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November 2023 by Amanda P.
I don't think I can even explain the amount of frustration that Lafayette Ford has caused. They had my truck for 67 days and never diagnosed the cause of a parasitic draw. I contacted the Ford customer service center to resolve my issue and the service managers solution was to have us come pickup the vehicle. The manager wouldn't speak to me or return a call even with Ford calling them directly. I wouldn't be so upset except, instead of being honest "we didn't fix it" they put on the paperwork that it mysteriously disappeared on its own (not exactly in those words). So it has been in my possession for 30 hours sitting in the driveway and it's being towed again because the draw drained the battery. (hopefully it's not going to another worthless mechanic)On a side note the sales department tried to be helpful. Julie the loaner coordinator was very friendly throughout the whole process. She tried very hard to accommodate and keep us informed. Mark, the service advisor, tried his best but he was the middle man between an incompetent tech and unsatisfactory management. They were trying to blame the power drainage on our Apple tag keychain or accusing us of a 3rd party application. 2022 Ford F250 Lariat diesel with nothing aftermarket. Completely unacceptable
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October 2023 by Robert Cooper
Making service arrangements was great. Pick-up and delivery were exceptional however I still have a rattling sound coming from the driver's side dashboard speaker. The rattle is not an everyday event and I know it may not have happened when checked by technicians and not to blame for not hearing the rattle. Though the rattle is not solved, I will always have my vehicle serviced at Lafayette Ford.
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October 2023 by Tracey Puppe
Lafayette Ford was absolutely amazing. Jennie made my buying process simple and easy. I told her what I was looking for and she delivered 100%.
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September 2023 by E Groves
Jenny and Gene are the best people to work with when it comes to buying a vehicle. They are knowledgeable, easy to work with and always make sure to get you what you want. They both deserve far more than 5 stars! They will always be our go to for car buying. Lafayette Ford is lucky to have them both.Carrie & Eli Groves
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September 2023 by William Evans
I just want to give some recognition to a small representation of the unsung heroes at this dealership. It is not often that you get to meet the mechanics that work at these dealerships. My 2017 F250 was in the shop there and I had an opportunity to meet Mr Travis my mechanic. I just want to let you guys know that this dealership hires nothing but great mechanics this gentleman made sure that I felt comfortable about what had to be done with my truck and I got it back in one piece and it runs like a champ. I want to think the dealership and especially Mr Travis for getting me back on the road.
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September 2023 by Elijah Locklear
Arrived at location this morning at Quick Lane Lafayette Ford to get a fuse changed out. Online states they handle electrical was we have vehicle from location and only have Ford vehicles. Upon arrival being first I stated needed fuse changed for trailer lights to function in which they replied they could check it but more than likely is something beyond what I described and would not attempt to even remedy the problem(as could turn out to be something else). They told me to go to service dept. in which I walked over. Soon as I walked in no one wanted to talk to me. I quietly waited before someone called me to their desk in which 4 people were standing in there with 3 at desks. I proceeded to explain to them that I needed the fuse changed for trailer lights and no parts store(which is where they sent me) has specific fuses. They told me could help me if I wanted to leave car could be up to 2 weeks before repaired. Upon talking to few other people in office, decided to call differ dealership in Fayetteville. Not only did they help me but also fixed a recall part I didn't know about. Liberty Ford was a lifesaver truly as I am small business owner(Construction) and need trailer working to stay productive. Liberty Ford went above and beyond to help me even though had never done any business with them. I will never get another vehicle from Lafayette Ford as they don't value their customers and not willing to help other businesses even though bought cars from them. Truly saddened by whole experience but Liberty Ford was a blessing and will always have my business.
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September 2023 by Jayme Lasher
My son and I had a great experience when we purchased his first vehicle. Everyone we encountered was friendly and all questions were answered. He was able to drive his car home the same day. Thank you.
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September 2023 by Melissa Ouellette
We went in on Monday and met a great salesman, Joseph Autry. He showed us around and took time to understand what I was looking for. By Tuesday I was riding in a 2023 Ford Escape. I love my new vehicle and appreciate everything that Joseph and Tim in finance done for me. Thank yall so much.
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August 2023 by Keisha Thomas
I came in today to purchase a vehicle and worked with KP. Unfortunately the numbers did not mesh with what I could afford and we couldn’t make a deal. However, he was extremely professional and HONEST. Honesty goes a long way in the car business. The manager also came out to thank me for coming out even though we couldn’t make a deal. When the time comes I will definitely come back to Lafayette to purchase my next vehicle.
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August 2023 by ELISHA Groves
Jenny and Gene are the best people to work with when it comes to buying a vehicle. They are knowledgeable, easy to work with and always make sure to get you what you want. They both deserve far more than 5 stars! They will always be our go to for car buying. Lafayette Ford is lucky to have them both.Carrie & Eli Groves
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August 2023 by Cris Gomide
This was one of the best experiences I have ever had buying a car, and I have had quite a few. I came from Raleigh to buy the car and as a result most of the communication was either electronic or over the phone. I worked with Marie and could not have asked for a better stress-free experience. Diego in finance was also a pleasure to work it. They were upfront, transparent, and did what they could to ensure the best possible experience.Lafayette Ford presents themselves as a family own dealership with great focus on the customer experience. As a result I had high expectations and they did not disappoint - I could not be happier. From the initial communication, the condition of the vehicle, the delivery process, and post-sale follow up, they did a great job.They will be seeing me again and several of my referrals!
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August 2023 by Stalin Jones
My old car quit on me all of a sudden. Monique and the staff went over and beyond to ensure that I left with the keys for the car I wanted. I had 3 days to travel and they got me on the road. Thank you LaFayette Ford. I'll definitely recommend you to anyone I know who's looking a great vehicle and an amazing experience.
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August 2023 by Jim L.
Battery light came on my 2013 F-150 so dropped it off on Sunday night Received a call it would be a week to a week and a half to work on it no problem I'm retired then got a call that they had to run a diagnostics test for $185.00 or so I asked if they could just drop a battery in and see if that was the problem since that was the light that was on and they said they didn't have a battery to check it with. This is a Ford dealership REALLY!! Ended up spending 425.00 on the test and of course a battery which was the problem I have owned over 10 fords all bought new and 3 at this lot this will be the last time I do Guess they really don't care after you buy the vehicle!
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July 2023 by jennifer pocaigue
Working with Marie was a blessing, when ordering my truck, changing the order, and receiving it. Everytime I came in, what I needed was taken care of in minutes. When it came to financing and leaving with my new truck, just a couple of hours for this. Marie did an awesome job trying to explain all the features to me (coming from a 2011 to a 2023, it was a lot to take in). Everyone at LaFayette Ford was extremely helpful and nice, including when I had came back with a question.
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July 2023 by Jessica Voccia
My husband and I have been frequent flyers at this local Ford dealership for the last ten years. Every single person here at this location has welcomed us and made us feel at home. They have worked endlessly to satisfy my unrealistic expectations and always come through! We love every one we’ve had the pleasure working with and we will be life long customers. Mr. Sessoms, Jeris Bradley and Mr. Bobby Brown have worked so hard for us and we are so thankful.
