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March 2024 by jennifer
Staff was not very helpful or friendly. My sister told me about her first experience getting a pandora bracelet at another city, they were very nice and described the bracelets to her and how to care for them since it was her first. I was expecting that but it was not like that at all here. The workers don’t even give you so much as an acknowledgement when they’re with other customers, they don’t say “I’ll be right with you” or anything just ignored us. Then when we assumed we could finally go up to one for help, she did not say much and was just waiting for us to pick one out or only there to grab the ones we asked to see. Barely said anything at all to us, disappointing customer service both times I’ve been here.
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December 2023 by Holly Beck
Called to ask if they had in stock two charms for a bracelet before driving all the way there to find that they don’t have them. The lady that answered the phone was rude. When asking the price of the charm they did have in stock, she answered with “well I can’t tell you right now because I’m busy. It’s not like I can just stop what I’m doing to find out for you”. Will never shop here again.
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December 2023 by Kenneth Grant
Associate was very helpful and patient as she helped me pick out my wife’s anniversary gift. The store took a bit of time to find inside the mall though.
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September 2023 by Kelly Saxton
Poor customer service over the phone when you try to call them. I had question about pick up and they told me to call back later.
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September 2023 by Rose Rickman
I bought the lock necklace charm, so beautiful
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June 2023 by MJ Thompson
Fellas if you want to look like a Rockstar God to your lady, visit Pandora Jewelry. Have one of their incredible associates help you curate one of the best gifts you can give to your special lady. Pandora is one of my top go to spots for incredible and thoughtful gifts.
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June 2023 by Wendy Carroll
What is there to say! Always well served in this store! Staff area always pleasant and as quick as they can be without making you feel unimportant! Good Job Pandora Cross Creek mall
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June 2023 by Anthony Sheff
Item I ordered was ready for pickup and great customer service.
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April 2023 by Alexandra Hernandez
Went in today too take a look at their new charms & had the worst customer service. Was casually looking since store was busy & store associates were busy with other customers. Casually look over too a booklet thinking it was a booklet of charms, rings etc. But it wasn’t; however, once an associate noticed I was aiming for this booklet she rudely approached me & complained it wasn’t a charm booklet. I apologized since I did not know & she gave me a very unpleasant stare. Continued my shopping in the store & then I over hear her tell another associate what had happened & that I was trying too do something & she looks at me very awkwardly. Never have a felt such immense pressure from store associates. Walking in with the intention of purchasing a charm bracelet + a rose gold ring but, will NOT be coming back too this Pandora store.
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January 2023 by Lee Jason
yaritza she was nice and helpful but in the other hand iesha with the hijab just rude. she was willing to argue with me in the middle of the store simply because I asked her as a customer to help another customer when the customer had been standing there for more than 5 minutes the customer thought I was being helped by her I had spoken to her just in general saying hello to her and she acted as if she was I was not even there I thought maybe it was a a male thing because maybe it's a religious thing I have no idea but then it got to the point where she looked like because she was about to go in the back and I flag her down doctor they said this young lady over here may need your help she looked at me and they looked at the woman then look back at me and then I spoke to the woman and said maybe I'm speaking a foreign language of some sort because she's because she just froze didn't say didn't smile then say how may I help you to the woman didn't say I'll be right there in a minute she just went like I had spit on her or something this isn't the first time I've had this bad a bad reaction at this particular store but I'm just going to chalk it up as one of those things now after she helped them woman and the woman left she took it upon herself to say to tell me I don't need you to tell me how to do my job that's true I shouldn't have to flag you down to help a customer that woman have been standing there for more than 5 minutes I have been in the same store and have stayed there for more than 5 minutes and I think that that should be addressed at all levels so if you're coming in there to spend your money I would expect that the customer service people would you know smile maybe they're not having a good day cuz I've been in customer service and I'm not always having a great day I'm not always smiling but I'm going to still say this woman was just rude I realize she might not need this job but she is here so why she's on this job at least actor little accordingly but she went when she stopped to try to tell me that she would have me banned from the store and XYZ I just pointed her and told her going about your business going in the back wherever you was going because I'm trying to I'm trying to not only get my purchase yes I was here to purchase something purchase taking care of I was also getting a bracelet clean and I bought many of them from this store so therefore it's not like I'm just coming in there to hang out it's not like any of us are just coming and hang out we want to get in there and get out as fast and as soon as possible but for you to have me standing there for more than 2 minutes not even a dress that I was even in the in the building is wrong and you want to turn and argue with another customer because they simply asked you to do your job is wrong with this woman flat out
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December 2022 by lyrrad wilder
The Go to Store for All seasons.. Pandora@!#
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September 2022 by Jeanie Smith
Very friendly staff and great service. They didn't have 1 thing that I wanted..
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August 2022 by jsantiagoclaudio
Typical everyday store's in a mall, big food court, good parking area,needs remodeling inside, but nothing to call back home about..
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August 2022 by jamaica graham
I had the best experience with the sales person Marshelia and she was very patient, helpful, and knowledgeable. I will definitely be returning.
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August 2022 by Adam Murphy
It was nice. Had our bracelets cleaned and it went very quickly
