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March 2024 by Victoria Carter
Piss poor customer service. They need new management/ and new employees or shut the whole place down. Professionalism and customer service should always be a priority but clearly it’s not for this store. It is ridiculous. I do online orders a lot never had this issue. I will not order or shop at this store again. I work full time, was unable to pick up my online order and I had no one that could go pick it up. I will drive 2 hours before I shop at this store ever again. I called to ask about several options trying to pick up my online order. The lady was short and could not even try to assist after I tried to explain my circumstances. I could pick up the items tomorrow but she said “if it’s not picked up today our system will automatically send you a refund, there is nothing I can do.” Honey there is always something you can do if you wanted to. Just as chivalry is dead, customer service is too. I wasn’t asking for her to do something illegal. I just needed another day to be able to go pick up my child’s items.
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March 2024 by Elizabeth Rivera
Poor customer service, not friendly at all. Went just to pick up an order.
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August 2023 by Tracie Strongs
Very rude, terrible customer service this is my second time using the pick up at store option and the customer service both times I had two different staff members and both were just as rude as the other if I'm not out of town to shop at their other locations I'm only using the ship to home option only ?
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August 2023 by Angel Vega
Customer service does nothing to assist once an order has been placed. I will never order from them ever again!
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August 2023 by Angel Christina
Customer service does nothing to assist once an order has been placed. I will never order from them ever again!
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August 2023 by Kayla Sechler
Store was crowded, stuff in the way. Had to go back out to the car to get my ID which wasn't stated I'd need since I had the email pulled up with the barcode & all that. What's the sense of that email if it's not good enough by itself? The other Children's Place in Fayetteville doesn't ask for the ID.
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June 2023 by Cheyenne Sanders
The two young females working Fri june 9th around 3p.m. need some training in customer service. The one who was checking my items out was okay but then another lady walked over and the cashier said something about her interrupting her with a customer and she literally said "kick rocks" talking about me, the customer. She is rude and needs to grow up and learn to keep that talk away from paying customers. Some people's little attitudes, like this ladies, makes me really wonder about the human race. And this review has nothing to do with the children's place itself, just this rude employee & it's employees like her that can run a good company into the ground.
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January 2023 by cedric stroman
I have placed multiple orders with this company and each time it has been canceled and I have to contact customer service to rectify the order. I have received 1 out of 5 orders with no complications. Don’t waste your time
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September 2022 by Lindsey York
If I could give this place negative stars I would. First of all this store has way too much in it, you can barely walk around because everything is so tight, secondly most people who go in there have children with them because hmhmmm… it’s a children’s store!, the fact that they would not let my little 3 yr old use their restroom is ridiculous!They should have a restroom that their customers can use, we had been looking for about 40 min and found some really great clothes and I had to just leave the whole pile on the register because the girl would not let him go. We had to walk all the way to a JC Pennys (which their restrooms were horrendous) and I was so frustrated because of that we left the whole mall.
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August 2022 by Crystal Nunez
This is the most ghetto store I’ve been in my life. First of the workers were cursing up a storm in front of my kids, yes I know they are going to hear it every where now in day but the children’s place come on now !! So disrespectful. The ladies were so rude. All this attitude because they had to re organize the graphic T’s (their job) smh anyway please avoid this location at all costs.
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August 2022 by Hope Smith
Excellent! High quality clothing, great sales, and friendly staff. Love them!
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November 2021 by James
terrible customer service and don’t BOPIS because they won’t pack your order to the last minute. came on 11/16
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February 2021 by Nirika J.
So while visiting the mall i decided to go inside children's place to shop for my children. While paying at the register the young lady told me i was pre-approved for a credit card and all i had to do was sign the application. I told her i didnt want to because i felt like i wouldn't be approved and i didnt want my credit being ran. She proceeded to tell me that i was basically approved. Guess what she lied. If i had known it was a credit app i wouldn't have signed it. She lied so that she could she could get her points.
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November 2019 by Lola G.
Very small, tight, unorganized store in Fayetteville. I only shop here when I’m returning something from my online order and even then I get frustrated because of the lack of space/organization. Staff are always helpful/friendly though so I guess that’s a plus.
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November 2019 by Kerri Deeds
I love the deals within the store...however, the space is entirely too small, unorganized, and the associates who work there are some of the rudest people I have ever encountered there's in a childrens store.