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January 2024 by Gary Rodis
This review is relating to one of our service experiences at Mercedes Benz of Fayetteville. Our purchase of a new Mercedes vehicle earlier was exemplary, however when we brought one of our older Mercedes vehicles to their Service Department for a rough idling issue, the Service Department diagnosed the issue as a few supercharger vacuum lines and some gasket replacement quoting a $1,600.00 repair cost. We approved the work to be done and several days later picked our vehicle up. Upon leaving the dealership, the vehicle was indicating the same rough idling while stopped at lights. We immediately returned the vehicle to the dealership to relay our findings. The dealership indicated they wanted the vehicle a few days to figure out what was going on. After several part changes that didn’t change the outcome, the service department indicated they couldn’t figure out what was causing the rough idling and suggested we let them get the engineers involved at a substantial additional cost. We declined due to the age and miles on the vehicle and returned home with our vehicle and no solution. We feel that since they diagnosed the issue as knowing how repair the vehicle and they being the dealership with the expertise, we should not have had to pay for a repair we never received after receiving their diagnostic recommendation. We will not be bringing any of our cars to their service department again. On a positive note, I will add that the service departments staff including adviser and mechanic were always courteous and professional. We just don’t have confidence in their abilities.
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January 2024 by Jasmine Edden
The team always has always been professional and helpful. I really loved that this visit didn't have a laundry list of recommendations actions $$$$. They have always been accommodating from the purchase of my car to now.
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January 2024 by Pat Ricotta
3 cheers for all the folks at Mercedes of Fayetteville. It is a true pleasure working with the staff here. They are always professional and take their time to help you. I would recommend them without hesitation. A special thanks to salesman Robert Lee, managers Julie and Erin, and GM Greg Dudak. Thank you again!
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January 2024 by Tehesia Maultsby
First of ALL I want to send A HUGE THANK YOU TO salesman Courtney, you are the BEST!I'm so disappointed with the GM Erin and whoever else is involved. I brought a used BMW on 11/29/23, 4 days later the coolant light came on, took it back. The Service guy called me, also told my husband that, "he cap it off with more fluid, because it was really low in fluids." 5 days later the light came back on, reached back out to Mercedes and I was told to take car to BMW because they specialize in those vehicles. While waiting on my appointment, I had to get a ride because Mercedes didn't offered or try to get me in a loaner car. VERY DISAPPOINTED, called several times, BMW services called several times, different people NO ONE WOULD RESPOND, HOW UNPROFESSIONAL IS THAT? Finally the GM Erin contacted me, and spoke with the service guy at BMW. The vehicle is not drivable and the service guy told me he couldn't give me the car back, and plus this service should be Mercedes dealership responsibility, because I didn't have this car 5 days and they didn't service this car before they sold it to me. The GM Erin called taking Responsibility for $1800 of this $ 3900 the bill and I'm responsible for the remaining balance of almost $2000, I'm NOT paying, this plus a car payment at the same time. IF she is willing to pay that amount she needs to pay the full bill. I haven't had the car 12 days and it's been parked, and now park at the BMW dealership since 12/29/23. THIS NOT RIGHT, and Mercedes Dealership of Fayetteville needs to take full responsibility of this car, that I purchased and it was not fully serviced before they put out on their lot. And not returning my calls nor text messages is NOT NICE, NOR PROFESSIONAL ESPECIALLY coming from A WELL KNOWN DEALERSHIP MERCEDES-BENZ OF FAYETTEVILLE!!!I will be writing a article or filing a complaint to the BBB. PLEASE DO MORE ABOUT THIS, MESSY SITUATION, BAD BUSINESS!!A VERY ANGRY DISAPPOINTMENT WOMAN/CUSTOMER!!
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January 2024 by Shari Cutting
I want to express my sincere appreciation to the exceptional team at Mercedes Benz of Fayetteville’s service department. Their professionalism, trustworthiness, and friendliness truly set them apart. The seamless communication technology ensures you’re never left in the dark about your vehicle. Thank you to the entire staff
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January 2024 by Tanesha
Not happy!!!I am not happy with the costumer service I received. My car was picked up on a roll back and I expected it to be brought back the same way. I asked for my seats to be cleaned, was told they would but they were not. An individual not on my insurance brought my vehicle back and was driving so fast he passed my home twice!After spending $50k on a new Mercedes you would think they would value their customers more!
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December 2023 by vicesei
Some of the salesmen that work there along with the lady that works in the main desk are genuinely nice people. But the way the managers deal with their clients are one of the most shadiest and difficult things I’ve ever experienced. I would honestly go to another Benz dealer because as soon as you need something that requires them to do their job, you have to keep calling, checking up, reminding, or otherwise, it will be dismissed
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September 2023 by Elaine Hayes
Everyone that I dealt with was friendly, competent and thorough throughout the whole experience! I really appreciate the sales team and I love my new car.
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September 2023 by Mary Hussain
Special thanks to JT, he’s always welcoming and professional. If you need to sell your car, I would recommend you go see him first. Exceptional person overall. I’ll be back to sell you my Supra ☺️
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September 2023 by BRYANT EDWARDS
Greg Dudak has to be the best salesman on Earth. He sold me a vehicle while I was at work because he knew I wouldn't leave my place of business so he brought the vehicle to our clinic. Who else is doing this kind of thing?Since then, we've not had one moment of regret and the service we've received is top-notch!
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August 2023 by Jimmie Foreman
Top professional services rendered by Mercedes Of Fayetteville very impressed by their video live performance doing servicing my vehicle. The Technician took the time to explain what he was looking for and if any problems were found. I didn’t have to second guess myself service results. Looking forward to my next professional service
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August 2023 by Douglas Fritzie
Had the best service I have ever had at a car dealership. Fionn Baldwin went out of his way to help me get my car paired with my phone when nobody else would help me or they directed me the wrong way.With him everything I needed to get done was done perfectly. It makes such a difference when you get good service. Thank You again Mr. Baldwin!
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August 2023 by Terence Coles
Elitist!!!! Don’t go here if your EV app tells you they fast charging! It’s only available to Mercedes Benz staff and MB customers yet they have it listed on a public network!! They have four 7kw chargers if you desire to camp out there. Two which were blocked by ICEs and the other two in operable. They pointed me to the two that were inoperable and acted like they had no clue!!!EV owners stay clear if you need recharging in the Fayetteville area! This city is a joke for having the ability to do so. Come here(City of Fayetteville, NC) your own risk!!!The ChargePoint network shouldn’t allow them to be listed as public nor should they rely on a partnership such as them that really only care about their clients and not the supposed network for the public
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July 2023 by Janeen Smith
Gates was an awesome salesman. He was honest polite and knowledgeable about my car. I loved that he went over and above for me to make sure my needs were met on what I was looking for. Brandon was also awesome with my paperwork. If it wasn't for him taking a second look at my paperwork to make sure everything was correct, I wouldn't have gotten the great offer from the bank.
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July 2023 by Viola Williams
Swingled and OVERCHARGED comes to mind on how I felt picking up my car today from Mercedes-Benz Dealership here in Fayetteville North Carolina TODAY.Normally Mercedes-Benz Dealership of Fayetteville NC will send you a video showing the issue on your car and what they recommend you should have done but NOT TODAY JULY 11 2023.Mercedes-Benz of Fayetteville NC Failed to record the video of my car before the job. My car needed B3/F Services, (Yall Know the price on B services). Jason tells me my car needs an engine mount (in which they charge $1550). I agreed and was waiting for the video while riding to my own Business. I am disappointed and believe Jason lied about the my car needed NEW engine mounts.BOTTOMLINE - THEY LOST ANOTHER CUSTOMERIs this review really going to matter- probably now because the CAR speaks for itself. It's THE PEOPLE who RUINS the VALUEFROM a RETIRE ARMY SERVICE MEMBER
