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November 2023 by Sarah Catherine
Stopped in recently because my brakes were just terrible. Chris, the manager as well as the mechanics were super nice, we had a few good laughs… what needed to get done was going to be out of my price range for that day but the guys figured out a work around to keep me safely driving until I was able to completely get it fixed (financially). They really went above and beyond and made me feel like they actually valued my business. Top notch crew!
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November 2023 by Melissa Gutierrez
Do not take your vehicle here. My husband took his mustang here for an oil change, he works across the street. The car had been dropped off a few hours and my husband and a coworker were outside when they seen a employee from there driving his car and get out with a bag from the a store. Then when my husband called they did not change the oil and said he had a transmission issue( the vehicle doesn't have transmission issues) they said they didn't feel comfortable to change the oil. My husband then asked why was an employee driving his car around and they completely denied it. My husband and coworker seen it and my husband's car is not like any other car in town. This is not a honest place DO NOT RECOMMEND TO ANYONE. WE WILL NEVER GO BACK! Customer service and manager on-site are garbage!
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November 2023 by Franck Todote
Got Brand new tires put on from them end October. Went in took them forever to take care of me. Then caught a nail in the tire coming from work today it said they close at 7pm I pulled up 445 and was told they can't help me. Can't even help me put the spare on. I can put the spare myself if i didn't just had neck surgery. Do better with your customers.
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November 2023 by Arisa Layce Mason
These people are crooks. Not only did they overcharge me ($4500+) charge, they also did not fix the problem. I had to go to a whole different company who charged me half of the price this company did. They also lie to you and pretend they order parts, when no actual parts were ordered. They then drive your vehicle (80mph) down the road to make your check engine light go off long enough so that when they return the car it appears* they fixed the problem.In addition, I had auto zone take a look at my vehicle after they supposedly made a repair, and do you know what came up? The EXACT same issue that I paid over $4500 for them to fix. Not only that, when I called and said that now the check engine light was on, they wanted to charge me another $100 to do a diagnostic. Do not do business with these triflin people.
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November 2023 by John Cook
My wife got home with a large screw in her front left tire and an out of town medical appointment the next morning. It was already dinner time when I called to see if they could get it repaired before closing. Chris, the store manager, told me to bring it in and they would take care of me. Will repaired the tire promptly and handed me the keys. I went to pull my wallet out to pay, very grateful for their quick service on short notice, and Chris told me to have a nice day. You can't get any better customer service than that.
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November 2023 by Chevon Jackson
I called to see exactly what is covered under the warranty plan. The guy kept answering vaguely. It's a lot to haul my car in. When I bought a set of 4 tires last year, they stated different types of services that were covered under warranty. I asked what exactly was covered under the warranty. He kept saying, "we will repair the tire. If not, the tire is covered. I asked, "What does that mean? Does that mean I won't have to pay for a new tire?"Sorry, but the ego and condescending attitude of the person I spoke today cost me to take my business elsewhere and get brand new tires.
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November 2023 by Jannis Bartning
I came here because of the good Google reviews. And they definitely didn’t disappoint. Got new tires put on and an alignment. I was able to watch them do everything because the bays are all open to the outside. Came back days later for an oil change. Again, I could see everything they were doing to make sure there wasn’t any kind of funny business. All the workers are friendly; especially Tim at the front desk. I will come back.
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November 2023 by Jennifer Corder
I came by to get my vehicle serviced. Mr. Tim assisted me and was very helpful. Explaining everything and the wait time was spot on! Definitely will return. Thanks for a great experience Mr. Tim!
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September 2023 by Larry B.
My son went in about 7 months ago and bought 2 tires. They installed them and we payed for the road hazard insurance because these tires are rated for high speeds. He returned the tire 6 months later because there was separation of the sidewall. They replaced but charged him 104 dollars.( road hard ins was to cover this ) Then 2 weeks after they installed the new tire it separated again. and they charged him 150 dollars. when I called corporate, she said he wasn't supposed to be charged anything when it's less than a month , but haven't heard anything back from them either. also the put a deep scratch and three small scratches on brand new chrome rims. That place took advantage of a 19 year old. Sorry place and untrustworthy. Do Not Go Here
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September 2023 by George
Had an appointment booked online yesterday, the gentleman claimed that the online appointments don’t deconflict with their in house scheduling system and said it would be a while. I rescheduled to the following day in the morning and was told there wouldn’t be a long wait since it was a morning appointment. When I showed up for my morning appointment I was told it would be a 1-1.5 hour wait. Lack of transparency on scheduling and giving customers long wait times even when customers have appointments scheduled have caused me to take my business elsewhere.If they are short staffed, they should schedule according to their ability to meet customer needs or be transparent with the customers when they schedule about wait times prior to arrival. I might have arranged to have someone pick me up so I could drop off.
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August 2023 by joshua ricker
I have been to this mr tire twice now and both times my experience has been amazing. They do good work in a timely manner for a good price. My last time there they went above and beyond to get one of my tires fixed. I highly recommend them.
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August 2023 by Marion W.
I had tires shipped to the Fayetteville locatio which was installed. I had to return the vehicle b/c the balance felt off. After balancing a 2nd time it was far worse than the first. l take it back a 3rd the service manager did not want to rebalance the tires. He said, the new tires had a defect. Well, after contacting the company where tires were purchased they required the tires be balanced using a road force machine. The service managers claim to have no knowledge of how to use the machine. Went back again was told the technician knew how to operate it. The technician removed the tire and now the road force balancing machine is inoperable!!! Worst service ever!!!!!
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July 2023 by Audreanna Nicole
Just left there and they did a great job! Very friendly gentlemen that care about people and quality work and our safety. Will be returning for my vehicle needs from now on
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June 2023 by Crash Ransacked
Got a hole in one of my worn-out tires, decided to have them all replaced. Service was fast and good. Watched half of Iron Man in the lobby. 5 stars.
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June 2023 by pamelajmeadows
After leasing tires through R&R Tires and finding out the road hazard insurance expired once the lease was paid off and one of those tires blew out, Mr Tire Auto Service came to the rescue. Not only they do insure the tires they install on the vehicle, they do a complimentary brake and battery check. The weee also kind enough to offer me a cash discount, and kept me apprised on the status of my SUV.. I will continue to take the SUV there for oil changes, air filers, brakes, etc. Will and Chris are extremely nice but busy mechanics and forgive them if they cannot answer the phone right away. They are conveniently located on McPherson Church Road across from Luigi’s Italian Restaurant.
