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March 2023 by Amber Monroe
Customer service at the pharmacy is awful. Most of them are rude except the Caucasian female that works there. Definitely thinking about switching pharmacies
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December 2022 by Darryl Hunter
This may be one of the worst Walgreens pharmacies I’ve ever patronized. They tell you arbitrary times for prescriptions to be ready and they are never ready at the time the day. They don’t have any urgency about fulfilling the order. The pharmacist has told us to find another pharmacy that can fill the order. No empathy for anyone. If I could leave negative stars I would. This has been our experience on multiple occasions. Very disappointed with the experience I’ve received on a consistent basis at this Walgreens.
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September 2022 by Celeste “Lola” Brewster
I went in with a Manufacturer coupon I printed from the manufacturers website to use there to purchase an expensive over the counter drug. It took $10 off. The clerk wouldn't even scan it. She called management, Andrea and she came and looked at it saying I can't use it....they don't take "copies". I explained its a printout from the official website it even has markings on the coupon where you can verify its validity. She said we can't take it. I explained I know you can take it as I have used one before at another Walgreens. She said they couldn't so I went to the Walgreens elsewhere and they accepted it no problem. This store location needs coaching. I had to inconvenience myself due to their ignorance. If regional or cooperate reviews this and wants to know the details feel free to reach out.
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September 2022 by Bamdad Farhad
Horrible customer service at the pharmacy. The store is okay but the pharmacy: The drive through is broken, they close at 6 pm which is fine.. but no compassion whatsoever even when you ask very nicely for antibiotic eyedrops to be filled out today rather than tomorrow for your two-year-olds eye infection!And extremely rude, the type that will cut you off in the middle of your sentence with a “No” without remorse!
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August 2022 by Jocelyn Garcia
By far the best experience I have had at a Walgreens, I know my review is delayed and maybe some of the employees do not work there anymore. Store manager is always going above and beyond for his customers very professional. I have nothing bad to say about the front end and pharmacy side!
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June 2022 by Andria Celeste
I went in with a Manufacturer coupon I printed from the manufacturers website to use there to purchase an expensive over the counter drug. It took $10 off. The clerk wouldn't even scan it. She called management, Andrea and she came and looked at it saying I can't use it....they don't take "copies". I explained its a printout from the official website it even has markings on the coupon where you can verify its validity. She said we can't take it. I explained I know you can take it as I have used one before at another Walgreens. She said they couldn't so I went to the Walgreens elsewhere and they accepted it no problem. This store location needs coaching. I had to inconvenience myself due to their ignorance. If regional or cooperate reviews this and wants to know the details feel free to reach out.
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June 2022 by Tina Royal
I was turned away by another Walgreen but called this location and was told that they would be happy to do a complicated photo book. Alejandro and Andrea were gracious, caring workers who worked to complete a quality job. I will return to this Walgreen even though it is not the closest. Thank you.
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June 2022 by Craig Williams
Way over priced on workout supplements compared to Walmart. Six star explosion pre-workout is less than sixteen dollars at Walmart and they want over twenty six for the same product
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April 2022 by Paris
Annie…refused to provide my prescription after waiting in the drive through and asked to come in because she didn’t know how to serve me. I simply came to pick up my prescription that was ready on Thursday prior to and reconfirmed today 3/29. After waiting for 15 mins- I was called to the front and Annie states “we’re closed” I stated I came in earlier and you all still had issues. Now I’m here waiting and you have yet to fill my pre that I DON’T HAVE TO PAY FOR DUE TO MY INSURANCE. Annie replied “yes we’re closed” disgusting behavior and definitely unfit for customer service in a pharmacy. Literally was shutting the gate as I was waiting with no intent to serve; and was out the store by 6:03 Definitely filed a report !
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January 2022 by Timothy Ingram
This location is very well stocked with the various types of medical options for both over the counter medicine, supplies, and equipment, but also has a very friendly and helpful pharmacy within it's walls. The staff here are always very helpful and knowledgeable about the products offered here. There's a drive thru option and the location offers COVID 19 testing too. Most products are available in popular brands and a store brand is often available for a reasonable price. Access to and from the store is well lit and easy to manuver.
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January 2022 by Alicia Tuckfelt Moore
They cut the pharmacy hours to M-F 9am-6pm, no weekend hours, so if you work full-time standard hours, YOU CAN'T GET YOUR MEDS because they're closed. They don't offer delivery like other Walgreens either. I get there's staff shortages, but could you pick literally any other schedule to be open??
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January 2022 by Niccole Rosell
I have been picking up meds for me and my mom for about 6 months and please believe when I tell you that literally every single time I’ve gone to pick them up they have somehow messed everything up and I 9-10 times I have to wait even longer to just get the meds. The costumer service at this pharmacy is appalling. They are plain rude on top of being wildly incompetent. The ONLY reason I have kept going to this pharmacy is because it is literally 3 min from my house but I am going to go the extra few miles just to never have to deal with these people ever again. The new pharmacy hours at this location are Mon-Fri from 9am-6pm and they’re closed on Sat and Sun SO don’t go by the hours that it says here. Don’t know how long this will be in effect but they just don’t tell you so you never know.
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January 2022 by Cole
I know it's probably a staffing issues but it would be nice to have a opened pharmacy on weekends.
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December 2021 by Sarah Hadi
I went to this Walgreens yesterday and dropped off a paper copy of my prescription. The tech working the register, Jennifer, was not particularly friendly but I thought whatever, just need to get my medication. She asked me to verify my information which needed to be updated, including my address and insurance information. I provided the updated information and the paper copy of my prescription. She said it would be filled by 2pm that same day, so I left with the intention to pick up my medication when it was ready.I wasn’t able to make it back to pick up my medication until the next day. This time, I went through the drive thru. Jennifer was there and I gave her my name. After a few minutes, the pharmacist came to the window and said she didn’t have any medications on file for me to be filled. I explained I brought a paper copy to the pharmacy the day before. After some rummaging, she found it and apologized that it had not been filled and that she wasn’t sure what happened. She told me to pull back around after 10 minutes and it would be ready.I did exactly that, and the pharmacist appeared again and said she tried to bill the insurance that was on file, but that it was saying I was no longer covered. I explained that I updated my information with the tech, Jennifer, just the day before, so I wasn’t sure why my old insurance was on file when I had literally just told them I was no longer covered.Bottom line is I have no idea how my prescription failed to even be put into the system and how seemingly none of my information was updated when I had done all of that the day before. When your ONE job is to be a pharmacy tech and you can’t even input a prescription or updated information into the system, I’m not sure why you’re even there…
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December 2021 by Al Taz
Friendly helpful staff. The Pharmacist is one of the best at giving vaccinations in Fayetteville!
