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January 2024 by Angela Howard
ALL EXCELLENT PEOPLE WHO WORK HERE ARE HELPFUL AND HAPPY.THANK YOU FOR YOUR HARD WORK AND SMILING FACES . Angel
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November 2023 by ThatGirl Milly
I’ve always loved Goodwill, however i visited yesterday and so confused about their prices now. Everything is so high. I found a plain grey zip up hoodie in the bins which was supposed to be 1.99. I get to the register and she asks me if it was hanging, I tell her no. So she says well it was supposed to since the zipper & that makes it 5.19??? so confusing & just feels wrong. Also seen a bunch of stained items hanging up & just thought to myself “ someone would be crazy paying $5 for that heavily stained stuff “ smh get it together Goodwill.
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October 2023 by Angela E
I want to give this place a 3 star, but items are just way overpriced for a thrift store. There was a large stack of maybe 100 homemade baby cloths (more outside of the picture) that were being sold for 99 cents a piece! Why?!
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September 2023 by JennaRose Love
Donating was easy but probably won’t be donate here again because the employee working was very obviously staring at my chest and made me feel very uncomfortable in the short interaction we had.
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August 2023 by Elysa Jones
I’ve had previous experiences with this store and never had an encounter like I just had. While I have never shopped here, I routinely donate clothes and household items that are no longer needed within my home. Usually I am greeted with someone who is respectful and there to ensure everything I am donating is able to be accepted.Today I was “greeted” by a rude, impatient individual who made me never want to donate here again. Usually they allow me to roll the cart outside to unload my car - today this man grabbed the cart from me and told me “no - you can’t take this” in a matter of fact tone. After I went back outside he went back and forth with me that they couldn’t take Christmas trees when I was trying to donate a Christmas wreath (decor). After I was met with a “Yeah, whatever man” I decided to gather my donations and get back in my car.Shannon the manager was very apologetic for his behavior but I can’t imagine myself going back here. Especially if I am going to have to chance HIM being the one accepting the donations. If you don’t like your job, find another one… there is no reason to be rude to people who are donating their own goods for a good cause.
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July 2023 by Teresa Faye
Goodwill is a great concept thrift store, used and sometimes new items are donated and sold back to the public. The local stores are clean and for the most part organized. Customer service is hit and miss. Services provided is adequate but could be improved. Prices have increased and some items are over priced causing a slight head turn when you look at posted items or pick up individual items that are marked. I hear a lot of comparison to Department stores, other retail stores , and Goodwill prices. Complaints are Goodwill prices can sometimes reflect more than what you may pay at some of the other retail stores, Due to these stores offer sale and clearance items. You also now have to provide your own bags as well to put purchased merchandise in. When checking out you will also be asked if you want to round up your total amount to donate to their food bank. You don't have to do it it's just an option they give. It can sometimes feel like less of a bargain shopping experience when you shop here but If you shop consciously with the understanding that this is an actual thrift store and use your phone to Google items to make sure you not overpaying for used merchandise you should find good deals. With that said of the two locations in Fayetteville this seems to provide a better selection of merchandise. There is a no return policy as well so test your appliances and carefully inspect your merchandise.
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June 2023 by neutralbeige01
Dropped off a donation of gently used clothes and shoes in a black trash bag and it was a quick and speedy process! We were greeted kindly and it was a nice in-and-out.
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May 2023 by Ashley Wilson
I keep trying with them and am disappointed every time.I’ve always been an avid shopper at Goodwills in Arizona (where I’m from), and believe in donating for people like me to find use of good stuff that just isn’t needed anymore.I’ve found that the Goodwills in NC are just no good. All of them are unorganized, shady, shabby, and the people are overworked. The ones in AZ are just as credible as your local Kohl’s or any other retail store. But out here, they’re definitely the desperate place to be, which is unfortunate.On top of that, every time I come to donate, the people complain. They don’t want the clothes if they have too much of a particular category; they don’t want loose toys (in AZ, they have a whole kids section with loose toys that the kids can choose and bag and they charge by the bag); they don’t want books in boxes because it’s heavy, but they don’t want them in bags either. There’s usually no one there to help you whenever I go, and if there is, they discourage most of the things you’re trying to donate to make their job easier. But, that’s taking away the opportunity for the store to make more money so they can better fund community outreach, employees, and the business as a whole.It’s honestly ridiculous.
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May 2023 by Clayton Boyd
Place should stay open as advertised. Got there with a donation 5 min before closing and they claimed they were closed. I showed them my phone time and they said their 'timeclock' already showed time as 5 min later. Their mechanical issues shocks not be passed on to customers or donors. Won't be back.
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April 2023 by Charles R.
I have shopped GW for many years. Since two new workers came into the picture, the place has gone beyond shady. They ring up friends at reduced prices and charge other customers the difference. There is no consistency here and a very heavy level of racism. I am done with this store as they dont even go by their pricing signage!
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September 2022 by Caleb Dison
Probably the worst one I've ever been in. It was a clean store but very unorganized. It was 99% clothes and nothing was in Size or Gender order. It was just everywhere. If you have hours to sift through the whole store you might find some things but I do not have that patience.
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June 2022 by angie yates
Some nice items mostly clothes. Some staff talk very loudly and rudely about customers as they go through the store. Not sure this will be tolerated in an actual retail store.
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May 2022 by Maritez Rodriguez
Very unprofessional. Went in to buy a few items.#1 Nothing is marked, not for women's, men's, children etc.. #2 The whole 45 minutes no one said we're only taking cash until I get up to the counter. Credit cards were not being accepted for 15-20 minutes, meanwhile 25 minutes later still wasn't working. Doesn't accept $50s or $100 bills when paying by cash customers very upset. Oh and doesn't accept Goodwill gift certificates. Crazy right? They don't accept their own certificates. Will not be going back!
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April 2022 by judy young
I was not the only person offended that the workers in the receiving area would not come out and help with the Box and one worker came out and was very unhappy and complained because 1 lady had set some bags outside the door.
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March 2022 by J Brown
Very clean and employee's were very helpful.
