-
April 2024 by laurie sok
I visited this establishment the other day and the staff was ao helpful. I spoke with an Amanda. She was very personable and knowledgeable and knew her stuff. I am still in the process of finding a storage unit but more than likely i will choose this place. Clean amd very well kept
-
April 2024 by Mr Smith
Great facility and very friendly staff. I would definitely recommend ?
-
January 2024 by JCM JCM
3 star 3 months in and were told of course price going up and office worker directly in the office told us that they do this 2x a year because they know people don't have a choice and will pay it. Intresting coming from a worker telling the truth. if they raise it again on our 10x25 were leaving. Ridiculous price hikes. 5 star Our lady who helped us was excellent, however. CleanIn someone else's review, the company responded they say they don't raise prices often but that's not the case we are seeing from other service members responding . We'll see how soon they raise rates again after Feb. And respond accordingly. No way to lock in rate only month to month allowed.
-
November 2023 by Travis Stroud Sr
Debbie provided excellent customer service and support. She added comfort and great information and options towards my rental unit. I recommend this site. David was also a great help. Thank you.
-
August 2023 by Michael Jones
Service members, do NOT leave your vehicle here if you are planning on deploying. I am still deployed and on August 15, 2023 I received a call from the manager Debbie (very sweet, attentive and helpful) that all FOUR of my tires and rims were stolen. Allegedly the cameras have been down due to those tampering with it and it hasn’t been recording since June 23rd. My colleagues who have been checking my car after the receiving news of theft told me the security gate has been wide open even after hours for a week straight now.My car has been sitting there venerable for over a month while MULTIPLE property managers worked there during my deployment and failed to contact me about the incident until Debbie informed me. DO NOT LEAVE YOUR PROPERTY IN THIS LOCATION!! I’ve spent loads of money just to get my car out of there on top of continuing to pay for monthly services where my tires and rims were stolen and they’ve neglected to contact me or immediately fix their preventive security measures. Again, DO NOT STORE YOUR CAR HERE SERVICE MEMBERS!!!!!!
-
August 2023 by Devin DeCasso
Ricky was awesome! He was knowledgeable, professional, and efficient. Come to SecurCare on McArthur Rd and you will not be disappointed!
-
August 2023 by Lauren Hailey
The best experience I have had in any store in awhile. Ricky’s customer service was Grade A.
-
August 2023 by Cassandra Davis
Ricky was absolutely helpful courteous and kind need people like him
-
August 2023 by Dwight Roberson
Great customer service!!! Ricky is great, would hate for the company to lost such an asset.
-
August 2023 by Michael J.
Service members, do NOT leave your vehicle here if you are planning on deploying. I am still deployed and on August 15, 2023 I received a call from the manager Debbie (very sweet, attentive and helpful) that all FOUR of my tires and rims were stolen. Allegedly the cameras have been down due to those tampering with it and it hasn't been recording since June 23rd. My colleagues who have been checking my car after the receiving news of theft told me the security gate has been wide open even after hours for a week straight now.My car has been sitting there venerable for over a month while MULTIPLE property managers worked there during my deployment and failed to contact me about the incident until Debbie informed me. DO NOT LEAVE YOUR PROPERTY IN THIS LOCATION!! I've spent loads of money just to get my car out of there on top of continuing to pay for monthly services where my tires and rims were stolen and they've neglected to contact me or immediately fix their preventive security measures. Again, DO NOT STORE YOUR CAR HERE SERVICE MEMBERS!!!!!!
-
July 2023 by valarie vinet
Not being sure of what I needed, the attendant was very helpful, and patient. She gave me suggestions, as well as taking me to see the areas so that I could feel comfortable. Along with that she made sure I had locks, and that I was insured. When I left I had peace of mind that everything was good.
-
June 2023 by Eddie
Raised my monthly rate twice and I’ve only had the unit for 3-4 months. Ridiculous.
-
May 2023 by Todd
Expect bad rate hike after first agreement + lots of employee turnover. That was my typical experience with this facility while deployed, at a time I couldn’t do much about it. Ashamed as NC is generally very cool about supporting those that serve, but I initially paid ~$40 a month for storage, now paying $93. Couldn’t move it while I was away and no option to lock in cheaper annual or other rate. Horrible industry granted, but this company feeds on service members and is too quick with late payment fees (sometimes before the actual due date) and their website doesn’t make payments easy. Take 10% off while I significantly overcharge you? No thanks. Hope my stuff is still there… and after paying so much for it. I’ll get it out of this facility as soon as I return to US. I cannot recommend this storage facility.
-
March 2023 by Hope Jordan
This is my first time renting at this location, but so far the area is very clean and it’s very quiet. Look forward to my good experience here while I am renting with him.
-
February 2023 by Lucky Simpson
This is the second time I've used this storage and I love it. Easy online and payment options and clean and nice storage units.