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November 2023 by Gary Leonard
My sales lady was Betsy Woods and I had a great buying experience. I drove from Tennessee to look at the Civic Type R that was for sale,I looked the car over for a least three hours and she was never rushed me. After driving the car and looking over the car fax I couldn’t pass it up and came back on Monday to purchase it. The finance guy and everyone involved in the transaction was very professional. Do yourself a favor and go to Apple Tree Honda for your purchase and ask for Betsy for your sales lady.
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November 2023 by Tessa Martin
I have been a long time customer at Apple Tree, and I have to say everyone there has always been gracious to me.This time around, I worked with Tony Atkins who really went above and beyond to help me get in to a 2024 HRV- and I LOVE it.Tony is awesome!!!It’s absolutely gorgeous- and Tony took the time to show me all the wonderful features that come with it.He was personable and professional- answering all my questions and making me feel confident in the decision I was making.Go see Tony Atkins about your new Honda, you won’t regret it!!From Cassiya- in BDC ( who was amazing ) to Zane in finance my experience there was nothing short of awesome!! Zane went through all the paperwork and took the time to explain and was very pleasant and knowledgeable.It was an easy process and I didn’t feel pressured in the least.
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November 2023 by David Brewer
Brenda always does a great job getting me in and out quickly. She does a good job making sure that I get what needs done without things that don't.I still have no complaints with the work that the service department has done. Very professional.The dealership is also dog friendly!
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November 2023 by Amy Holguin
I initially left a review with 5 stars for a safe and trustworthy experience. Unfortunately, I was sold a car with a masked cigarette smoke smell. It smelled strongly of 'new car' when I bought it but it was only a couple of days before the stale cigarette odor was obvious.On the day of my purchase, everyone was great to me. I don't know who knew what that day, but they knew enough to cover the smell. I wish they had just been honest about what they were selling. Clearly, that is a detail buyers want to know. Getting a new car is supposed to be awesome, not regrettable.I’ve done a lot of research, tried a variety of products, even bought an ozone machine. Instead of just buying a car from Apple Tree Honda/Acura and enjoying it, I've spent a lot of time and effort trying to fix it. So far, what I have is a car that vacillates between toxic smells - from stale smoke to strong fragrances to toxic ozone generator machine to stale smoke.I don’t even know how many stars to leave for that. I want to be fair but I wish I had not bought this car. How sad is that?
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November 2023 by Shawn J
UPDATE: It's been over two weeks since Apple Tree Honda said they were looking into my concerns and as expected, no response which speaks volumes about their obvious lack of concern for the service they provide.Scheduled an oil change, multi-point inspection and tire rotation on Oct 5th, based on a coupon received in the mail. Total wait time was over 2 hours with nearly 1.5 hours for actual service. The coupon was for $34.95 with multiple errors in charging the discounted service correctly. It started at $103.85, then to $90.04 and finally to $65.73 which included $22 for tire rotation that their appointment confirmation listed as being included in the multi-point inspection resulting in overcharging me. The Service Advisor never stated tire rotation was not included, so apparently it's their policy to overcharge their customers.Prior to the appointment, I received a flood of emails and texts reminding me of my appointment. Following the appointment I received emails inquiring as to my satisfaction with the service from the Service Manager, the Dealership and Honda Corporate. I responded to each outlining my concerns and more than a week later...nothing. Obviously the follow-up satisfaction solicitation is simply a meaningless facade and something else to ignore. It's situations like this that give Dealerships a bad reputation and encourage customers to take their business elsewhere. If they truly cared, I would have received something from the three separate communications I responded to, but nothing except the experience of being overcharged since there doesn't appear to be any quality control standards in place.
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October 2023 by steve Kinder
We recently bought a used Toyota Highlander from Apple Tree Honda.. No complaints at all. And if you go in ask for Salesman Troy Shaw!! He communicates well, & is very well prepared when you show up. Troy will do everything he can to get you in a car. We would definitely shop there again!!
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October 2023 by Christy Naulty
Thanks to Peter Estrada at Apple Tree Honda, I was able to purchase this STUNNING 2024 Honda CR-V. He was so personable and professional during our consultation. I highly recommend asking for Peter as a salesperson! He was absolutely awesome to work with. He answered my millions of questions, and made the entire process so easy! I am so in love with my new car!
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October 2023 by jamie gregg
I purchased in December 2018 from Apple Tree. After the purchase I have dealt with nothing but hardship with the dealership/service department. I literally received a recall notification within 30 days of purchase. In February 2019 I take the car in for said recall & am given a loaner car, within 4 hours I get a call that the recall was completed PRIOR to my purchase of the car yet it had not been registered. This was followed by....the car is overdue for fluid changes and is unsafe to drive. I was told this would be an additional $500+. I was clear that #1 I did not give them the authority to seek out and/or do additional services that #2 I have a mechanic for those thing and that I was on the way to get the car. Upon arrival I was given trouble about the loaner. Then when in the car found that things were tampered with. In August 2023 another recall comes in....much more serious. I jumped thru hoops even with my skepticism to get scheduled. My commute to the dealership is close to an hour, I originally was advised the service itself would take 3-4 hours to determine repairs and as much for repairs. At this point I opted for a drop off appointment @ 8am. Do not let that fool you......it was NOT an appointment, it is an open window for "we will get to it when we can". After 5hours I called to follow up and found out the car had not even been in to a tech. At this point I was extremely upset that I had an appointment and was not priority. I am told that once the tech is back from lunch I will be next. Less than 1 hour after that I was called and informed the car was ready for pick up. LESS THAN 1 HOUR to inspect and do repairs, I could have scheduled on a day that I could have stayed with the car and not wasted gas back and forth the long commute. Conclusion......why is the service department open at 8am (I dropped off at 730am) if they can not take a car back that presumably has an 8am appointment until 130pm???? My answer......I was a non paying customer due to recall so let's put it on the back burner.
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October 2023 by Jamie G.
I purchased in December 2018 from Apple Tree. After the purchase I have dealt with nothing but hardship with the dealership/service department. I literally received a recall notification within 30 days of purchase. In February 2019 I take the car in for said recall & am given a loaner car, within 4 hours I get a call that the recall was completed PRIOR to my purchase of the car yet it had not been registered. This was followed by....the car is overdue for fluid changes and is unsafe to drive. I was told this would be an additional $500+. I was clear that #1 I did not give them the authority to seek out and/or do additional services that #2 I have a mechanic for those thing and that I was on the way to get the car. Upon arrival I was given trouble about the loaner. Then when in the car found that things were tampered with. In August 2023 another recall comes in....much more serious. I jumped thru hoops even with my skepticism to get scheduled. My commute to the dealership is close to an hour, I originally was advised the service itself would take 3-4 hours to determine repairs and as much for repairs. At this point I opted for a drop off appointment @ 8am. Do not let that fool you......it was NOT an appointment, it is an open window for "we will get to it when we can". After 5hours I called to follow up and found out the car had not even been in to a tech. At this point I was extremely upset that I had an appointment and was not priority. I am told that once the tech is back from lunch I will be next. Less than 1 hour after that I was called and informed the car was ready for pick up. LESS THAN 1 HOUR to inspect and do repairs, I could have scheduled on a day that I could have stayed with the car and not wasted gas back and forth the long commute. Conclusion......why is the service department open at 8am (I dropped off at 730am) if they can not take a car back that presumably has an 8am appointment until 130pm???? My answer......I was a non paying customer due to recall so let's put it on the back burner.
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September 2023 by Autumn Watson
had an absolutely amazing experience all thanks to betsy! she worked with me and tried her best to get me the lowest price possible! 10/10 would recommend!
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September 2023 by Kaitlyn Blanken
Ask for Peter Estrada! He went above and beyond to get me the right car. He answered all my questions and his wonderful sense of humor took all the stress out of buying the car. He’s also been available to answer all my questions since getting the car. It’s a 2024 CRV hybrid sport and I couldn’t be happier! You won’t regret coming here.
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September 2023 by Eddie M.
So I get a letter from Honda about a recall on my 2019 Honda Pilot about the backup camera and something with it not showing up the image that is actually there. Clearly a safety issue. As a matter of fact, the recall states it is a safety issue. I call my local dealership who I do my services with (Apple Tree) to schedule an appointment to repair this. It will be 8 months before they can fit this recall in, April 2024. I guess I will need to drive around in our Honda Pilot until they can fit us in there schedule for this recall? I don't know, but seems like a possible lawsuit is in the making if this is how they are treating there customers. Prefer to have payment for repairs over taking care of customers who actually buy Hondas from their dealerships. I have emailed corporate to find out if the suspected BSing this dealership is handing out is real.
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August 2023 by Bill Grove
Very thankful for this dealership as when I broke down at night I was able to take my car to the dealership, fill out the forms that are provided in a sliding lock box, leave my keys, and know that it was safe for them to look at when they could. Tyler, who was assigned as our service person, communicated well, gave us accurate pricing and went above and beyond to make sure our car was ready when we were able to get it. Thank you so much for the wonderful customer experience!
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August 2023 by AC Goins
I scheduled n appointment over 2 weeks ago for 3 recalls. When scheduling, the lady said one would have to be rescheduled in February but she could schedule the other two and that the repairs would take a maximum of two hours. I live about an hour and half from dealership so my wife and I brought two vehicles. Upon arriving and checking in at 10 am, was informed it would take the entire day. The next day I called and it was still not ready. The next day (day 2) I called and again was informed it was not ready. Finally on day 3, the service advisor called and said vehicle was ready but they was only able to do one of the two recalls due to a needed part being back ordered.What was supposed to be a 2 hour job turned into a 3 day incomplete ordeal. Called Hickory Honda in Hickory and was GUARANTEED all, yes ALL needed repairs would be completed on scheduled day of repairs then a 4 hour time frame.Needless to say I cancelled the February appointment.Will never use Apple Tree for service or purchasing a vehicle in the future.Keith Johnson
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August 2023 by Chelsie Rathbone
The service department is such a joke! I’ve had 3 recalls on my Pilot since May and will never go back here. My first appointment was on a recall for the auto start update and side mirrors. When I picked my Pilot up the mirrors were distorted and made me dizzy looking at them. I went back to the dealership and my advisor was annoyed I was back. I explained the issue and he took my vehicle back to have it checked out again. He brought it back after about 20 minutes and said something inside was broken and they would order the part and call me in a few days. After 2 weeks I hadn’t heard anything so I had to call twice to get him to call me back. He said the parts were available and I could schedule to go back. I live in a different county and it takes about an hour to get there but usually longer because of traffic. I dropped my vehicle off and a few hours later he called to tell me they couldn’t fix the mirrors because they didn’t have the parts and they were on backorder. When I picked it up he said because it was a recall the parts are going out of stock and when I said it wasn’t because of the recall, that they broke the mirror doing the recall he said no that it was a defect in the mirror. I was not happy, especially because it took me an hour and 45 minutes to get home that day for something that could have easily been discussed on the phone. He obviously lied because they didn’t have the parts but said they would hopefully be able to fix the mirrors during my next appointment that I already had scheduled for yesterday for the radio cables. That leads me to yesterday. I was told when I scheduled my appointment that it would take about 5 hours to complete. When I got there at 9:00 yesterday morning my advisor wasn’t at his desk so I was helped by someone else (who was very nice btw). He said it might be around 4 before it was done, then said 5 or 6, then immediately said it might be today before it was ready. I was told someone would call me around 4 to let me know if they would need to keep it overnight. He also didn’t have anything down about the mirrors needing to be fixed, so I had to explain that. At 4:45 I hadn’t heard anything so I called and had to leave a message. I got no call back. At 10:00 this morning I still had not heard anything so I called again and asked to speak to the service manager. I was transferred to “Mr. Lewis” who had a full voicemail so I couldn’t leave a message. I called back and was told by reception she would send him an email to call me back. Two hours later I still hadn’t heard anything so my husband called. I got a call back 45 minutes later from my advisor (not the service manager) and he tried turning it around like it was my fault that he was busy and had just checked his messages. He said he told the guy that checked me in that they would need to keep my vehicle overnight but he didn’t bother calling me to tell me about it. I wasted all day in Asheville and all morning today waiting to hear back. I wasn’t trying to rush their work, I just wanted someone to call and say that they were in fact keeping it and let me know the status so I could plan my day. I had to cancel my plans today and it took me over 4 hours to get there and back. As much as I love my Honda I’m seriously consider selling it so I don’t have to go back to this dealership. If I ever do go back I will ask for a new advisor because the one I have currently doesn’t do a good job keeping up with things and will not call you back. And about the mirrors…they were in fact broken. My advisor said when I took it in the second time they had to call tech service because the recall “didn’t fix the problem”. Today it was confirmed that wasn’t the case at all. On my paperwork it clearly states the clips were broken, which is what he told me from the start but refused to accept responsibility for it and tried blaming it on faulty parts after his initial statement.
