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December 2023 by Rhett S.
BUYERS BEWARE!!! Car Wash USA/Take 5 Car Wash has earned a D Better Business Bureau Rating, bbb.org/us/ms/olive-bran… . I have attempted to deal with their customer support people to resolve my two issues. One issue they replied to and the other no response. As a result, I elevated the issues to the Better Business Bureau and the NC Department of Justice. Once again, Car Wash USA chose not to reply to the inquiries or attempt to resolve them. Both agencies do not have any law enforcement jurisdiction and cannot make Car Wash USA reply or hold them accountable. Car Wash USA/Take 5 Car Wash was all smiles and displayed good customer service, until I had issues with them. If they treated me this way, be advised they will treat you in alike manner.
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November 2023 by Desiree R.
If I could give them 0 stars I would . Had the worst experience I have ever had with an employee in my life . He was rude , had a bad attitude and really could have messed up my car because he wasn't doing his job . He told me he already put in his two weeks so no point of talking to anyone . Slammed the door and locked it right on me and my three year old daughter . Was yelling and cussing and when I contacted customer service and told them everything that happened the said "that's tough " and didn't try to make it right because I left there not doing what I came to do in the first place ! To clean and vacuum out my car ! It looks nice and close to my house but I will not be back !
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November 2023 by Susan P.
WATCH OUT! I used my credit card and somehow got signed up for $42.80 a MONTH, when all I wanted was a $12 car wash. Buyer, beware! I suppose the wash was ok, but I feel cheated that it wasn't more obvious that I was signing a contract for something I absolutely did not want, nor was it made clear what I was signing up for.
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November 2023 by Mirthia Zambrana
Employee at the pay station did it even acknowledged me, I figured out how to select the product, I unclogged my vacuums since nobody came. It could be little cleaner. The system is fine. It is not the best but is not the worst. It will make a huge difference if employees shows care attitude.Services: Vacuuming
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November 2023 by Noelle Orr
I come to take 5 very often. I love the employees that work here, especially Cory the AM! he is very helpful! I would recommend take 5 for anyone for a car wash or who need a whole inside car clean out, the vacuums work amazing!!
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October 2023 by Kim Delacruz
Anthony was great. He helped us from the moment we pulled up and explained all of our options thoroughly. We purchased a 6 month car wash and we will definitely recommend to our friends.
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September 2023 by Jasmine Wilkerson
Love this location (Skibo), honestly the best one I’ve visited so far. They make sure that those vacuums are on full blast, they always pre-spray my car before entry to the tunnel, and they always give me the little car scent things. The young man with the Afro (can’t remember his name) completely sold me on the benefits of getting the membership literally the day after my family relocated from Texas a few months ago, best idea ever! Today, another young man by the name of Anthony literally pulled my 2-year olds sock out of the vacuum bin after she volunteered her sock to be sucked up when I turned my back for 2 seconds lol. He responded without hesitation and with a smile! Like I said, I love this location! I pass my “local” one just to come the Skibo store.Service: Vacuuming
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September 2023 by Tynayko Melendez (Tye)
Worst customer service experience. I only wanted to use the vacuums and was willing to pay for the wash. When I asked one of the workers he didn't even look in my direction or acknowledge me and I saw that he was wearing earbuds in both ears. I felt ignored.I'm not from here. I'm from the New England area and I expected better. So much for the so-called "Southern Hospitality". I will not be returning to this place. If you're not from the area I suggest you avoid this place and stick with the car washes at Circle K. At least there the workers are available at the store should you have any questions.
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September 2023 by Kristen Chason
Love the free vacuums after getting a car wash!Ordered the monthly carwash, but was unable to get my fast pass yesterday. One of the attendants said he would talk to the manager. Haven't heard anything back yet. ?Edit: I went by September 7, 2023 and got it taken care of!
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August 2023 by Chris Felder
There are no words to express how immensely unprofessional your staff is. I was called out of my name, chased by two men out of the office as I was making a complaint, the person that bmy car in scratched my arm I have welps on it, the person inside is apparently unable to diffuse a situation. I no longer want an account with you all because of the lack of customer service that was rendered to me today. He ran behind my car to keep me from leaving and I was afraid that this big man was trying to assault me. I asked a simple question no resolve. If there was a negative here I would give you all less tha.n
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August 2023 by Stephan S.
Rude employees, we continously asked to have a manager call us. Today we were told that he wouldn't call us back bc it was not an urgent matter. Instead I was told that I should come to the office when he was there. However I was denied the information when he works.Brushes never work. Last time we asked to speak to Anthony (the manager) both of our memberships were deleted. When we left today, they slammed the door in our face and he screamed that he himself would cancel our membership. Too many other carwashes in town to give them another dollar.
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July 2023 by david kistner
First trip thru didn't get my hood clean. As soon as I mentioned it to the people working there; they let me back thru and hand washed the hood before it went thru again. The vacuums are amazing for a car wash, and they have window and dash cleaner with rags at the car vac stations.
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July 2023 by Rose Rose
I love it here. The people are nice & very helpful, there’s a little stand to clean your car after with rags as well!Service: Vacuuming
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June 2023 by Luz Arroyo
This is a membership car wash place Car Wash USA express in Skibo rd. Excellent service good machines good vacuums . I’m a member for more that 5 years . I love it, I can wash my car everyday if I want too. Outstanding ; reccommended 100%Services: Auto detailing
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June 2023 by Danell Swett
Julien was very helpful with my experience at USA Express. Very polite and helped me with a few things (unclogging the vacuum) and Julien even offered me some car fresheners. I will definitely be coming back. Customer Service was a 10/10.Services: Auto detailing
