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December 2023 by Nick Leyhew
“T” is the first person I spoke to in the shop when I was in need of my tires being replaced. He was super nice. Super helpful and really broke things down for me to understand and the manager Matt was such an amazing help. They definitely know their stuff. I’ll be coming here from now on!
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December 2023 by Tony
Slowest oil change service ever. I've been here for 115 minutes (not 1 hour and 15 minutes... literally 115 minutes) and still not done. Just a simple oil and filter change. It sat in the bay for 40 minutes before it was lifted, Sat for another 20 minutes before they started draining it. No sense of urgency to get anything done. Don't come here unless you have an entire afternoon to burn. All done. 2 hours.
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December 2023 by Kimberly Winston
Friendly and professional service from start to finish! They fixed things on my car, the dealership overlooked and broke. They didn't try to upsale unneeded services. The staff were all friendly and professional, they walked around smiling. I will only take my car to them for service moving forward. Terrell and the team took great care of my car. Thank you all so much!
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December 2023 by Idalia Rodriguez
Service member Terrell was helpful and honest. Other places will charge you even if you do not have any deficiencies in your vehicle, this place told me exactly what my vehicle needs, so I can plan for the next service. Recommended 100%.
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December 2023 by Delia Salazar
Everyone was so friendly. The front desk clerk T was up front and honest about pricing. Turns out I don’t need new brakes whatsoever! They let me know my brake are like new . What I heard was brake dust. The honesty was so refreshing.
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December 2023 by Charlene Board
This morning I scheduled an appointment to get new tires on my vehicle so after work I went to drop my vehicle off so it would already be there at 8 AM for my scheduled appointment time. I arrived 30 minutes before they closed and they offered to stay late and do my tires at that time. I just want to thank the manager and technician that stayed till 7:30 PM to service me. Not only did I put in the wrong information-size tires for my vehicle so the manager had to call me so that I could come and pick out a new set of tires but he gave me comfort in taking time to find me a good set of tires in the same price range.Excellent Customer Service, I would recommend them time and time again.Thank you,Charlene
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December 2023 by Heather W.
Don't come here! I thought it would be convenient to sit and work. I got a lot of work done before my computer died. I was promised 30 minutes and it is going on 3 hours. The world is short staffed, but they could've told me. I'll stick with the local shop I adore and trust. I should've known! Also lots of upselling!
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November 2023 by Sony J.
I wanted to like this place since it's a few minutes from my house and it's new. In my experience, the service at the establishment could be better. The check-in process took about 8 minutes, but there were some hiccups with the front desk repeatedly asking for my license plate number and encountering computer issues, which seemed to cause frustration. When I brought in my car for a tire rotation, I was informed that the tire tread were lower than usual and they couldn't service me. Ok, cool no problem. My disappointment was that I was not offered options or tire packages there. The checkout process was quick and they returned my car promptly. Overall, an okay experience, but improvements in communication and tire service presentation could definitely enhance customer satisfaction. I left to Discount Tire where they price matched and gave me a military discount.
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November 2023 by Yolantha Harrison-Pace
They did not jerk me over. They told me up front that they do not to coils or PCV work and referred me to mechanics that did.
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October 2023 by Natasha Wilkins
The service I received was top quality. Very friendly staff, very knowledgeable, and receiving great customer service was wonderful. The manager Gene took great care of us. Will definitely recommend.With how horrible customer service can be at any type of business in today society, it was a delight to go into Mavis and customer service was above and beyond.Thank you again.
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September 2023 by Candace McCall
Came for an oil change and they didn't have the filter for my car in stock. They ordered it from AutoZone and it arrived in 15 minutes. Guy at the front desk is very pleasant and helpful!
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September 2023 by Joyce Carter
Good morning, this is a 2 part review.I took my bmw in for a routine oil change on 3Aug23, after waiting for 30m I was told they couldn't change it bc my previous service provider stripped the screw and the mechanic couldn't get it off. The Mgr told me to take it to them asap or bmw asap. I said I didn't have anymore time that mornin because I had to get to work. He said don't tell them we touched your car. So I asked why? I asked for my keys and went to work. Later on that day I wanted to get something to eat, but my spirit said don't leave work. Around 630p my yard man came inside my salon an said you have oil leaking all out your car!They messed my car up!!! I had to call them and ask for a tow trk to get it back to their establishment.Mvg fwd they were extremely rude!!!Part2: I called headqtrs & made a formal complaint..they handled the situation well! Got me a rental and paid bmw apx$4,000 in damages! Headqtrs were very nice and respectful to my needs! It took 2 weeks to get it fixed, but they did fix it!
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September 2023 by Tre Dean
This was the best experience I have ever had with someone working on my car. They were fast and they are inexpensive. Great pricing!!
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September 2023 by Sontee Dean
Best customer service I have ever received when getting work done on my car. The staff was super friendly and helpful along with great prices and deals. 10/10 highly recommend!
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September 2023 by Latonia Parks
Dropped by to see if we could get an oil change without an appointment. They were able to fit us in, and we were still out in less than 30 mins! They are extremely efficient and we will definitely be returning...with ALL of our vehicles.
