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March 2024 by SADE
This place sucks if I could give this place zero stars I would. They talk you into getting a membership $75 for a massage once a month. The problem is they never have any appointments and for some reason every time I finally do get an appointment booked, it gets cancelled last minute. For the most part I always let it go but this most recent appointment I was looking forward to. I’m a new mom and it’s hard for me to get time away from the baby for self care. I knew this particular day that I was going to be free so I decided to book this appointment way in advance. I kid you not the same day of my appointment just a couple of hour before they call me and cancel my appointment. I was so hurt because I really needed this time for my mental health and there was nothing they could do to make up for it. I’ve had my membership for 5 months and only been able to use 1 massage because they have either been cancelled or no appointments available. Also I’m never able to speak to a manager. This place is not worth the membership.
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March 2024 by Schliemann Duran Erica
The place looks pristine in the outside, the rooms don’t. The feeling of being in an outdated place. They take you to the relaxing room- which is dark on purpose, but there’s nothing you can do in the dark, so waiting there for 20’ is lame. When the practitioner arrived, they took me to the room and started working. The technic was overall good. Can’t tell who they were. The bed was warm, but there are no signs of how often they change the sheets or pillows, which looked suspicious to me. And since you can choose your level of clothing, who knows what happened before?!The practitioner was so in a hurry to dispatch me that I was never offered ‘the so important for staying hydrated water’ after the therapy.I have never been to this place before, or company. I’m glad no one offered me the membership. Another thing I’m glad about: not applying any enhancements to my treatment.Nothing is truly wrong, but it isn’t the best place to go either.
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March 2024 by Suly G
PROSMy husband booked a facial and a massage for me VDay and it was so well needed. When I walked in, I was greeted by Jenna. She was so sweet and very helpful.Facial- My facial was done by Nichole and I very much enjoyed her. She was very informative when answering my questions. My skin was glowing when I walked out that room.Massage- I LOVE LOVE LOVE Lacentia!!!! She was amazing. She found all the stress knot and got rid of them just like that but yet was so gentle. Lacentia knows what she is doing and highly recommend her. I wish I could put her in my pocket and take her everywhere with me.CONSThe front desk manager was rude and unprofessional. I received a phone call from my grandma during my facial so I decided to call her back after my facial. While I was waiting for my massage I called my grandma. Ms. Terry brings a client back to the "waiting lounge" and tells me I am not allowed to be on the phone because of previous complaints but if I'd like I can go to main lobby, which is out front. I tell my grandma " Hey I can't be on the phone" and tell Terry that it is ok I will just call her later. I get my masssage, which again was amazing, BIG SHOUT OUT TO LACENTIA. I go to the front to checkout ( I had already paid but Jenna wanted to tell me about the membership program.) We sit down and she's going through the froms and explaining everything to me. We then walk up to the counter so Jenna can finish signing me up for the program. We get to laughing about an old military ID (nothing serious). Ms. Terry turns to us and says can you keep it down I am with a customer. We were all talking the same. No one was being loud, I mean we are in a massage parlor, we have more sense than that. So at this point I am whispering to Jenna. I finally finish my signing up and this manager turns to HER customer and says " I'm sorry Ms. dontknowhername, next time you come in it'll be quieter. So I walked out because I just had my stress knots worked out and she was working them back in. I went back after a few minutes to get a manager name and a phone number. Jenna informed me that Ashley was the manager and I would have to call her. I am literally WHISPERING and asking Jenna for a higher up manager name and phone. I was talking low because one , Ms. Terry still a had the customer ( who not one time complained about noise or not being able to hear) and two I had no intentions of having a conversation anymore, I simply wanted a name and number so I could cancel my membership I JUST SIGNED UP FOR!! While Jenna was giving me Ashley's name , Terry from where she was at was trying to tell Jenna that she was wrong and that was not her (terry) last name. Well Jenna was not giving me Terry last name, she was giving me the first initial of Ashley last name because she did not how to spell it. I respectfully told Terry " I am not talking to you or about you so please just deal with the customer in front of you and I will get the information I need from Jenna. She then told another employee to give me Ashley number because I had a right to complain. All I wanted to do was call and get my account canceled. I mean her customer had to ask her to finish with her first before engaging with me, which I had no intentions of talking to this woman after the comment she made and just her demeanor with her employees was terrible. She seemed pretty nice to her other customers but i don't know maybe she didn't like my shirt or something.GREAT facility! AMAZING services by the techs!!! POOR customer service from management tho!Can we get Lacentia to the Ramsey location like ummm i dont know, maybe once a month for me!!!I will be going back to see her tho but I will be definitely be calling to make sure Terry lady is NOT there when I go. This is NOT a bad company just a terrible location. That lady really gives me anxiety lol. There is a Ramsey location that many people seem to like better for the same reason as I so maybe I will give them a try. Jenna and tabitha are definitely t
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January 2024 by The “SK” Samster
Went to this one and everything about it was horrible. The services provided, the staff, everything. For those of you who came here and had a bad first experience, it is not a bad company I promise. I switched to the Massage Envy on Ramsay Street and it is a complete 180 from the one on Skibo. The staff is very professional and people know what they're doing. I would not recommend this specific location. At least from my experience.
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January 2024 by Ezekiel Goodfellow
I’m not going to vent, I’m not going to rant.Do not go to this establishment. The knots in your muscles are a sweet price to pay for having never experienced visiting Massage Envy. You’ve been warned.
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December 2023 by Julia Hayden
My spouse and I thought a couple's message would be wonderful to share our limited together time. Unfortunately, since we signed up 5 months ago, we've not received our couples message due to cancellations or rescheduling by Message Envy. It has been a disappointing experience thus far.
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December 2023 by kimberly daugherty
Super friendly fast service. Didn’t know I needed the massage as badly as I did. Very comfortable. Ordered 6 months subscription for myself.
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November 2023 by Toni Thomas
Nita is the best! Everyone was so friendly and welcoming.
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November 2023 by C J-Dixon
Visited the Skibo location on Saturday 11/4 as an early birthday gift from my husband. The receptionist Chelsea was super friendly and customer service oriented!(she’s the only reason I gave 2stars.) The “therapist” they booked me with was Raven and based on the experience I had it is very apparent why she was the only available person on a Saturday afternoon. She lacked any customer service skills or ability to build rapport, my 6 year old grandson could’ve given a better massage than what I got from this place. This is the first FULL BODY massage I’ve ever gotten where I started and ended on my stomach and was never asked to turn over on my back. The assistant Mgr was nice enough to return my call, to let me know that is not on point for their brand and they would address this with the “therapist”. They gave a few suggestions on other therapists they have they would offer a better experience but I don’t think I’m willing to spend anymore of my hard earned money to risk trying them out. If you book here with “Raven” book at your own risk!!! She is NOT GOOD!!
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November 2023 by Martin C
This is my 1st time getting a facial here . Emma was a great esthetician and she was very informative and knowledgeable on skin care and she made sure I was very well taken care of and comfortable during my session !
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August 2023 by Kristen Chason
I went to Massage Envy on July 31, 2023. I LOVED IT! Victoria did an amazing job.I definitely recommend coming here to relax and relieving stress. This was my first time ever getting a massage, and Victoria made my first experience enjoyable. I can't wait to come back again for my next appointment!
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July 2023 by Burrell Clark
Had a full body massage today with my masseuse Evenny. Whom was very good with them hands. She was also very polite and always had a smile on her face. When the session was over, the pain in my right shoulder had lessened. An the tension that I had on the back of my head was gone. When I arrived home there was some slight discomfort, that had started in my left shoulder. It has been awhile since I have had a message. I'm going to soak in some Epsom Salt Water tonight which was recommended. An setup another appointment later to take care of that left shoulder pain. That seemed to have popped up out of nowhere. Just another reason for me to go back. Thank You ME.
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June 2023 by Camille Kelly
I was looking forward to my massage. I had recently been in a lot of pain and I’ve gone to several Massage Envy’s in different cities as I am in the Military. They are always so kind and helpful. I thought surely this would be the same. I made my appointment but soon after I realize I needed to reschedule. I called no later than 30 minutes after, I left a message. I did not receive a call back. I called the next day a couple times. I finally got someone on the phone. I asked to reschedule. I explained that I had called several times before. the lady was so rude. She said that she was the manager. She said that she would still charge my card. I told her that she should not charge my card because I called right away and I wanted to reschedule but couldn’t reach anyone, she told me that she was gonna charge my card anyway! She was extremely rude, in an Attempt to get me off the phone she kept repeating” is there anything else I can help you with with a smug tone”. I’ve never been treated like this at any other Massage Envy they normally have the most amazing customer service! ..I never leave reviews but I definitely had to let people know this is not the place to go for the Zin or Peace.
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April 2023 by Bridgett Butler
Beautiful inside.But the worst service I ever had.. I went in happy I was gonna get pampered. But came out in tear. Not happy at all.
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March 2023 by Alyssa Martin
They are pricey. Everytime I go, I feel rushed. It seems like they take more pride in finishing quickly than they do their services. They often leave spots of hair, and when you ask for things they seem to have many rules and increased costs. However, the customer service is good and it’s usually pretty easy to schedule same day appointments.
