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December 2023 by Toni Council
Associates were very polite, got me in and out quickly. This is my favorite branch to go to. I have never had a problem when I come here.
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November 2023 by Soul Man
I think the reviews speak for themselves. The staff is very rude. I went in the branch to try to make my first loan payment, because I have not received a statement. I was told to come back the next day at 3. They seemed to have time to talk to each other, and gossip.
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March 2023 by Laverne Robinson
Very bad experience at this bank a few weeks ago. Teller has a very bad attitude and gets annoyed when you ask about YOUR money. Very obnoxious.
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February 2023 by Melissa Parker
Currently waiting at the drive through. Had to hit the call button twice because teller keeps ignoring drive through to help lobby customers instead of switching back and forth like normal. Cool, help your customers but not at the expense of other customers. Been here over 20 mins and she’s only helped TWO people and I was here before one of them. Get better tellers.
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April 2022 by Claudiann Atkinson
Mrs. Annette Smith was amazing. She was very understanding and professional and took the time to explain everything to me. I had a wonderful experience and I look forward to my next visit.
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November 2021 by Quatanna Martin
Wednesday October 6, 2021 between 1pm/2pmI’m sitting in the bank and a customer comes in and asks if her $2 bills came. They say no ma’am not yet. They should be arriving today. The customer says can I leave my number, she does and leaves. The bank personnel starts laughing, hey you did order those bills Tuesday right. Lady 2 is like lol no but I’ll order the next Tuesday. Lol we will tell her the won’t be in this week. They will be here next week. Lady 2 tells lady 1 to call the other bank and see what they have, in which the only have $100 of the $400 the customer requested. I’m guessing that hadn’t realized I as a customer was sitting in the corner waiting to be called on with my boss to open an business account.This whole situation i just listened to is sad and messed up. And they really think it’s funny to mess with people’s time and money.IDefinately will not come back to this location, will only go to Ramsey street location where I have always been welcomed and they are always nice, when I was a customer there for atleast 20 years.
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November 2021 by S M
I went to this locator to open an account in mid-2020 since i'm new to the state and these people had 3 branches and atms in my close proximity! Shockingly they couldn't open an account for me...the staff struggled a whole lot to give me a reason but failed terribly and I left! I banked with others in Fayetteville seamlessly then on for an year.Later again, I thought lets try opening it online! Their lazy systems approved me to open an account after I waited literally 22 days and around 6 or 7 phone calls!!!!!Then to start direct depositing, the online representative said I MUST pay ~$30 to get the check bundle. I was like I need only one because your weird direct depositing policy says provide a void check. After I inquired whether it's true or false what the rep said, I found it's false and they will give a one check for $1.50! Ridiculous: there prompts were out of sync!I happened to call this branch locator and to not my surprise, they never ever answered...tried calling they since last three days....Will this people sleep in the branch? Or they abandoned the branch to ghosts to answers customer calls?PATHETIC STAFF! PATHETIC BANK! PATHETIC SITUATIONS TO FACE IF YOU OPEN AN ACCOUNT WITH THESE PEOPLE! USELESS!
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August 2021 by Arnaldo Mendez
Friendly and quick to help
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November 2020 by Chaya Israel
Great service from 2 young ladies. I was able to easily withdraw money although I had just lost my card AND they did an instant print of a new card for me. No need to wait 3 - 7 business days. I didn't know banks did that. So for my pleasant experience... 4 stars.*update* no one mentioned to me that there was a fee for a new card. It didn't cost much money, around $8, but the lack of information shared is an annoyance. I like to be fully in the know.
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July 2020 by Kim McClelland
This bank is the worst in service they’re so slow never sit in line at any other bank branch they’re atm is slow too! Hire more people and update your service!!!
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March 2020 by Chelseay Morgana
Love this Branch they are so nice and always so caring. The only down fall is that I had a check that I was told that it would be good that same day and it ended up not clearing until about 3days after when I asked if this would happen and they told me No it would not. I called the bank and was given the run around.
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February 2020 by Kerry Hall
Do yourself a favor and don't bank with PNC. They will hit you with random bills and then won't follow up after you reach out. These people don't care about you, they are simply interested in whatever random fee they can slap on your account and that's something that I can't deal with as a student.
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January 2020 by Kaisha Kaisha
...called three times only to be put on hold for four minutes at a time.
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January 2020 by jUSTIN nOPE
Great place if you enjoy sitting quietly wondering if you will ever be helped or just generally standing in line.
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September 2019 by Tyrone Little
The tellers are always very nice when I go there.
