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January 2024 by Jordan Pittman
This place is sketchy acting! I had called ahead of time and talk to a representative about rolling over the funds of my IRA from another institution to the credit union. He gave me all the information I needed and made me feel comfortable about the process. Well today I tried to open an account. And when I told the ladies what the representative had said they had no clue what I was talking about. They were doing the whole process of creating my account and talking about my financial information in the open and not behind closed door. They wrote down my information not on the computer but on sticky notes. Then they say they couldn't make my account today on Wednesday and to come back Friday, but they were going to hold on to my information. That's when I decided to cancel everything. And when I asked him to shred my information they said they couldn't shred it they said only the manager could shred papers. And when I asked to take my stuff with me she took a sticky note off saying it was hers and I wasn't really thinking at the time and should have seen what was on a sticky note but I already left and she could deny she had to stick a note now. So I'm going to make sure to get my Identity theft protection activated and never come here again.
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August 2023 by Marsh M.
Bad customer service most of the time in the Fayetteville area leticia mcneill is the bank teller.
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March 2023 by Juliana Acosta
(Translated by Google) Very good work staff, and they have an excellent kindness thank you(Original)Muy bien personal de trabajo, y tienen una excelente amabilidad gracias
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January 2023 by oscar rodriguez
(Translated by Google) Thank you, Miss Vanesa Caballos, for being part of my achievements and for providing this service to our entire community. I invite the entire Latino community to be part of this great lccu institution, everything is easier to achieve with them. Many blessings(Original)Gracias srita.vanesa caballos x ser parte de mis logros x brindar ese servicio para toda nuestra comunidad. Los invito a toda la comunidad latina a ser parte de esta gran institución lccu todo es más sencillo de lograr con ellos .muchas bendiciones
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May 2022 by Madelline Barahona
Amazing, kind and loving people. 10/10
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February 2022 by Nancy Acuna
(Translated by Google) They are very nice professional people. They are always very friendly and take the time to answer all your questions! They educate you and guide you in the best way to manage your finances!(Original)They are very nice professional people. Ellos siempre son muy amables y se toman el tiempo para contestar todas tus dudas!! Te educan y te guían en la mejor forma de manejar tus finanzas.!
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February 2022 by Nancy A. R
(Translated by Google) They are very nice professional people. They are always very friendly and take the time to answer all your questions! They educate you and guide you in the best way to manage your finances.!(Original)They are very nice professional people. Ellos siempre son muy amables y se toman el tiempo para contestar todas tus dudas!! Te educan y te guían en la mejor forma de manejar tus finanzas.!
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October 2021 by Maria Martinez
Very rude people, no one is helpful.
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July 2021 by S Ramirez
(Translated by Google) It has been the worst finance company I have ever owned. Not only did they not help my husband and me, but they also made it very difficult for us. It would have been better if they had told us from the beginning to go elsewhere. Gina Castillo is the worst manager I have ever met. She passed my credit 2 times without my authorization. It seems that he does not remember, but I asked him a question about what we needed to apply for a mortgage and to get out of me, as he always did, he ran my credit without my authorization, but I realized and told him that this is not done. Two years watching her for a mortgage, when all she had to say was that since I have social security, I needed to have better credit. I didn't ask him to help me improve it, ever! Now my husband, who is Mexican, needed other things. They never told us that. They removed the 2 inquiries that she made of my credit by the management, but the damage was already done 2 years ago that we began to see her. They believe that one has to humiliate oneself to receive their services, ha! If later people live and much better. Thank God we already applied in another bank, with my husband's ITIN and my social security number and everything is going smoothly. This is only 1/4 of my experience with these people.(Original)Ha sido la peor compañía financiera que he tenido. No solo no nos ayudaron a mi esposo y a mí, sino que también nos la hicieron muy difícil. Hubiera sido mejor que desde un principio nos hubieran dicho que fuéramos a otro lado. Gina Castillo es la peor gerente que he conocido. Ella pasó mi crédito 2 veces sin mi autorización. Parece que no se acuerda, pero le hice una pregunta sobre lo que necesitábamos para aplicar para una hipoteca y para salir de mí, como siempre hizo, corrió mi crédito sin mi autorización, pero me dí cuenta y le dije que eso no se hace. Dos años viéndola para una hipoteca, cuando todo lo que tenía que decir era que, como yo tengo seguro social, necesitaba tener mejor crédito. Yo no le pedí que me ayudara para mejorarlo, nunca! Ahora mi esposo que es mexicano, necesitaba otras cosas. Nunca nos dijeron eso. Removieron los 2 inquiries que ella hizo de mi crédito por parte de la gerencia, pero el daño ya estaba hecho desde hace 2 años que comenzamos a verla. Se creen que uno se tiene que humillar para recibir sus servicios, ja! Si más adelante vive gente y mucho mejores. Gracias a Dios ya pusimos aplicación en otro banco, con el ITIN de mi esposo y mi seguro social y todo va viento en popa. Esto es solo 1/4 parte de mi experiencia con esta gente.
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January 2021 by Ause Hernandez
(Translated by Google) very good attention.(Original)muy buena atencion.
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October 2020 by Yenis Rodriguez
Very slow.. they take forever to help you out. Son tan lentos para atenderte
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May 2020 by abel cruz
(Translated by Google) The only place that trusted us treat you like family .. the leadership of Gina castillo is amazing ... thanks for supporting our community miss castillo of the best managers !!! thanks for everything(Original)El único lugar que confió en nosotros te tratan como familia.. el liderazgo de Gina castillo es sorprendente... gracias por apoyar a nuestra comunidad srita castillo de los mejores managers!!!gracias por todo
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February 2020 by ause gomez
(Translated by Google) excellent atention.(Original)muy buena atencion.
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December 2019 by Marcelo LA
(Translated by Google) excellent service, we finance our car with better interest than banks ... Ms. Gina Castilho is very helpful and friendly.(Original)excelente servicio, financiamos nuestro automóvil con mejor interés que los bancos ... La Sra. Gina Castilho es muy servicial y amable.
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November 2019 by Marcelo Araujo
(Translated by Google) excellent service, we finance our car with better interest than banks ... Ms. Gina Castilho is very helpful and friendly.
