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“I went into the Verizon store with multiple issues and Josh handle all issues with speed and efficiency. Now I do recommend that you give Josh a promotion or a raise. He did the job of 3 people. When I return I expect to see him as a manager with pay increase. I am partly still a customer because of Josh and how he handled my service needs. More money, job promotion and acknowledgement on a job well done. I will wait for feedback. Job well done Josh!!!”
“Decent store. Greeted me on the way in. Asked what I was in the market for. The only reason I didn't give it a 5 is because they had their door open. A few bugs were getting in the building.”
“Ms. Tameca greated me with a smile whilst multitasking with another customer. I was very pleased with her attitude and how quickly she helped me resolve my phone issue during my lunch break. I was so frustrated with my phone restarting randomly and she found me a better phone deal so I won't have to go without a phone. I love my new moto g stylus 23 phone! She definitely knows how to keep a cricket customer! Give her a raise, 5 stars for me, thank you!!”
“Ask for Josiah Otis when you visit this location. His customer service skills are outstanding. He will assist you to find a product that meets your lifestyle and comfort level and does not oversell. We need more service representatives like Josiah. Much appreciated.”
“I've broken my phone about 8 times in 2 months. They fixed it each time and was nice enough to give discount. They were quick, reliable and a good cost. Highly recommend”
“Amazing customer service!!!! The phone I wanted was sold out but the wonderful man who works here was able to help me order the phone I needed at another cricket location right before close. He helped me on 3/6 at 7:45pm. If any manager sees this give him a raise!!!”
“After purchasing our phones from Carol two weeks ago, I needed to return our old phones to receive the trade-in credit. Since I live in Lumberton, I thought I could stop by the local AT&T location for help. Unfortunately, the experience there was very disappointing. The employee did not attempt to assist and simply told me to call AT&T or drive to the corporate store in Fayetteville. It felt like a complete waste of time and the attitude was very dismissive.
I then called the Fayetteville AT&T store where Carol works, and she immediately helped by scheduling an appointment that same afternoon so I could still make a birthday dinner planned that evening. That level of consideration and customer service really stood out.
Carol’s knowledge of AT&T products, policies, and the trade-in process is outstanding. She took the time to make sure everything was handled correctly and made the entire experience easy and stress-free. Her professionalism and kindness truly represent what great customer service should look like.
Because of Carol, the hour drive to the Fayetteville location is absolutely worth it. If you need assistance with phones, upgrades, or trade-ins, I highly recommend asking for Carol. AT&T is fortunate to have someone like her representing their company.”
“I've been with Cricket now going on two years, switched from Metro PCS, it's the best thing i ever done, Cricket has been there since day one of service, and i was introduced to Bridge Pay and i like it bcuz sometime i don't have the full amount for my bill, and Bridge pay allows you to pay part of it and still have you phone on, cricket is the way, *****”
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“I bought a Unlocked Samsung Flip 5 on sale at Amazon for a great price. Phone arrives, only to find out the phone is still locked by previous owner with pin. So i rebooted the phone in recovery mode to factory reset. Only to trigger Samsung FRP (Factory Reset Protection) If you know, you know. Found these Techs online and they were able to unlock my Flip 5 and get around the Samsung FRP. Coustmer for life. Any electronic needs I'm going to Quack Quack. There the best in Fayetteville for your Electronic needs. 5 Stars”