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November 2023 by Aaron Stedman
This was definitely one of my better experiences. Warren on Skybo was hands-down the best sales representative that I’ve ever had in my life will definitely recommend any customer in the future to Warren that guy was a champ
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November 2023 by Trece Day (MissTeeDee)
I have nothing but good things to say about this location and the employees. I am a disabled veteran, and I was in need of a new mattress. I was helped by Deanna. She was very understanding to my needs and price range. She showed me different brands and styles of mattresses and even had me to try out a few. Warren was very helpful as well and showed Deanna some other brands that I may be interested in. I did end up going with a good brand, at a great price. If you are in need of a good mattress and outstanding customer service, go to Mattress Firm. I guarantee you will leave there with a smile. I highly recommend this business and will do business again in the future.
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October 2023 by Lenise Rodriguez
I thoroughly enjoyed my experience at this Mattress Firm. From start to finish Warren was very professional and knowledgeable on everything mattress related. I was giving great information to make an informed decision. He never made me feel pressured to make a purchase. I look forward to sleeping on my new mattress!!
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October 2023 by Jeff Fahn
So… we got a mattress from here. We already knew what we wanted so it was a quick and easy purchase. We got a $300 credit due to buying a specific mattress. Decided to get a pillow and mattress cover, mattress cover is highly recommended because if you get ANY stain on the mattress the whole warranty is voided.Got the mattress delivered, just waiting on the cover….. it’s been 3 months. I can see on tracking that it’s stuck in kernersville. I call FedEx to see what’s up? “Call mattress firm” so I call them and get told they’d submit a ticket for it. I’ve had my wife or myself call and “submit a ticket” 4 times now. Including me going in person to see what’s going on.All I want is to get the damn mattress cover so I can protect my purchase. Don’t promise things to people you can’t fulfill.Not to mention that “buying” a mattress here is literally opening a credit card. Predatory practices.
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October 2023 by Sea Lane Crafts - Karen
Great service. Greg went above & beyond to keep within my price range! He was knowledgeable and friendly, which together just made for a great experience. There was plenty to select from & I know I'm going to love my new mattress, iSeries hybrid. Thanks
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September 2023 by tysheem frazier
Great service very helpful and knowledgeable about the mattresses. As well as they do do price match and offer military discount. However, they only give you the highest discount. As well as they offer children sleep for free where if you purchase a mattress your children ( 1 ) will get a free mattress. Furthermore, I wish they allowed stackable discount could and would make this the number one spot in Fayetteville for mattresses.
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September 2023 by Deb NH
Warren was great in helping us to choose our mattress going through a questionnaire that led us to the one we chose. He was very helpful and attentive while working with us. Would definitely recommend him at Mattress Firm.
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September 2023 by Ron Warren
We were looking to possibly replace our bed to an adjustable frame and mattress. We looked at three models. Deanna was very helpful, informative , and professional, and answered every question. She offered great advice. We decided on a split king. We included some ad-ons and are looking forward to our purchase. A great buying experience!
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September 2023 by Evie Cezar
We came in to browse mattresses and Deanna completed sold us on a new mattress and pillows! She was so kind and found exactly what we were looking for! If you go to the Mattress Firm in Fayetteville definitely ask for her!
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September 2023 by Susan Q.
I'm not sure why picking a mattress seemed like it would be so difficult. I knew we wanted a new one, and with me having put my back into Life..we needed it. We had gone to another store that can remain nameless but rhymes with zooms to blow. It was not only a terrible experience but left me feeling extra unimpressed by the cost of getting a new bed. It should be noted that I also wanted to go from a queen size to a king size, regardless of my last name. I also wanted to get a bed frame and an adjustable base. So, in other words I wanted it all; and that is exactly what I have now. Because I came to Mattress Firm and met Warren. We walked in and were met warmly. I didn't know that sleep expert was a title, but after all the talks with him, I can now say that I am glad we had his insight. He answered a lot of questions, we laid on bed after bed. We clicked on remotes to raise the head or foot or middle portion of the bed. Did you know there are even bed bases that have speakers built into them? There are. We visited and tested out beds twice before making our decision. We went with a split King and did the basic adjustable base. When it came to the actual mattress itself, we chose a Sealy that was a hybrid of memory foam and coils. This was the more cost effective of the ones that we liked best. When you make this purchase, you have the option to sleep on the mattress and trade it out for 4 months if you don't like the one you went with. Delivery and set up was a breeze, the men were very courteous and knowledgeable. Fast forward 29 days. Adjusting to a new mattress is an odd thing. I wasn't sure if it was too firm, I didn't love the gap in the middle of the bed created by the split king option. We went back to see Warren and talked to him about what we were experiencing. He went over some other options with us, and we decided to trade out to a Tempur-pedic instead. This was one that we liked a lot the first time we were testing, but it is the pricier option. It has more support built into it for my back, and the design also makes the split almost non-existent.I can not praise Warren enough. He knew everything that could be known about sleeping habits and what mattress will best help you with issues you may be having. He is super friendly and easy to talk to, and also receptive to my jokes and sometimes horrible puns. He didn't seem annoyed that we came in several times to ask questions and retest. He really made this process not stressful at all. Thank you, Warren and Mattress Firm; here's to a great night's sleep!!
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August 2023 by Shawnesty Hunt
Walked in, told the salesman what I was looking for. He entered various components into the iPad such as what bedroom I was purchasing for, how much I wanted to spend, how often the bed would be slept on. He showed me items within the search history that worked perfectly. I was in and out within 20 minutes. This is my third purchase from Mattress Firm in the past three years and I will return!
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August 2023 by Kevin Highland
Our sales rep took us to exactly what we were looking for and didn’t try to oversell or sell something that we didn’t want. Mercedes was on point and very knowledgeable of the PURPLE mattress and its functionality. Extremely satisfied above and beyond happy with our purchase
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August 2023 by Lenzi jackson
Warren was the best today! We purchased a hybrid Tempur Pedic a year ago and it was a waste of our money. Had the person who sold it to us would’ve took the time and did a sleep study with us like Warren did today we might not of been shopping for another mattress a yr later! Thank you Warren for taking the time to help us get the correct mattress!
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August 2023 by Olivia Ferguson
Customer service was great. And left with a super comfy pillow, not sure of the gentleman that helped us but really knowledgeable. Will be back when I need to buy a mattress.
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August 2023 by melissa cocoba
Probably the best mattress shopping experience we’ve ever had tbh. We had help from Warren, who was super nice, real, and informative and helped us pick the perfect mattress at a price that worked best for mine and my husband’s budget. Big shoutout to Warren! Thank you for all your help!
