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February 2024 by Chantell Bennit
My Son is taking Electrician Apprentice trade at FTCC and was given a list of tools that we needed to purchase. I was so lost walking into Lowes until I walked into Jonathan in the tools department. I explained our needs and without hesitation he was willing to help. He took me through the entire list not only hand picking each and every tool with me but also explaining the benefits of a good warranty as well as helping me save money by explaining that some tools are 2 in 1. He also got us signed up for Mvp and premium status and a great line of credit. The knowledge and passion he had was impeccable and he is the standard of what it means to go above and beyond for the customer. As I have shopped Lowes in the past for other items never ever has anyone ever executed that type of customer service. Without a doubt he should be training others on how to go above and beyond and have integrity while doing it. Not just try to sell the most expensive tool. Again thank you deeply Jonathan and I hope this reaches the higher ups and they celebrate your great work.
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January 2024 by Michael Underwood
Had what I wanted and some low prices. Great place to shop and the staff was a great big help.
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January 2024 by Elizabeth Lopitz
Love the help in the garden department
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January 2024 by Joe Allen
My wife and I went in with measurements looking for a wire shelf. Everything was super easy to find. Found the shelf at the price I would expect for instant gratification, but I knew what I was going to pay. All of the boxes were damaged a little. I picked the one with the least and was still disappointed when I got home and found one of the pieces bent. I was able to save a trip back by hammering the part back to shape I guarantee the rest of the shelving units that I didn't pick are in worse shape than the one I bought. I think the store needs to do a better job of inspecting the products that are on the shelves.
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January 2024 by Mr. Parker
Recently rented a truck from Lowe’s to deliver a kitchen table to my daughter. Yes. Lowes rents trucks. Who knew?! Anyway, there is a required $150 deposit refundable deposit as long as you return it on full and no damage and they don’t charge for miles. Again, who knew. Well my deposit wasn’t returned. But this is not a negative review because things happen. We’re human. I was told it wasn’t processed in error and to come in first thing the next morning and they would straighten everything out. And thats just what happened. Thank you to Ms. Maria in customer service. I received my credit immediately and was able to pick up a few things while I was there. Great job.
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January 2024 by Steel Simmonds
They usually have what you're looking for, just try to find where it's at on your app first due to shortage of employees available to help. But if you pay a head to have a order ready for pickup, it's never actually ready for pickup until you show up and walk around a bunch and get everybody calling each other to find where your order is. So plan enough time if you're picking up a large order to give them a chance to find it all last minute
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January 2024 by Joe St. John
Great customer service from Robbyn at the pro desk, she was helpful and had a great attitude
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December 2023 by Logan Owens
Absolutely incompetent employees.
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December 2023 by Jae Arda
I called ahead to see if there was a truck for rental to which they replied yes. It would have been fantastic if they told me then what would be required to rent the truck.When I arrived said I was here to rent a truck. They then asked me for my license, which was expected, and registration, which okay? Never had that asked for when renting a vehicle. Had to go back out to my car to get my registration. I come back in. Then I'm told that I need my insurance card as well. I come from a state that doesn't require paper proof and digital proof can be used for insurance. I offered to show her this, she says no we need it printed out. Okay. I see a printer directly behind her and I asked her if I can email it to her to print out, to which the supervisor states "the printer doesn't have email abilities." Okay, but it's connected to the computer that's right in front of you that is connected to the internet, yeah? The supervisor again states "we can't do that. we need to have a paper copy. You can go to the UPS store and get it printed out."Terrible customer service and quite frankly a lack of critical thinking skills that you're losing business over printing one piece of paper. I later went to the Home Depot on skibo and all they needed was for me to show them my insurance on my insurance app on my phone and give them my driver's license. A much better experience.
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December 2023 by Anton Abendschein
Excellent
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December 2023 by Ken Triplett
Have a $50.00 gift card. For some reason it would not work. The lady working help said I must call the number on the card. I called the number on the card. It connected me to a computer which was no help. Not happy with Lowes customer service, again.
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December 2023 by Savannah Briskey
I purchased 4 boxes of special returned flooring that just happened to be what I was a box and a half short on, Laura managed to avoid me having to drive all the way to Rockingham. She discounted them 10% off and I ended up purchasing the 2 additional boxes to have spares for any future touch up areas. When I was checking out, I was slightly questioning the side drill bit I was going to purchase, and Marquis came over straight away and made sure I had the correct size. When I was trying to check out, the discount wasn’t clearing at self checkout so Keisha contacted the manager and had my discount cleared and had me out the door in less than 5 minutes with all of that. They are all great associates and definitely deserve more for the service they provided me! Thank you guys.
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December 2023 by China Harris-McIntyre
Usually can ALWAYS find what I need.Not this time.
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December 2023 by Tina Knowles
First time ever. You did not have what I needed. I tried.
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December 2023 by Junior Carmona
Klein tools .
