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December 2023 by Marilyn Burns
I took my vehicle for repairs and they did an awesome job! I was well informed from start to finish.
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December 2023 by Crystal McCuin
I loved the professionalism of the employees, they kept me informed on everything. When I saw my car I was so impressed on how it looked. So I want to thank y'all for your great work and I most definitely will refer others to your business! Keep up the good work!
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December 2023 by Mark Johnson
Customer service is outstanding very friendly. Informative can't wait to pick up my vehicle to see how good of a job they've doneUpdate** great job, can't tell there was ever any damage
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October 2023 by shelby Taylor
Wonderful team, keep me updated with all repairs and through the process with texts, calls, and app information. 100% would recommend!
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October 2023 by Mariah Murphy
Did an amazing job with my car! ?? Got it back within the week and looks like it was fresh off the press. Definitely will return if I get into another fender bender.Services: Painting
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October 2023 by Sherri Barfield-bersonda
Gerber Collision and Glass is the best garage I've ever been to. The staff is friendly and professional. Having a car accident is never pleasant but their speedy repair made the ending pleasant. I recommend them to anyone needing a car ? repair. A 10 is my rating for Gerber Collision and Glass.Service: Painting
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October 2023 by Lakenya Bowden
Gerber did an excellent job. They definitely kept me upto date with my vehicle repairs. I highly recommend them.
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October 2023 by Joseph 340
My experience with Gerber Collision & Glass repair on Bragg Blvd, Fayetteville was nothing short of exceptional. From the moment I walked through their doors, I was greeted with professionalism and a genuine commitment to customer satisfaction.The quality of their work is evident in every detail of the repair. The precision with which they handled my vehicle showed their high level of expertise and dedication to their craft. They went above and beyond to ensure that my car was returned to me in better condition than it was before the accident.What stood out the most was their excellent communication throughout the process. They kept me updated on the progress of the repair and were always available to answer any questions I had. This level of transparency gave me peace of mind and made the entire process stress-free.In conclusion, my satisfaction with Gerber Collision & Glass repair on Bragg Blvd, Fayetteville is a testament to their high-quality work, excellent customer service, and commitment to ensuring customer satisfaction. I would highly recommend their services to anyone in need of vehicle repairs.Service: Painting
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October 2023 by Kelvin R
They were great in all aspects of the job. I truly recommend everyone to get their car done at Gerber and Collision! They would work with you, friendly and compassionate about their work!!!Services: Painting
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August 2023 by Elena Del Castillo
The employees are amazing and do great work. I highly recommend, just wish they would have kept their word on me earning $25 for doing their surveys
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July 2023 by Nico Laiuppa
Vehicle is “fixed” in a timely manner. However, panels replaced began to start falling off, adhesive was peeling and running boards with new lights, We’re not LEDs to match the other side and old ones instead were halogen. mirror on the side that was hit still has scratch marks on its side. Lady at the front desk with the self inflicted cut marks on the left forearm was rude and had an attitude. I was told they couldn’t get my color aftermarket wheels in stock to fix so they would order all four wheels that were aftermarket as replacements in black instead of original color. Only to find out after Check was cut that they can’t order aftermarket wheels and we have to stock. Now currently waiting on a refund for parts and services that were not done correctly to my vehicle as well as another time for them to fix the problems they did not solve. In addition never looked into the awful sounds my vehicle still makes after the accident and never tried to fix.Only reason for two stars, the two gentlemen I worked with were nice and tried to help however one would not communicate with the other about what was going on and I would have to fill them in every or every other time..
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July 2023 by Ericka Maurici
I took my daughters car to get repaired. From the front desk, adjuster, the manager and Mike who fixed the car did an extraordinary job.I want to Thank you for taking care of her car like you said you would. ?% recommend this location for any repair needsServices: Painting
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June 2023 by Joshua Javens
Took my 21 rogue there Monday. And they kept in contact and had it done in 2 days. Definitely highly recommendVery friendly staff. Very clean facilities. And very helpful people! Abigail at the front desk. Is prob the best customer service person I have ever dealt with. Thank youService: Body & Trim
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June 2023 by Wanda Davis
I was in an auto accident and Gerber did the repo. My car looks like new. It was the only place that gave me an appointment for the next day and my car was ready a week early. This is the best place. They keep you informed every step of the way. Jay is the bestServices: Painting
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May 2023 by matthew silveira
I give this facility 0 stars, I dropped my truck off 3 weeks ago, a week later I dropped off the first check from the insurance company and was told my vehicle was in the disassembly process when I could clearly see it in the side lot untouched. A week later I called for a status update at 930 am and was told let me check and I will call you back. At 1:30 I called back and was informed my vehicle had been transferred to someone new and he was finishing my supplement and he would call me back within the hour. At 4 pm I called again and was finally given an update on my vehicle and was told it would be completed by today. I left work early today and arrived to pick up up my vehicle. It was not until then that I was informed that parts were on back order and my vehicle is not ready. I was then told that it is not their fault and it was my insurance companys fault even though I was told by them it would be complete. The entire staff is rude, did not verify they have the correct information and does not care about customer service, if I had known that It would be this horrible of an experience I would have went with another shop. The only reason Ipicked tis particular shop is because they told me they could start on my vehicle 3 weeks ago. My rental vehicle is due back in a week and I have no estimate of when my vehicle will be ready. Through my years in the customer service industry, it is imperitive to keep your customer informed and they clearly don't do that. When I showed up today, they guninformed me that they have not even begun to put me vehicle together . If the hood is off my vehicle and it rains this can cause more Damage that I really don't want to deal with as they have moved my vehicle back outside.Service: Body & Trim
