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January 2024 by Terry McKoy
Super friendly staff! Family and kid Friendly! Awesome array of pet supplies.
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January 2024 by tyrone johnson
Always Profesional staff and always an abundant store supply with decent prices.
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January 2024 by ROZ WILSON
The store Is very clean but the customer service is not good to get help on the floor if your looking for items.
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January 2024 by yehoshuagirl
It was late and I ordered online, I went to my usual PetSmart and realized I ordered from PetSmart on Ramsey Street. I called to make sure my order was ready because I didn't receive an email. The girl was nice that answered the phone. She stated my order will be ready when I get there. The same lady that I spoke with brought my dog's food to the car. My first experience with this PetSmart so for being courteous and helpful I must give 5 stars. Thanks!
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January 2024 by Dianne M
I love how they groom our samoyed especially teacher lina in puppy school here in petsmart.
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January 2024 by Wendy Wilson
Very nice store and the employees are helpful and very pleasant to talk to. I go yo this store to buy crickets, mealworms and more.
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January 2024 by L L
The employees here are absolutely AWESOME! Coupons help keep the prices competitive.
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December 2023 by Jessica
My husband and I took our dachshund named Allie here on Nov 18th 2023 to get a bath and her anal glands done bc our regular groomer was booked… great customer service and all. We started smelling something last night and it was her anal glands again, so we took her to our regular groomer this morning Dec 10th 2023 and she told us that we were lied too, if anyone did her anal glands they didn’t express them fully. She woke us up at 3:30 this morning in discomfort.
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December 2023 by Gina C
I can't speak on the grooming side of things but staff have been nice to us everyone my husband and I have gone in. Recent visit we brought a new baby home and they were super nice and helpful through the whole process! If anytning changes I'll edit my review but at the moment we've had no issues here!And thank you for our new baby boy! His name is now Osiris and he's been the snuggliest little bug! His sisters and brother have been very welcoming and we're so happy to have him!
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December 2023 by Richelle White
Let me just say how disgusted and disappointed I am in the treatment I got towards my dogs at PetSmart (Fayetteville, NC) . You guys need to find better groomers with customer service. My puppy only 4 months sweetest little shih Poo who has a disability was refused service because the groomer was uncomfortable. Like never in my life have I ever heard something like that. At first she told me she’s going to talk to the manager to find out if it’s ok to accept and then she came back and lied to my face stating that unfortunately we can’t accept her because of “Your Policy” so I asked to speak to the manager, the manager then came and stated the groomer is uncomfortable. Instead of asking to see if another groomer would be ok grooming her they blatantly refused service to my disabled dog whose disability does not stop her functionality. She was born with her back legs straight so when she stands her back legs don’t bend.Now this is not the first occurrence with this store, we have another dog a German shepherd that we tried to take here as well to get groomed and was also refused service. We dropped him off and was called back to pick him up because they couldn’t handle him. You guys need to hire more professional experienced people to work in your store. How can you be a pet store refusing pets that makes absolutely no sense at all. Now I would understand if my dogs have aggressive behavior but they don’t.I am a frequent shopper here as well for my dogs food but I will not be going back to any PetSmart. You guys don’t deserve my service at all and I will take it where me and my dogs are accepted and treated in a fair and respectable manner.
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November 2023 by April C (A. Trini)
Terrible skills and an even worse attitude. My dog had an area of her leg shaved due to a vet visit and the groomer, Heami K, decided to have a snarky response saying "looks like someone tried an at home haircut" which i found incredibly rude and inappropriate and just factually incorrect. I asked for a round face and no mustache/beard. she left my poodle choppy and with a beard like a schnauzer that I specifically did not ask for. Her face was cut choppily, with no rounding nor blending done. overall disappointed with my visit and wont be going here again.
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November 2023 by Carl
The grooming salon has terrible customer service and doesn’t know how to handle dogs!Michelle the groomer instantly denied my dog, she didn’t carefully give my dog anytime to get acquainted with the groomer. Groomers are “well trained” and should be know how to properly handle first time pets! COMPANY POLICY REQUIRES GROOMERS TO GIVE DOGS 15 MINS FIX ANY BEHAVIORS. I called and talked with the customer service manager John, he wanted to find ways to justify her actions instead of handling the situation properly after relaying the company policy to him. John said he was going to have the store manager contact and they never called back! I have two other Dogs who have been going to pets smart for years! IM TOTALLY DISAPPOINTED! And the GROOMERS ATTITUDE WAS TERRIBLE!
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September 2023 by Husby C
The staff were friendly and very helpful. Highly recommend.
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September 2023 by Robert Gonzalez
We have always had a great experience at PetSmart. When it comes to our pets, PetSmart is the place to go. Always friendly staff willing to help. Very professional service. Qiuestions always answered. Clean stores.
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August 2023 by Portia Payne
Good morning all,I took my grand daughter to PetSmart she was having problems with her bearded Dragon ( unfortunately she died 3 days later) she wasn't eating a lot and her eyes stayed closed.We talk to Shai ( she is the cashier there). Let me tell you she was outstanding and very understanding of the issue. Shai explained what was going on and said the bearded Dragon may not make it. Shai knew a great deal about the care and what the issue was she wasn't just trying to make another sale. Note to PetSmart/ guest: When buying any pet from there please talk with someone who has great knowledge of the animal you are purchasing the person that sold my grand daughter the Bearded Dragon just wanted to make the sale. ( My granddaughter had her Dragon almost 2 years she loved her Geesh she had me in love with it too. ? Make sure you get a 40 gallon tank not a 10 gallon the bigger the tank the bigger your dragon grows. The smaller the tank if you don't change the tank you will stunt its growth and it will not live very long. And do buy calcium drops and the right lights for day and night the temp has to be 90-95 all the time.I gave a 5 star review because of the compassion Shai ( the cashier) had and she truly tried to help us with what may ultimately happen she explained everything she was/ is wonderful and caring and so knowledgeable of all the animals in PetSmart. Shouts out to Shai for keeping my grand daughter calm and giving us a class on the maintenance and care my grand daughters dragon needed. ?