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April 2024 by LaApril Wright
The owner is very rude. The employees seem embarrassed about the way the owner communicates with the customers as well. There should be a sign somewhere posted to eliminate any confusion as far selling or buying from customers. I had to stop her mid conversation to let her know that the way she was talking was unnecessary. I understand things can be a very frustrating task sorting through clothes and having to explain to every customer what you accept and don’t accept but that’s what the job requires. You’re the “owner” teach your employees, that’s what you pay them for. I already knew before adding my review that the business reviews were low.
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April 2024 by Shaquille Oatmeal
You're given very little money in exchange for your clothes-which is ironic considering how high their prices are. Highway robbery that isn't even worth it.Your best bet is to go to your local thrift stores. (Not Goodwill!) Also, their rules for "donating" clothes are super bougie. "Have to be in bins, have to be grouped together by age, bins can't be too big". Like do y'all want the clothes or not?I just donate my clothes to the thrift store down the road instead of fiddling with this company. T_T
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March 2024 by Josie DeBerry
I wish I could tell you about my experience but every time I come to sell baby clothes they won't take them for some reason. First it was "we stop taking clothes after 5 and we only take clothing in bins that are 18 inches" . Next time "it was we don't take clothes on Sunday." Nowhere on their website are any of these stipulations. I have traveled over an hour both trips. A big waste of my time. I will definitely not be back.
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March 2024 by Breanna Ellis
If I could give 0 stars I would this was my first encounter with once upon a child in Fayetteville and will unfortunately be my last I seen the horrible reviews on here before going but I wanted to see if my experience would be different and let me tell you it wasn’t I asked about where I could find the sizing for the bathing suits they responded just dig threw them ok that’s fine understandable swimsuits are a seasonal item ok when I asked was any sales going on a worker told me the tag has the price..but the big problem is when I got to the counter to pay I knew I had rewards but couldn’t remember the old phone number I used I shop at the once upon a child in Wilmington quite frequently and they always are happy to help with using my email I explain my situation to the cashier that I usually use my email she just repeated put your phone number in I said I have my email she was very rude and wasn’t helpful. Wilmington is way smaller might not have as much but they are nice happy and have way better customer service plus the prices are way better I got a small bag of stuff from Fayetteville and paid 37 dollars Wilmington I can get 3 to 4 bags for 40 or maybe I always catch a sale.
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March 2024 by akeima Ackerman
The worst customer service. Literally felt as if the front desk attendant didn’t even see me as a person. I don’t know if it was because my physical appearance differed from hers but I would definitely give 0 stars if possible.
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March 2024 by K W
Three times I came here to sell hardly worn or new baby clothes, not once was I told I needed a reusable bucket or bag. I always came when they were done for the day taking items, but they should have mentioned it. This time, a nice young blonde lady let me know I needed a bin for the clothes. Oka, I ran to Walmart and bought a bin, just to be told it was too big. She was understanding but the dark haired woman with the accent was not. Which is funny because she was here the last time I came and said nothing about reusable bags or bins just told me to come back around 10am. The items are also very over priced at this location, literally a swing I found at another location for $25-30 is $60-$75 here. New is about $100. Won't be returning.
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March 2024 by Tawanda Atkinson
For used items I expected better prices
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February 2024 by Denise Brock
Disappointed, I’m not one to speak up. But they have been scamming, I brought in baby boy clothing and they offered me $38.40. I came to pick it up and brought a baby girl rocker to get a price on that too. I seen the receipt they had printed for the clothing and then the lady said with the rocker included it will be $38.40. So she got the rocker for free. Because I brought the clothing in @10am she had the receipt already printed for the $38.40. The rocker I brought after when it was time for pick up. So the fact she did that made me upset but I didn’t wanna fight or argue with them over it. They did the same thing to my friend before she brought in clothing and a swing and they gave her $33 and I brought in only clothing and got $36. Which they just took the swing from her for free when she paid over $100.
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February 2024 by Linda Boen
I’ve always liked this store. It’s hit or miss on the costumer service though. But the store is always clean and organized. The only big downside is when they tag the clothes, sometimes its put into the clothing itself, leaving a hole in the clothing. I don’t like that because usually once a hole is in a shirt, it only gets bigger and bigger. I’m basically buying a damaged clothing item, which is unfortunate. Next time I go, I’ll be sure to make sure I don’t buy any items that are tagged into the clothing itself.
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February 2024 by Who Ever
This place is a nightmare. The manager or owner was screaming and cussing at some toddlers. Employees were rude to everyone.
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February 2024 by Bella
The prices are a bit high in my opinion. But overall the place is organized and clean.
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February 2024 by Desiree Winters
Rude Rude Rude and ad the nerve to tell me who cares if you customers don’t come back, also she is sick of the whole Fayville human being and claimed to be the owner. I think she needs to readjust her address. Horrible prices, service, cluttered store, just close the location 2 stars out of 5PS Turn my 1 start to just a pointed corner of it NO Ratings ???
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January 2024 by Alexis McCarty
Nice stuff
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December 2023 by Tyshawn H
This place discriminates. My friend went there as I witnessed. They denied him to do an exchange by only telling him he has previous history. They did not further elaborate the actual reason or the policies that’s been broken for him to be denied. They took his bag of clothes and gave him a estimated time frame just to deny him when he came to get store credit . They gave him back the bag to say it was because of his exchange earlier that morning. Why take the bag in the first place if there was any policies broken to prohibit him from exchanging clothes. They even said they had extra security when he arrived for how he acted ? I was there . He had his daughter in hand , all the while the Caucasian lady with the glasses in her mid 40s was being rude and unprofessional the whole time in front of his daughter. “Disgusting behavior!” They said they had extra security for him? Where ? And what for? There was 2 woman at the front counter no extra security. I’m so sorry for my friend, as a customer and single father no one should be treated or discriminated against if the policies were not broken. This place is bogus don’t shop here at all.
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December 2023 by Fries Foods
Spoke with Kate the owner of the store. They are bogus! She called back to not elaborate on my previous history. She only states she has the tapes, and I know what I did. I asked what policies were broken? She keeps deflecting and stated she is not elaborating anything she made a business decision and I know what I did. I even ask if whatever I so called did that broke any policies that morning of the exchange, why accept my items and give me a estimated time for a quote just to have me come back and deny me because of whatever behavior I had with baby In hand that was so unfair to the company and employees that required extra invisible security. She deflected and kept saying I know what I did. As a customer this is the most confusing business owner and situation I ever been it. Now I am convinced this is discrimination based off appearance . Her response to that was this is not discrimination, we are all gods children and we are all loved. You painted me out to be a monster on your establishment with baby I’m hand yet again like I committed some type of crime, to just tell me I know what I did, and your not going to elaborate ? Shop at your own risk because this lady has a hidden agenda.
