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March 2023 by Tabitha McGeachy
Working with my financial team was such a blessing. In 2021, I had a very bad experience trying to purchase a home. I lost approximately $10,000, was homeless for a short period, and had to start over. I moved into a luxury apartment complex and there is where I stayed for the next16 months. That incident left me traumatized. I was introduced to Karen Williams-Jones in August. I was only interested in Rent-to-own. I explained to her what had occurred previously and my thoughts about attempting the process again. As I stated back then, I can’t afford another loss and I would rather play it safe. At that time, Karen asked me a few question and let me know I was ready. She told me to do a few minor things and give her a call back in October. I was hesitant. I played around with calling her due to my fear of being disappointed. On December 12, 2023, I called Karen and reminded her of our prior conversation. Her exact words, “Get your documents together, we are ready.” From that point until the day of closing Karen was nothing but a blessing. She introduced me to a wonder realtor “Landy Swain.” She also checked on me throughout the process. On December 20, 2023, I made the offer on my home. 16 business days later I was “clear to close!” We moved my closing date up 11 days early and I am now a proud homeowner of what my family say is the house I have described my entire life. Several times during the process, I had doubt. It was not because of anything my financial team had done; it was because of my previous experience; however, my financial team at Mortgage Solution Financial, Raleigh North Carolina was the absolute best. Anytime they asked for a document, I sent it. Anytime I was confused about a process, I texted them and within 15 minutes they called me. This is what all home buying experiences should feel like. I am gladly promoting their brand.
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December 2022 by Adel Tw
I had a truly horrible experience with Mortgage Solutions due to the PROCESSOR and underwriter. It really seemed like the team was not in good communication and I would have to resend paperwork 5 or 6 times to the same person….. but! My actually loan officer Ed Petrus and his assistant Calla Livecci, got the job done. Especially Calla she picked up behind the PROCESSOR. Literally did her job for her and I only needed to send Calla the paperwork once. I’m grateful to them for helping me secure the loan for my new home which I love and so very happy to have. There just was a lot of misinformation, lack of communication, lack of team work but they got it done.
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December 2021 by Robert M
Ed petrus was great. Very professional.
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December 2020 by Danielle Keita
Mrs. Pat DeVane is truly dedicated to ensuring that you get into the home you deserve. It was a process, but through it all she was by my side day in and day out. Her selfless service to military families and our unique challenges. I truly thankful for being a part of our journey.
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December 2020 by ERIC TOLENTINO
Terrible customer service although they supposedly pride themselves on taking care of veterans and active service members. Of course as a homebuyer we were shopping for the best mortgage option, and once Mortgage Solutions was informed that we were no longer interested in continuing with them, they tried to pull out all the stops in keeping our business. In doing so, all they could do was match the competitors offer and boast about how much that they would have to sacrifice as a company in order to do that for my wife and I, not to mention the terms they offered weren't any better. We tried to kindly decline aside from their Regional VP's forceful tactics at which point made working with them even worse of an experience. Our only request was that the appraisal file be transferred to the company we had chose to move forward with, and they sat on their hands for about two weeks which has caused us to miss our closing date. I ABSOLUTELY DO NOT RECOMMEND ANYONE WORK WITH THEM, they have made the home buying process a lot more stressful than it already is. They only care to have another person/family to put money in their pockets as opposed to providing a less stressful experience in funding your home purchase.
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December 2020 by jennifer moore
I worked with Mrs. Karen Williams jones and her team and they were absolutely fantastic. I received updates every step of the way and all my questions were answered as soon as I asked. I would highly recommend anyone to use this company
