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June 2023 by Sarai B.
I have an report to make. As i was going in a was dying of thirst and i went to the water fountains, As i drank the water i spit it out as my face was disgusted. The water was very warm and wasn't even running well, The water was pouring a little by little. Please fix this...
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June 2023 by Steve V.
I am extremely unhappy with this Home Depot. This is the second time I have placed an online order with this store, have it completed online and my credit card charged, only to find out days later they can't fill the order. This last time was within the last week. Ordered a riding lawnmower online, the store showed 3 mowers in stock and available. Also ordered a rear bagger for the mower. Both to be delivered to my home. Bagger was coming via ups from out of town. At 8:30 pm the night before the mower was to be delivered I received a voice mail message from Home Depot that the mowers in stock were actually returns that didn't work and they were cancelling the order. I had to call customers service since the bagger had already been shipped to try and get that stopped. Too late, I would have to handle to have the local store come out to pick that up after delivery. I asked when they would have the mower in stock, didn't know and to get one it would have to be approved by the store manager and would be an extra charge for a special order. Terrible!!!!! Well, found almost the identical mower at Lowe's, same mower made by same manufacturer under different names. Two in stock and they will deliver in two days. Why does Lowe's have 4 stores to Home Depot's one in Cumberland County? Isn't the fact that there are over 330,000 people here warrant at least one more store in the Hope Mills area. Home Depot use to way ahead of Lowes, that certainly not the case anymore. Maybe Target will get around to opening another store also. Their parking lot is terrible.
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May 2023 by Keyette W.
We purchased several appliances and a Cub Cadet riding mower from Home Depot online. All three items were defective. I'm not sure if the items were refurbished and sold as new. The Cub Cadet is under warranty and we were informed by Cub Cadet that we had to transport the mower to and from another city for the authorized manufacturer at our expense to be repaired. Spend your money elsewhere.
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May 2023 by Scott M.
This is the absolute worst store to order from online. If you need delivery seek a different path. I cannot recommend that any more! I ordered a patio door that sat in the store for three weeks after they failed to deliver it, and failed to reschedule until I called. I called to have it rescheduled, got it rescheduled for delivery, and then they failed to deliver it once again. Then they wanted to reschedule the delivery for a third time, and I decided to seek a different path. Save yourself the drama and go somewhere else. I could not be any more irritated.
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April 2023 by Rashad M.
Very unprofessional and TERRIBLE customer service. I took off work expecting an appliance delivery. Delivery never came so I'm going back and forth with the female rep over the phone just to be told "Looks like they called the wrong number on file." Apparently their way of holding themselves accountable is to inconvenience the customer more because now I have to take off another day for their miscommunication. Do yourselves a favor and conduct business with a more professional store. It'll save you a headache, and PTO.
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January 2023 by Isis B.
Damn the cashiers, this white older woman in particular, I didn't get her name but they need to calm down. Rude as hell.
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December 2022 by Jo N.
Love everything about this Location, EXCEPT......THE LADIES AT THE RETURN COUNTER. Over half of them always have an attitude, are engaged in private conversations (regardless of the customers waiting), and just overall seem to not want to do the working/customer service part of their job (which is their only job) lol.
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July 2022 by Amy J.
Don in appliances was amazing today. We moved from Minnesota to the area and needed a Fridge and washer and dryer. Luckily Don was the one available to help us and he is VERY knowledgeable. I was going back and forth to a few stackable washer and dryers and he knew EVERYTHING I had questions for without even looking at the info sheet! I had 2 narrowed down and we'd be at one and he'd be telling me how this one was different etc. he was so polite, so knowledgeable and friendly. He got our fridge, washer and dryer ordered and it would be delivered in 12 days which we thought was great. EVERYONE of my questions I had asked he knew right away. Even gave us a few tips. Would HIGHLY recommend Don in the appliance area. We will be back if we ever need more house appliances. Also, got a great deal on all of our pieces!
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April 2022 by Tony D.
My wife and I ordered a new island for our kitchen. The island was delivered to our home and after opening the packages we found that the granite top was broken in half. As you can imagine we were extremely frustrated but confident that Home Depot would resolve the problem for us. I called and spoke with one of their contact specialist who informed that she would need to contact the vendor. After about a 5 minute wait I was informed that she wasn't able to reach the vendor but she was able to leave a voicemail and we should hear from the vendor in about 24 hours, which seemed reasonable. Well after almost 48 hours passed without any contact from Home Depot or the vendor I decided to reach out again to Home Depot. Again I was told by the contact specialist that she would need to contact the vendor and was placed on hold. After a few minutes she returned to the phone and I was given the same story of her not being able to reach the vendor. At that point I was given an option of having the island picked up within 5 business days and receive a refund but in order to receive a replacement island we would need to place a new order and pay for it out of pocket. Needless to say I'm beyond frustrated with the lack of customer service that we have received up until this point. My wife and I spent our hard earned money only to receive a damaged product and be told that if we want this problem resolved quickly, just place and pay for another order.
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October 2020 by Brittany Tanner
one of your awesome employees made my day after having a rough one he made it so much better he ran out his way to give my boys and build your own kits! I wish i would have got his name he was amazing! thank you it meant more than he knew
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September 2020 by Maurita Strong Faith Scott-boone
This is the worst store I ever went to in my life. I ordered a washer and dryer over a month ago and got cancelled on three times before they finally got it to me, at this time I was about to move so they couldn't install it. I was told when I moved to call and since I paid for installation they would come and hook it up at my new place apparently that was a lie now I have new appliances that I cant install myself and don't know how to. they manager at the store said he doesn
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September 2020 by rene cuatt
If you want the project installed by a leading company home depot's the way to go they will work with you and many ways and help you save money and time
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September 2020 by Mayra R.
I have always shopped at Home Depot, but this will be my last. They have not delivered my washer for about a month because the werehouse they use is the most incompetent business I've ever seen. It's been 5 times that they Gail to deliver because either the driver is sick or just didn't have the time too. At this point I'm just getting my money back and taking my business elsewhere. Home Depot really needs to make sure that what ever third party they are using for delivery is at least decent.
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August 2020 by Tj C.
Store was clean and very bright . Not many plants left and no outside furniture either. Walked around for a bit and no one said hi or if we needed help, passed several employees. Don't normally come here at all but figured we were in the area .
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July 2020 by Brianna Faith M.
I'm usually a Lowe's customer but we went to Home Depot today because they had a better deal on a sawhorse pair that we needed. They only had 2 left that were both scratched up on top and we asked for a discount, they ended up giving us 50% off of them! The ladies at the register were so kind and nice to talk to, I know we got the best deal possible on our items and I'm so happy to be a customer of this store now. We came here a while ago for window blinds and had another amazing experience getting them custom cut. The employees here are awesome. I absolutely love this Home Depot.