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November 2023 by Jamelson
Trucks need to be mechanically maintained. Locking mechanism in the driver's side door was not functioning and I had to enter the truck from the passenger side to get in the driver's seat. The rear box door was barely functioning with the rails it rolls on in bad shape making opening and closing very difficult. The truck I received was near empty on fuel with the needle bare bottom past E with the fuel light on. I immediately had to drive carefully to the nearest gas station right away before starting my move. Customer service was non existent and the attitude I got was basically it sucks to be me. The truck they were renting me needed fuel right away and deal with it even with other trucks available or not. I've rented U-hauls more times than I can count and this location will never see me again. I've spread the word to many people to save them from the headache and sub-par, negative experience. Do better with your business management U-haul.
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September 2023 by Daniel Plainview
Had a reservation with Enterprise and they called me to cancel it 2 hours before the appointment. This UHaul location helped me out when I was in a bind! They had the exact vehicle I wanted in stock and it was in perfect condition. Check out and check in was a breeze, and employees here were courteous. Ten stars.
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June 2023 by Casey Chisholm
Amazing staff, extremely helpful, above and beyond. Thank god for Kim and her staff
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June 2023 by Sayyid Abdullah
I reserved a truck days in advance at this location and 2 hours before I was scheduled to pick up the truck they text me saying that my reservation was unavailable.
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April 2023 by Dmensional
Mid shift crew was excellent with their customer service and speedy processing! Everyone was very respectful and polite! Definitely will be doing business here more often!
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March 2023 by Jackie Barraza
I had the pleasure of speaking to Damien- I most say he was awesome and went above and beyond to transfer a reservation/drop location for us. Excellent customer service. Thank you Damien!
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February 2023 by ThisIsAGoodSign
These guys were very resourceful and helping you to return my locks with relative ease. Great job!
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January 2023 by Crystal Anakwe
Cadillac converter was stolen from my class C RV that was being stored here in their gated area. Management stated that they will get with their security crew to get the film but never did even after asking a couple of times. I don’t understand how this happens in a gated area. This seems to happen often as I called a shop down the street to get a quote and they told me that’s not the first call from someone storing their RV at this facility. I canceled and moved my RV out of there. The RV next to me was tampered with as I noticed their engine hood up the day I started my engine to run it and found that my converter was gone. Not a good area for motorhomes.
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January 2023 by Chynna Gilbreath
DO NOT RECOMMEND!! AWFUL COMPANY & LIARS!! THIS UHAUL LOCATION WILL STEAL YOUR MONEY!! THEY ARE MONEY HUNGRY & WILL FLAT OUT LIE TO YOUR FACE ABOUT RECORDED CALLS!! I AM NOW MOVING FOWARD WITH A LAWSUIT!! I DEALT WITH AWFUL CUSTOMER SERVICE BEFORE…..BUT THIS IS BEYOND AWFUL!! ALSO TO ADD, THE MAIN TWO THINGS THAT I DONT APPRECIATE ABOUT THIS COMPANY, THEM CALLING ME A LIAR IN A POLITE MANNER & OVER CHANGING ME, WHILE STEALING MY MONEY(DAFT MONEY OUT MY ACCOUNT, WITHOUT MY PERMISSION)!! NEVER DOING BUSINESS WITH THIS COMPANY!!
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August 2022 by tyler romero
I received excellent service from Kevin, Damian, and Tatiana. They helped me rent my vehicle trailer and have a successful move. I really hope their pay rises along with rising fees.
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August 2022 by James Thompson
Place paved their parking lot and didn't put gutters in and now the back area houses are getting flooded with house damages and sinking just manager told me years ago that the parking lot got paid right before they bought it but I know that was a lie it didn't get paved until after they bought it and they put more storage units in
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July 2022 by marie cole
Truck was ready, easy extra day added. Staff was great and professional.
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April 2022 by Micah Pounders
I do my best to give people the benefit of the doubt but this place is absolutely terrible. DO NOT under any circumstances do anything more than Uhaul rentals at this location. I tried having a hitch installed here, had my appointment set up, and it wasn’t busy. The gentleman who was working on my truck moved around like He was shooting for overtime. An hour and half in I was informed they didn’t have the proper wiring harness so he would run to another location in town and grab the right one. Another hour and half goes by and he comes back and tells me the wiring harness he went and picked up was also wrong and they should have the correct one shipped in a week or so…..excuse me? Moral of the story is pay a little more to get stuff like this done by people who specialize in hitch installs and not Uhaul employees who mainly rent trucks and trailers out. It takes a lot for me to give out bad reviews but this one takes the cake for me.
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January 2022 by M Mott
I’d give more stars if I could. Everyone was so helpful during my move.
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October 2021 by Laura Prestano
Worst company ever in the history of companies! This place is still trying to charge me for containers that have been empty for 4 weeks now. I have spoken to at least 6 different employees about this situation but no one knows what is going on. The boxes have been empty since the day they were delivered and they were notified to pick them up. No one has picked them up and they are still sitting empty right now at Pinnacle Storage-Air Station 1121 Old Maplehurst Rd. Jacksonville NC 28540 (910)219-7750. They were delivered and emptied on 9/28/2021. The driver who dropped them off gave us her cell phone to call when they were empty and we called her and she said ok she will arrange the pick up. Never happened and now they are trying to charge me rent for October!!! U-Haul go get your empty boxes!!! If someone from U-Haul who knows what they are doing sees this please contact me. This is absolutely ridiculous!!! DO NOT EVER USE THIS COMPANY! COMPLETELY INCOMPETENT!!!
