whipple
I have been a satisfied customer for many years with multiple personal and business accounts. I have just had an experience with terrible customer service that just blew me away. I recently took out a small business loan around March, they told me the first payment was due in April. Ok April rolls around i received no bill in May i contacted my contact at the local branch by text to ask why im not receiving bills. No answer. Awhile more she contacts me and says im late on pmt for loan! So i gave her permission to draft out of my business account for pmt. I told her im not receiving bills. Time rolls into June i texted her i still have received no bills. She never answered me. June 14th i received my 1st bill dated June 10th and i also received to late notices at the same time with two late charges. She told me the reason i wasnt getting my bills is because only my business name is on them not personal however the 1st bill i just received on June 14th had just my business name no personal name. I still at this point have no answer for why i cant receive a monthly bill to pay my loan! Also they think i owe them to late charges. This has gone from weird to rediculous! The reason for 1 star is after 3 months its still not resolved, with no apologies, and 2 late charges to boot! Pathetic customer service!
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October 2018 by Deborah Delvalle
Sheronica Grayer needs retrained in customer service. Very rude woman, unless this is the standard when you do not have an account. Not impressed, I have had better service at a Circle K.
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February 2018 by Lisa Franklin
Inside their is usually a line. Don't be in a rush. But good services. They go above and beyond.
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July 2016 by G. Renata Marlowe
Each branch is phenomenal! Excellent customer service!!!!
