-
March 2024 by michael pierce
Cool store, lots of Vans. I went in to buy some Vans. Admittedly, I like to carefully consider my options since I am on a budget, so I looked at and tried on about 3 pairs of shoes. I was still undecided, so I was going to check out a fourth pair. I assume the employee thought I was a waste of time and just stopped helping me. I walked out wearing my old pair of Vans. I really wanted new ones.
-
July 2023 by Miss DaOne
I am sooooooooo tired of going into these Vans stores and getting the WORST customer service ever. She can’t check another store, she got excuses for checking the back and the overstock behind the signage, claimed I yelled at her, claimed I was rude to her employees but she the only one I talked to in the store, said I was going to be banned from the store because it’s private property, I can look up customer service number myself because her employees or her weren’t giving it to me, and threatened me with Security, but changed her mind after I said go ahead it’s on recording then she ask her employee to start recording and then she also wanted to help me all of a sudden. I tried my best to get security on the phone, but mall office was Closed, because I don’t like threats.
-
June 2023 by David Rocha
We were on a mission. A specific one. A pair of high top Vans to match our little girl's dress for a father-daughter dance. The Vans store in Fayetteville, NC was our destination. Little did we know, we were about to encounter the most extraordinary employee, Rachel, who turned what could have been a frustrating experience into a truly delightful one.Walking into the store, we were immediately drawn to the vibrant, eclectic collection of shoes. Our 5-year-old found herself enchanted by a pair that, unfortunately, was not the one we had come in search of. We braced ourselves for a potential meltdown, but then Rachel stepped in, radiating an aura of calmness that seemed to diffuse the brewing storm.Rachel didn't prey on us, didn't use our situation to make a sale. No, she did quite the opposite. She engaged our daughter, skillfully talking down the allure of the not-so-right shoe. Her genuine concern was a breath of fresh air in an otherwise sales-driven world.And then, the stickers. She handed our daughter a set of cool stickers, a small gesture that effectively defused the situation. We could see our daughter's eyes light up, the imminent tantrum forgotten. We later found out that Rachel had bought these stickers out of her own pocket, a testament to her extraordinary commitment to her customers.The Vans store is, undoubtedly, a great place to shop, but it is Rachel who made our experience truly memorable. Her customer-centric approach, patience, and warm-heartedness have earned our loyalty. From now on, our Vans business is going straight to Rachel.We walked out of the store not just with a perfect pair of Vans, but also a heartwarming experience to remember. Thanks, Rachel, for being the superhero we didn't know we needed! This isn't just a five-star review for the store. It's a resounding applause for Rachel, the rockstar employee who turned a shopping trip into a heartwarming memory.
-
February 2023 by I-95 Muscle
Bella was awesome and helped me find some great picks!
-
December 2022 by Victoria Weiss
I’ve been to this location a few times, and the staff here has always been amazing! Super friendly, and extremely helpful. Rachel is absolutely fantastic! She noticed our 15month old was getting a little upset with shopping, and came right over without hesitation. She was so kind, even offered to walk our kiddo around with her. Literally the best customer service experience I’ve honestly ever had.Highly recommend this vans location!
-
November 2022 by Arileidy Santos
Amazing staff, very attentive, nice and respectful towards customers. Very polite and great service provided.I went to exchanged two pairs of shoes I ordered online for my son and the two female staff along with the male staff were happy to help and assist in every way and made the exchange process very smooth. I would highly recommend this location and would say that this is one of the only good stores at cross creek mall with good staff.
-
June 2022 by FPVPMikey
Justin makes that store! Give that man a raise, a promotion, or a bonus!
-
March 2022 by Jennifer Oliff
Vans is the best store at Cross Creek Mall. I absolutely love the staff. They are so helpful and kind. Take my money, it's definitely yours. Keep up the amazing work.
-
March 2022 by Alain Rodriguez
If you steal credit cards and need a place that doesn't check I.D.s this is the place for you and the rest of the scumbags out there.
-
January 2022 by Kate R.
Super friendly staff, very helpful with sizing and questions about products. Good size and style selection despite there seeming to be a shoe shortage elsewhere.
-
January 2022 by Zora Arkus Duntov
Isabella is the most helpful sales associate I've EVER had the pleasure of being helped by. Incredible knowledge of the products and promotions. I'll be back because of her.
-
January 2022 by Erikdachamp
Great store
-
December 2021 by jonathan “JRocc” morrisey
Got my first pair last year
-
December 2021 by lani collins
Omg I love this place. All types of vans. Great prices and clean facility.
-
November 2021 by John
Went in to exchange some shoes a friend had purchased online that were a little too big. Staff was extremely helpful with the exchange. I was in and out in just a couple minutes with the right size. Thanks.
