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August 2023 by Jeff L.
These guys are fantastic. It is nice to visit such a well run body shop. They get the job done. No bs. High recommended
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July 2023 by Thomas E.
I stopped in to get a quote he asked if I had an appointment I said no. he said he wasn't interested in my business . I told him He had just lost a customer and he said that he didn't care. If he doesn't care about loosing business I can just imagine the quality of his work.
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May 2023 by Matthew Jefferson
These guys are the best!! This is the place that was referred to us by bmw and theme never let us down. Prompt, professional and courteous. There are no surprises, it is what they say and they have worked with all the major insurance companies. I've recommended them to all my friends
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August 2022 by Brian Heltz
I would highly recommend not using fletcher collision. Not only is the work that they do as poor as it gets, their customer service is even worse. They will not accept responsibility for any of the faulty parts they provided or the extremely poor installation. After just 2 weeks of installation, I had to have someone else fix their work. And now just two years, I’m having to have more of their work replaced. Garbage work done by garbage people.
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March 2022 by Rondo Smith
My car has been in their shop for over 2 weeks , tomorrow makes it 3 weeks and they haven’t even started working on my car , I call them every week just for them to say they haven’t even looked at it , they don’t update me with nothing in order for me to find out anything about my car I have to keep calling them I WOULD NEVER RECOMMEND THIS PLACE TO ANYBODYService: Body & Trim
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January 2022 by Alicia W.
Horrible place. Do NOT go to Fletcher Collision Center. Had us wait four months so they could order parts. Finally called and we dropped our car 9:00am Monday, said car would be ready that Thursday or Friday. We had to call them Thursday and always got voicemail. Sent email and they said call tomorrow, Friday morning. Friday morning they informed us still didn't have parts!? When we asked why did you have us wait four months for parts only to have us bring car in knowing they did not have parts??? They became extremely belligerent. We told them never mind we are coming for car. We arrived and our car had never been moved from where we parked a week ago.
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November 2021 by Sue Ellen Collins
Have used Fletcher Automotive for the past 15 years. Always a perfect repair/paint with any of our cars. Danny is the best--always helpful!Service: Painting
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November 2021 by Gail Pearce
First quality every time. Only place I would take my cat
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September 2021 by Chris Beasley
I brought my car here after being involved in a hit and run accident and had an absolutely terrible experience. Staff was incredibly rude and communication was poor to non-existent. At the time when I brought my vehicle in, they did not have a voicemail set up on the main phone number that is listed on their website. As a result, neither myself nor my insurance company was able to call them to check on the status of the repairs, and we could not leave a voicemail for a call back. There ended up being significant delays with the repairs as well, and the shop neglected to communicate these delays to my insurance company. As a result, I had to pay an extra $160 for a rental car that my insurance company would not cover because the shop did not provide them with an accurate timeframe for the repairs or any notification of delays. Avoid this shop at all costs.
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September 2021 by Jim Pearce
Hit a deer a couple of years ago and they did a great job. No complaints. Going back this week for more work as someone sideswiped me.
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July 2021 by Emily Hreha
I am a magnet for bad drivers. I have been hit (and never found at fault) 5 times in the past 4 years. Since it's always paid for by the other party's insurance, I have found myself trying a lot of body shops in the area (whoever their insurance tells me to go to).This is the first shop where I have been happy with the quality of work the first time they called to tell me it was ready. Maybe it's because I'm a woman and the other shops don't expect me to notice, but every other shop I've been to in the Asheville area has done sloppy work until I pointed out their mistakes and made them fix them (usually this was uneven seams but once a body shop left a cap out from under the hood that caused a whistling sound when I was driving!).By contrast, Fletcher Collision Center did GREAT work and there was nothing I had to ask them to touch up. They were prompt, professional, and polite. They kept me up to date on their progress and when they said the work was done, it was done right. I am so happy to have finally found a shop in the area like this!Services: Steering & suspension repair
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July 2021 by Jennifer Franklin
These men were Amazing & so very nice to me!!! I'm so grateful!!!
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February 2021 by Bobby Barnett
Took my car here to get my bumper fixed from a hit and run. Danny and his co-workers were very professional and had my car in and out within 2 days. Good business and would highly recommend!
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December 2020 by Cullen Hicks
We are blown away by this place! Professional, fast, excellent workmanship. Danny is the best! Will be our go-to from now on!
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December 2020 by R Purcell
Great counsel on an older car. Danny was great, spent alot if time with me explaining repair options for my BMW Z4.