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August 2023 by Greysi Williamson
I went in today 8-3-2023 we were school shopping for shoes. Upon entering the store no one greets you. There’s a whole bunch of workers at the cash register talking about personal business they have going on among them of scheduling who such & such doesn’t go in to work who cares. I needed assistance with shoes sizing I didn’t get help until I went up there asked for some. Mind you there’s a bunch of people there. Cameras should be pulled up and new hiring. Added my receipt as proof. Only bought one pair of shoes I should’ve left them but didn’t. Either way won’t go bck into that store again will shop at the other journeys that also include kids sizes.
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July 2023 by C R
I went in today to buy my son shoes. At check out the system was glitching and denying my card. I was charged twice but on Journeys side it didn’t show that I paid. I paid $150 and walked out empty handed. BUT they got all the managers on it, they called customer service, and dug deep to solve the problem. Those managers are bomb! They handled it and called me afterwards. It was very confusing but they handled it well. Thank y’all so much! We will definitely be back to buy shoes. Fingers crossed it doesn’t act up for me again lol
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January 2023 by Alexandria Carrell
They have the cutest shoes, great prices and kind staff.
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January 2023 by Heather Collins
I just wanted to give credit where credit is due! The manager of this location (inside Cross Creek Mall, Fay NC) is on point! His name is Josh and he is AMAZING! This man ran circles around the other 2 employees in the store! They couldn't come close to keeping up! He remembered sizes for everyone in the showroom and ran to the back and came back with boxes on his head and in both hands! He was amazing and deserves to receive credit for that! This was 3 days before Christmas, the store was slammed and he was just doing everything while the other 2 employees couldn't come close to keeping up with him! Josh deserves to be recognized for his hard work!
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September 2021 by Ebony Parker
Clean and have good customer service
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January 2021 by Ashley Parker
The young lady that helped me today greeted me and my daughter immediately and was friendly and helpful with finding the right sizes and styles for all of my children. We'll be shopping with y'all again!
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November 2020 by Jake Colgan
Great customer service helping us pick out crocs
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July 2019 by Ferina Bass
They have a great variety.
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May 2019 by Cynthia Hodges
Looking for shoes with friend
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February 2019 by Jessica Vanallen
Very friendly
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June 2018 by M. Cuff.
My kids get their shoes here, and they love it, i just wish the employees been more willing to help the costumer.
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June 2018 by Tracy Gray
Love shopping for mu daughter here.
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November 2017 by La'Shauna Jones
Horrible District Manager no organization in the store horrible presentation
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June 2017 by Natalie Bianca Ford
Terrible customer service. They have miscorrect pricing in their shoes and don't honor their own mistakes.
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February 2017 by Natalie Watters
Terrible customer service. They have miscorrect pricing in their shoes and don't honor their own mistakes. I spoke to the manager who was also very rude